Southwest Airlines

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On may 13th I had a flight booked #2094.leaving at 2:15 pm. I just had surgery on may 9th 2013. an hour before boarding there was an anouncment for an up grade boarding pass for an extra 40.00 dollars. It was going to be a full flight so I agreed to pay the extra money.the agent was . the boarding pass was # A7.as I began to board and was confronted by two other people where issued the same # A7. at that time a verbal confrontation happend.I was in no shape to fight so took the last of the three.my confermation # was,under Mayson J. Holiday.this was a poor way to run this situation this way. My family always uses southwest air, and I not happy with your servise this day. I am at least for a refund or some kind of compensation. I hope your company understands this situation.I don't want this situation to end our relationship. thank you. Mayson J. Holiday.

Anonymous 5/14/13 7:14PM

I fly at least every month or every other month to Philly from Houston Hobby. There "use to be" non stops. Now instead of non stops I have to fly all over the United States in order to get to Philly which takes at times up to 8 hours. Its ridiculous. So, I am just letting Southwest know now that I am switching to United Airlines that can get me to Philly direct. To me its worth a trip to Bush instead of Hobby in order not to live on a plane. If I wanted to stay on a plane for 8 hours I would be landing in Italy.

Anonymous 3/26/13 8:05AM

Horrible experience with type 1 diabetic daughter. We recently flew from Fort Myers to Boston with our 15 year old diabetic daughter. We arrived early checked our bags at the curb we were told we would have to check in with the agent at the gate. Their was no agent at the gate and we waited for a long time. After a while a long delay to our flight was posted on the board. My daughter needed to eat to keep up her insulin levels. We went to get something to eat in the terminal. We came back with plenty of time to spare and checked in with the agent. At that time we were told we would not be able to sit together. We explained to the agent that our daughter was diabetic and needed at least one of us to be with her in case she had an incident. The agent was not the least bit interested. Once on board it was apparent that there were no seats together. We asked the flight attendant if she could arrange at least 2 seats together because of her medical condition. She made several announcements and no one would volunteer. She finally had to offer a free drink and someone finally changed seats. During the flight my daughter did have a dangerous low. Thank God I was with here. Southwest needs to change it's policy to accommodate people with medical issues.

BCeagle1980 3/24/13 7:09AM

I want to thank all the Porters, attendants who made my first trip in ten years avery smooth success.From the moment I was out of the car and needed a wheelchair to the other end greeted with a w/c and tendant.I am one of those who dont have a cell phone and naturally I needed to make contact with my ride and again the tendant offered me to use their phone and saved me from the hassel of finding a phone booth, if they have them anymore.Thank you Southwest for the perfect service and great flights.
Your friend,
Handicapp

none 3/21/13 10:29AM

I am very disappointed that SouthWest will no longer have direct flights from GRR tp RSW. Every trip will now take at least 6 hours to get there. So I guess I will find another carrier. It will have 1 stop, but we will still be there in 4 1/2 hours!!!!!!!!
AirTran was a great airline. To bad the takeover has spoiled a great Airline.

I'm sure I will not get a reply.

Anonymous 3/12/13 3:11PM

After having a flight from Oakland, CA to Providence, March 16 at 6:15am cancelled because of snow in Chicago, an unpleasant start with a brusque curb attendant turned into a Very long journey, but happily kind and wonderful flight attendants made the trip less onorous. I would especially like to mention, an off duty attendent who told me S.W. hired her 5 years ago at 57, who wheeled me down to the plane in Oakland, and Felicia who from New Orleans to Orlando to Providence,treated me with humour and cheered a very tired person who arrived 5 hours later than expected.

Anonymous 3/10/13 9:49AM

My confirmation number on the flight from Indianapolis to LA was G99KQL. Dec.26 -Flight 3790 (Indy to Denver) and 4197(Den.-Lax). Dec. 29 -Flight 1694 and 2976.Hope Casey-Allen and Janet Casey-Allen were on the flight. We travelled on Business Select. The person at the departure gate in Indianapolis Flight 3790 told me to give my boarding pass to a steward/stewardess after I boarded. I showed the boarding pass to a white male steward. He said, " I don't have to see it." Then I told him that I was instructed to give it to him. He shook his head at me and said "I don't want it." I was a little insulted. On the next flight 4197 flight to Denver, I gave my Boarding Pass to the stewardess, and she gave me 3 packets of chips instead of one. Hope only received one packet. I suppose, Business Select class is entitled to a few more bags of chips. On Dec. 29, I was not given the boarding pass back from the Departure Gate person so I did not get my extra bags of chips. On flight 2976, I encountered the rudest air steward. He was a white male with a heavy east European accent. I placed an order for wine and water, and Hope asked for water. He brought one wine for me, and water for Hope. I asked him for the water later. He brought it with the second wine. I went to the restroom later and when I got out of the restroom, he was sitting by the refreshment counter. I asked him whether I could have some water. He said loudly in an irritated tone, " I have given you four times already on this flight and you want more." I was mortified. I thought that if I asked for water then he would not have to bring it to me. I picked up a can of water from the tray bucket and said "Is it OK for me to have this?" Hope had wanted more water and I was going to spare him a trip. Instead, I felt all eyes were upon me, the greedy person who had asked for water. I was humiliated. To think that I had paid Business Select fares for two and received such shoddy treatment. Had I known that, I would have paid the same amount of money and flown on another airline where I could have good meals and better seats. My loyalty to Southwest Airlines was greatly shaken. What I have learnt is that if I cannot get Wanna Go Fares on Southwest, I should not pay the premium price for Business Select. Two white males were rude to a person of color. Maybe Southwest should give better training to the male stewards who obviously cannot handle the stress of working during the peak holiday season, when their prejudices against women of color flair up. According to reputation, Southwest is supposed to have a friendly and laid back staff. These incidents proved otherwise to me.

J 1/21/13 4:12PM

In June,2012 I traveled non stop from Chicago to Las Vegas and my luggage was lost/stolen and never recovered. This carrier does not have a sophisticated tracking system like other carriers. Their customer service is unsatisfactory and after much follow up the claim was denied and the department head recommended I file a claim with my homeowners insurance. Regardless of the time and effort I committed to recover then receive reimbursement for my loss no one cared at Southwest cared enough about me--the paying customer. Shame on Southwest Airlines. As my last resort my homeowners insurance will have to subrogate my claim. I would not wish this experience on anyone. If you must,travel with them--carry on your luggage and good luck if you need assistance.

Disgruntled passenger 12/29/12 4:25AM

SouthWest Airlines is GREAT! they don't charge for bags like other airlines (theres a chunk of money I save right there). What people need to understand is you need to READ what ticket you want. Cheap gets you a simple ticket with NO frills, NO REFUNDS! otherwise buy the Anytime/Business tickets to get your money back. If your buying for someone else BUY the refundable ticket! All the people who work here are very nice and helpful. Travel is not cheap and you have to pay, so I appreciate this company. They don't control the weather and can only do so much when everyone is trying to change at the same time, its not rocket science to understand that. So on your next travel understand driving a car or flying the weather can change your plans, but I will always fly with SouthWest Airlines and bring my patience with me!!

unique n spoiled 11/29/12 11:00AM

Thank you southwest airlines for being there. Two thumbs up.

Anonymous 11/23/12 2:33PM