Southwest Airlines

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I booked a rewards flight a few weeks ago. This morning found I needed to change to an earlier flight for tomorrow due to a family health issue. A few minutes after that change, I needed to change again due to airport transportation matters. I got online, clicked a few times and it was taken care of and no extra fees added. I LOVE SOUTHWEST AIRLINES !!!! Peg

Peg 8/17/10 8:37PM

I have had wonderful experiences with your services since I found them and now one of my children have moved to the Atlanta area only to find out you don't have services there ... Atlanta of all places!!! :( By daughter has small children and the closes place is a couple hours is a distance for picking up Nana when she is needed!!! :) So is there any chance you will be opening services there anytime soon as I hate having to go back to another airline as I switched to you all because I was upset with another airline!!!

Anyhow, thank you for your services and the wonderful people I have encountered!

Mary Jo

BornIrish45 8/7/10 8:59AM

Had returned from Buffalo,N.Y. to Tampa on your airlines. Got into Tampa around 7 o' clock. When unpacking, I saw 3 boxes of cookies,I had purchsed & 1 box had been opened & not sealed as it was. Ther were crumbs all over. I know it had been opened as I had twisties on my zippers. And no tag stating it had been checked & opened. I love flying Southwest. But you need to know about this . My suitcase did get some grese spots. Please be aware of this. Thank you. Not happy about the matter.

cyszyn 7/15/10 12:39PM

I lOVE SOUTHWEST AIRLINES! i have never had a bad experience on southwest! They are personable and sweet and genuinely are going to make sure that you are going to have a great flight, i almost felt at home on the plane as crazy as that sounds, and the man that was announcing was so funny!

VERY HAPPY CUSTOMER

Anonymous 7/3/10 9:03AM

I had to cancel my daughters flight and later rebook a different day. I used their automated booking, clicked on the link that would allow me to use the previous "credit" filled in information and next thing you know my card was charged again! I called, finally got thru, and felt like i was being talked down to when i tried to explain THEIR system messed up. Finally got an agreement from them to reimburse the first amount. 7-10 days as usual. Been two weeks and still waiting!

Jeff 6/16/10 9:43AM

I love flying with southwest but getting in contact with them is impossible i been on hold for an hour come on...but other thasn that i love em they are kind and considerate!!!

babygirl 6/15/10 9:10AM

I ENJOY FLYING WITH SOUTHWEST AIRLINES AND FIND YOUR ATTENDANTS OUTSTANDING. I RECENTLY WAS ON FLIGHT NUMBER 340 ON MAY 25, 2010 FROM PHILADELPHIA TO FORT LAUDERDALE.
I WAS TAKEN, ALONG WITH MANY OTHERS, ON THIS FLIGHT WITH YOUR ATTENDANT # 79066 CARLOS.
HE HAS AN OUTSTANDING PERSONALITY, A GREAT SINGER AND I THINK YOU SHOULD LOOK INTO USING HIM FOR SOUTHWEST COMMERCIALS. HE IS CERTAINLY AN ASSET TO YOUR COMPANY.

THANK YOU.......AUDREY H. BLAKE

Anonymous 5/31/10 6:12AM

Twice in April, booked first AM flights to ABQ from Phoenix, only to have the first and second flights consolidated into one, and arrive an hour late. Both times blamed mechanical, but clearly just filling one plane. I really miss the days when SWA actually stuck to schedule, that I paid for.

Anonymous 5/27/10 7:43AM

Horrible trip from Las Vegas to Norfolk, Va o may 21 2020. Sat on runway for over 1 hour with no explanation what so ever. It may have been a medical problem. A fellow at the front of the plane looked ill when we boarded, issue was not addressed for over a half hour when ? paramedics arrived. The man was taken from air craft in a wheelchair only to be brought back in 15 minutes with more discussion at the front of the plane. We were told that we were waiting for a transfer passenger. Lies...People were edgy and it ended a wonderful vacation on a horrible note. One person should not have been allowed to disrupt a whole plane full of passengers. If he needed medical attention, he should have been removed immediately and gotten the attention he needed and gotten a later flight. Is there no procedure set up for a situation such as this?

Anonymous 5/22/10 11:59AM

I have flown hundreds of thousands of miles and NEVER gotten a thank you e-card like the one received from Southwest Airlines. What a pleasure to find in my inbox after returning from my trip. In addition to expected services, Southwest provided free bags, fun flight attendants on both legs, very clear guidelines for boarding in order without seat assignments, a pilot coming out of the cockpit pre-flight to welcome everyone on board, and now a thank you signed, “Your friends at Southwest Airlines”! As a marketing speaker and trainer, I am continually telling my clients how little things add up to big impact. Yours not only demonstrated exceptional customer service, they were the compilation of little things that can drive business. Kudos. I'll definitely fly Southwest again.

Julie Wassom
President
The Julian Group, Inc.
www.juliewassom.com

Anonymous 5/10/10 3:10PM