Northwest Airlines

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My sister and I came to Hong Kong from U.S on 10/19/09.My sister returned to U.S this morning
(11/2/09) with NW296K.I helped her to communicate with the check_in counter staff named JAGDIP DHILLON at HK airport.Due to his poor experience, going back and forth and forgot my request of aisle seat and refuse to redo it again. All people ( about 25 ) behind us were all done.After my sister's bording pass was done and got her passport and U.S green card back. I had run out of patience and just told him one word "You never seen this kind of passport". Then he call the air port security to catch my sister. After knowing everything the security let my sister go. Any way we had lose our personal honor among people. If this is not corrected, people travelling with Myanmar or any smaller country passport combined with US green card will be the next victims

Anonymous 11/2/09 5:41PM

My sister who is pregnant is traveling across the country solo with 4 small children. I wasn't sure if there was any kind of assistance available if she would need it, and I asked the customer service agent this. She was rude, I felt like she almost laughed at my question. It can be very difficult to navigate through an airport since family members are not permitted to accompany travelers very far. I don't agree with the policy of not helping passangers simply because they are not considered disabled. But what bothered me more was way the agent handled my call. It was insulting and offensive. So much for customer service.

sandy 10/28/09 10:32AM

Customer Care is awful at NWA/Delta. I spoke to Andrea. She continuously spoke over me. Very rude and unprofessional...I will definitely select another airline for future business.

Disappointed 10/22/09 8:33AM

I couldn't agree more with the previous comment. Gettint to speak to a person at this crap airline is apparently impossible. How can they have "High call volume" problems at 10:00 pm, 11:00 pm; 11:15 pm; 01:00 am, 02:15 am, 6:00 am, 6:45 am; 8:00 am, 4:00 pm?????

THis has to be the crappest phone support I have EVER experienced. Heck -- they could outsource this to India and have better support.

If I never have to fly with these idiots again, it would be too soon.

I dare anyone from NWA to respond to this post

sesink 10/20/09 1:04PM

It has been a total nightmare.The waiting time,the speed of service and the unfriendly staff and supervisors specially Sue Park. Who made me feel like I had committed a crime and repeatedly told me that " sir you are the one who made this reservation not us " Very rude ,totally unfriendly not to mention arrogant and annoying. I had to wait a total of over 5 hours to get a simple matter resolved.Of course after paying over $500.00 for 2 one way domestic flights purchased over 15 days in advance which normally cost around $100.00. Thanks Worthwest and GOODBYEEEEEE!!!!!!!!!!

Anonymous 10/10/09 11:25PM

The quickest way to get ahold of customer service for a live person is to press the number 5 option.

Ginny0118 10/9/09 5:26AM

Do not accept an Electronic Credit Voucher from NWA if you live in Europe because you cannot use it if you do not have an american credit card. After three long distance calls to customer service in the US I've been told that once the credit voucher information is input you have to give them a US credit card number eventhough the total is 0. If you put in a european address it will throw you out of the NW site and into the KLM site which does not give you the option to use the voucher. Customer service suggested I ask someone in the US to give me their credit card info!

Anonymous 9/28/09 5:23AM

Is this some kind of sick joke. I've tried contacting customer support and customer service and the # for a res supervisor and could not reach a live person. The recordings said that due to large volumn they could not take my call at this time. I am travelling with a tour to Africa and they booked this airline. I would never have booked Northwest nor will ever again.

sophie 9/11/09 7:46AM

I tried to book a flight yesterday but I wanted to make sure I sat near my husband on return flight (his flight was made in Brussels and he was arriving to Amsterdam 3 days before me but we were returning again.) The reservation person couldn't find his flight probably because it was made with KLM, anyway I asked that she make the reservation and that I would call back with his ticket number when I got it. She told me you couldn't hold the reservation. Next morning, I called and the nwa reservation person forwarded me to Delta because she couldn't find my husband's reservation and she couldn't add my Delta Frequent Flyer number...well when I was connected with Delta he gave me an amount for a faire that was much more than the night before and he switched me to NWA reservation person. This woman was great. SHE could add my Delta #, she found my husband's ticket and then she tells me after booking the ticket that I have 24 hours to cancel or change. I then realized I could have madethe reservation the night before. So the incompetencyof the reservationist from the night before cost me an additional $170...not happy about that.

Anonymous 9/1/09 6:55PM

I purchased a one way ticket from Accra, Ghana to Cincinnati, Ohio and for various reasons the ticket could not be used on the scheduled date (Hospital). I subsequently changed the departure date on the ticket 3 times at a cost of $100 each time. I finally determined that it was best to just cancel it. Guess What? I found out the ticket was nonrefundable and nontransferable! Customer Service said "Sorry Charlie" live with it, and that I should not have been able to change it at all. When I called to cancel the ticketing agent said it could be canceled at a charge of $100. Customer Service said they sent me a letter, which I never received, stating this. Botton line is I contributed $1421 plus the three changes at $100 each to Northwest Airlines bottom line and they didn't even buy me a drink or dinner! This just proves you don't have to go overseas to get scammed you can have it done here.

Dave 8/31/09 7:00AM