EasyJet

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I was trying to book a flight to Rome from Berlin for Spring break. EasyJet's website said the transaction did not go thru. I figured there is a problem with the website so I cancelled the transaction. To my surprise EasyJet emailed me a confirmation of booking. I contacted them to say the transaction did not go thru and I cancelled out. They told me I can't cancel the flight because they are a cheap airline and do not give refunds. Since their website did not work properly I made other arrangements for spring break before they emailed me the booking so I could not use the ticket. I am still trying to dispute thru my credit card company. EasyJet keeps insisting it is a valid transaction. Don't see how they can charge me when their website said my booking did not go thru and I hit cancel. They ignored my subsequent emails and calls.

KV 5/20/13 8:05PM

Dear easyjet,

I was travelling on EZY 2263 on Thursday 16th May when the flight suffered a few hours delay due to technical reasons on 2 different aircraft.

The 2nd technical issue was problem with the No 2 engine which unsettled quite a few of the passengers for obvious reasons. The crew reassured them in a very professional manner which made them all feel at ease. They then provided an excellent service with a smile for the remainder of the flight even though they were really busy due to the complimentary drinks and snacks being provided. They never stopped!! I also appreciate the crew probably took this flight at short notice with some inconvenience but you would never have known it.

In this day and age people are only too quick to complain so I would ask you to pass on my gratitude and congratulations to the crew, they made a late flight a pleasure.

Well done easyjet!!

Paul Scott 5/17/13 1:21AM

A big thank you to Joyce, the flight attendant on Easy Jet's flight from JFK to Palm Beach International on Thursday 25th April at 4.40pm. She welcomed everyone with a genuine smile, nothing was too much trouble for her on this very busy flight. Her PA voice is unique, friendly and delightful. A credit to your company.

Jennifer Lynn 4/27/13 1:32AM

We were delayed in Glasgow by snow at Jersey on 12 March 2013, and had to wait 26 hours for a flight. Easyjet put us up no trouble overnight, and their excelllent staff were cheerful, as helpful as they could possibly be, and kept us informed. Well done to all concerned.

proudfootjim@aol.com 3/26/13 10:56AM

Customer service call centre is a joke took three phone calls from me promised two return calls never got them , now totally disatisfied.

phil 3/26/13 6:21AM

on the 2nd of March, I travelled fron Nice to Luton. I am a frequent traveller with Easyjet. I am so happy to get a seat number now. However, passengers are still rushing like mad when the gate number is displayed. It seems that they have to be first in the queue in order to board the plane first. I guess that the reason is obvious. People are worried that they might not have space to put their cabin luggage. Why suddenly, this is becoming a big problem...CABIN LUGGAGE. I have observed passegers whose seat is at the back just put their cabin luggage in front space as they make their to their seat at the back. This means that when the customers who have been paying that bit extra enter the plane, they find that the space above their is already occupied. In fact. on that day I travelled. a passenger whose seat was at the back. had the audacity to remove my bag to put his overweight cabin luggage. God knows where he intended to put my bag if I did not stop him. The cabin just watched without interfering. They don't seem to know how to handle the cabin luggage situation. They can solve the solution by taking passengers' cabin luggage to send in the soute. If this is the case, one will have to wait for baggage in order to collect the cabin luggage. This is the reason why people chose to use cabin luggage...so we have no need to wait to collect luggage.
Why Easyjet don't you adopt thje system of making people board the plane by seat number. Peolpe should remain seated in the lounge until their number si called. Foe example. the passengers at the back from row20-30 could board first. then row 1-10. then row 11..to....That will make boarding quicker, less hasle and more discipline and civilised. I hope that you service will improve very soon, because it becoming a little bit frustrating.

Marieanne 3/10/13 10:39AM

I would like to thank easyjet for getting me home safely from Egypt on 4/2/13. I broke my ankle whilst in Sharm el sheik and was due to fly home on 26/1/13. Although my Virgin travel insurance dealt with Easyjet to sort my return home I still would like to thank them. I was given 3 seats to myself to put my foot up on which is in a very heavy cast, my daughter who was my Carer for the journey home was also across the aisle to me.the team at Sharm airport were excellent and got me through to the gate very quickly indeed.i was lifted onto the aircraft and looked after very well on the excellent flight home. Thank you to all who were involved and I will continue to fly with easyjet.

Mary 2/9/13 1:34PM

I am furious. I tried to book a package holiday 2 days ago with an agent called www.ebookers.com. After entering my card details to pay for hotel and flights i received no email confirmation so i assumed it had failed . I checked my bank account and discovered that a payment for flights had been taken by easy jet. I called ebookers and they had no record of my card details , i called easyjet and they had no record of card details. The bank have confirmed that this amount has gone out and has given me an auth ref. I dont know what to do as my bank has said that even though the payment is pending it has been claimed by easy jet merchant bank. I have called several times and am awaiting a non existent call back from a supervisor who for reasons beyond me cannot be named. I will be going to Trading Standards and the customer service in your Indian call centre is apalling.

Anonymous 1/23/13 11:45AM

I tried making a booking to Malta, direct to the hotel which also sorted out the flight, on my iPad but it came up 'Server Error' so I went to my computer to try again. This time the booking went ahead but the flight was with Air Malta. However, when I checked my e-mails, the booking with Easyjet had also gone through. PANIC! I contacted Easyjet who said there would be a £60 deduction, not happy but ok, fair dos, but when I checked my bank account, double that had been taken out! The explanation for that, 5 days after the query, was £57 non-refundable fees and £60 cancellation fee.
It was a genuine error and they were contacted immediately, everything done within the hour but it cost me £117 of a £276 flight, extortionate to say the least if not day light robbery.

glorob 1/19/13 5:19AM

Good morning,
I booked yesterday two flights with seat reservation. Why do I not get a confirmation which seat I booked? On the flight confirmation is just written: Automatically Allocated. Are the seats reserved?
Thanks for your answer.
Best Regards Robert Nydegger

Anonymous 1/9/13 2:35AM