Delta Airlines

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I tried to chang to a latter flight on the same day throught the same connectors and was told that I would have to pay $255, per person just to change. I would not at any time pay for another ticket for one that I already have to get home latter. This would be like getting robbed at gun point. Thanks for your non-service!!!!

Anonymous 8/31/10 10:09AM

I am writing you concerning the service I received on August 25th. I recently made a commitment to Delta airlines by way of obtaining the Delta Skymiles American Express Credit card. After my recent service, by few employees, I'm not so sure I made the right choice.

Upon arriving to Myrtle Beach Airport I learned that my plane had not arrived. After waiting an hour we were able to board the plane. I understand things happen, but this circumstance made the rest of the trip very difficult as I was flying with a young child. When we arrived at the Atlanta airport we had to sprint across the airport to our connecting flight's gate as we only had 20 minutes to make the flight. This is where I thought the service received was less than average. When we arrived at our gate, out of breath and a sweaty mess, we asked the person working the desk if we had time to use the restroom or perhaps get a quick bit to eat, she snapped back "No! You're lucky we didn't give your seat away already." The problem I had with this was that immediately after checking in we were greeted with a long line right around the corner where we proceeded to wait for the next 20 minutes, before even boarding the plane. This again, would not be a huge issue if not for the fact that it was dinner time, we had a small child, and we would be in the air for the next 2 and a half hours. I just find it a bit curious that we we're expected to make our flight while it was all but certain, from the employees that I talked with, that our luggage would not.

On a side note, the flight attendants that I worked with were all very accommodating. As were the people we worked with to coordinate the delivery of our bags.

I understand that delays will happen, that is not the issue as much as one employee making an unpleasant situation that much worse.

Anonymous 8/26/10 1:37PM

I kept pressing 0 and very quickly was speaking to a representative who was able to answer my question regarding whe I had to be at the airport to begin a domestic (IAD to JFK) and international flight (JFK to Shannon).

Anonymous 8/24/10 1:30PM

To anonymous who just couldn't understand how everyone could take time to "complain". I have been traveling for many years, and have had mostly smooth flights with other major carriers. Delta is infamous for their lack of customer service and they are pretty much just inept. Hiring mental midgets is a norm for them, apparently. More than any other airline, Delta takes "customer service" to a new oxy-moron level. When something is done right, I am sure the people here who "complained" would be more than willing to give kudos. However, where there is nothing but ineptitude within an airline, there is nothing to praise. So, assuming you are a Delta employee in some capacity, I expect your feelings were hurt. I say, tough. Do the job right, or expect complaints. We pay top dollar for little in return. When people are treated with disrespect and disdain, you get what you get. Bad reviews. Maybe a boycott would drive the point home that we're fed up with paying through the nose for flights from hell. Get over it. You're the complainer. No kudos for you? Well, maybe you're part of the problem.

Cat 8/22/10 6:00AM

All of you guys are a bunch of complainers. The other airlines has all the same problems exept they do it more often. I cant belive all you take the time to sit and complaine but never take the time to praise when they do an excellent job witch is 99% of the time. Nobody is perfect but delta by far is the best airline

Anonymous 8/17/10 3:19PM

I am disappointed with Delta Airlines. I flew from Augusta GA to Monterey CA. My flight from Atlanta was delayed so I missed my connecting flight to Monterey CA on United when I got into San Francisco. I was suppose to get a hotel voucher but nobody was at the ticket counter when I got into San Francisco at 12:46 am on Saturday, I was suppose to get into San Francisco at 10:45. Luckily I had family who picked me up at San Francisco. I have been trying to locate my checked bag since Saturday. Nobody seems to know where my bag is???? When I called Delta on Saturday they said my bag was still in Atlanta and was to be delivered to San Francisco on Saturday at 10:30. I call Saturday afternoon and Delta tells me they can't locate my bag they think United has my bag. WHERE IS MY BAG????

Anonymous 8/15/10 5:18PM

This is the worst CS I do all i can to avoid Delta.

Anonymous 8/11/10 8:37AM

Our large suitcase filled with skiing equipment (fresh from under the Christmas tree) didn't return home with us in February...it is now August, the forms for reimbursement were submitted in May (no help from Delta) and I can't even get an answer to my phone call asking the status or when I might be reimbursed. Talk about customer service.

rbastone 8/9/10 12:47PM

I just spoke with a baggage representative regarding my husband's baggage which was to be delivered tonight around 10:30 pm. As it is now 11:39 pm and nothing has been delivered nor any phone calls, I called Delta Baggage. The man at first helped me with my request and then the conversation became rather confusing, and then rude. He rudely addressed me after his answer and then was a smart-aleck. I didnt appreciate his attitude. My husband does not stay up this late so I was glad to stay awake and receive the luggage. My husband flies Delta quite a bit and can however can flight other airlines to Minn/Bozeman. A simple answer to my question would have sufficed, not a smart answer. Gloria Shomin for Mike Shomin/arriving MSP at 4:25 PM on 8/8/10.

didnt hear 8/7/10 9:44PM

My 13 year old daughter flew unaccompanied into BWI on 8/5/10. I was required to pay 100.00 for this service each way. She was properly escorted and arrived safely. I gave complete names for two people at check in. I asked the lady at the check in counter in Augusta, GA if I could give 2 names bc we were not sure if her father of godfather would pick her up. She stated yes, no problem. Her godfather arrived with proper ID to pick her up and was not in the system. He could not pick her up. Both names and ocmplete information was listed on the Red/White envelope that traveled with my daughter This cause a huge problem bc her father was not there and then had to be located to get to the airport and get her.
I called yesterday and spoke with a customer service rep, Sherman, in Montego Jamaica. He told me I could only list 1 person. Bc I got wrong information in Augusta, A huge problem was created when my daughter arived to D.C. Never had this problem with other airlines.

C.L. Hill 8/6/10 9:08AM