Based on 363 votes.
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I would have expected it to be worse," said Tracey Pelella, a 56-year-old customer service director for a utility company in Connecticut, who said she sampled more than a dozen burgers. "I'm surprised American is even here." Craig Messmer, a mechanical ...
customer service is, indeed, not about escalating conflict. What, though, should American Airlines personnel ... Again, this might seem like an example of customer service and law enforcement struggling with judgment. And, perhaps, who can blame them?
“A passenger on Flight 2457 from Miami to Chicago was traveling with her cello,” American spokesman Matt Miller said to USA TODAY's Today in the Sky blog. “Unfortunately, there was a miscommunication about whether the cello she was traveling with met ...
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