T-Mobile

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I just called T Mobile because my phone is not holding a charge. I have insurance so they will send me a new battery, however it will take five to seven days for me to receive it!

If I want the battery any sooner I will have to pay them $19.00 dollars! I don't think so! The customer service rep. was a little condescending! I think that if you pay for insurance you should be able to walk into any TMobile and have it replace on the spot!

Anonymous 8/30/10 8:42PM

These people were to have shipped a warranty replacement phone to me overnite last thursday. They did not. Yesterday I called and they told me I would have a tracking number last evening. Today is Tuesday and I just called because no tracking number. She said the phone is backordered. Are you kidding me? The prior two reps didn't see that. They speak to you like you are an idiot. "Thank you for being a customer, I really hate to hear that you have been decapitated and someone stole your head, but we're having a great day here! What can I help you with?" They read from the same stupid script everytime. It's no wonder they've lost 68,000 customers last quarter. Chalk me up for the this quarter!

h8 this company 8/10/10 12:24PM

this company took money out of my accout after I paid them. They issued a credit that I never got on 7/13. Today is 8/5 still fighting to get my money back. Almost a month later and they keep on saying the have noted my account and that I will be issued a credit once they find out why I did not get the first one. they will keep my sevice going untill I get my refund so that I can pay them. Though I had a marketing manager and a store manager say that they will note my account and make sure that I would get a customer credit for this months bill because of all the bull that I have gone throw.

Anonymous 8/5/10 4:14PM

After 4 years as a customer, I've become VERY disappointed in the service they have provided. I am around town and half of the time I do not receive reception. Also I enrolled in another two year contract for the companion fly's free promotion and that turned out to be fraudulent. After contract is up, I quit being a customer!

Anonymous 8/4/10 5:12PM

I find that T-Mobile is a really good company if you actually take the time to read about what you are signing or if you have coverage in your area. If you have no coverage, and don't ask to see the coverage map, then you shouldn't blame a phone company for your stupidity. As far as customer service goes, remember that that is with any company, not just T-Mobile, they help the paying customer first, especially since the representative that helps you gets paid anywhere from 250-400 dollars for your contract signing. Lastly, remember that they can't talk to you if you are not the account holder to avoid lawsuits. All in all though, I am rather happy with T-Mobile, no dropped calls, but then again, I actually live in the service area. for those that experience dropped calls, Try Moving into a city and getting out of the rural areas already.

Ashfyr 7/20/10 5:51AM

My phone went swimming and died. The T-Mobile location on 24th and Washington Blvd. in Ogden UT told me to put it rice overnight and if that didn't work take the sim card out and go to walmart and get a phone there. I didn't even get a chance to look at the cell phones. Customer service is ZERO at this store. I tried the rice and it didn't work. I plan on going to a KIOSK at Costco for assistance. The young man told me that my phone costs $300.00 (I paid $99.00). Isn't every store looking for revenue????

Anonymous 7/8/10 10:53AM

They totally suck...mess up phones on purpose and charge u.... I have had 4 tmobile phones no more

Anonymous 7/1/10 11:04AM

As a loyal, PAYING customer of T mobile for over 8 years, it was a 17:34 min. wait for customer service(twice) and I might as well been talking to the wall . . . customer service, that term is loosely used; consequently turning me into a very UNHAPPY customer who will be researching a new server

Anonymous 6/17/10 2:58AM

I am a long-time (5+ years) customer of tm, much to my chagrin. They figured out ways to keep me, and many others, connected and naive for at least that long. Their ad campains, in retrospect, are perfect examples of clever brainwashing. It would seem that now tm is tired of me because I am resisting upgrading to a plan with a "data package" (put in quotes because names for this software differ). When was the last time you were offered a close to "free" phone for more than it apeared to be worth? Please. They are not selling phones anymore; they are selling things called "data packages." It ought to be clear to everyone by now (but isn't) that cell providers stopped actually selling phones (which evidently we are now supposed to call "headsets") a long time ago. Try obtaining a plan that does not come with a data pack, just a phone. You will usually find that these phones (designed 25 years ago)suddenly cost in excess of $200.

I'm definatley fed up with tm, though, especially their weird "customer services." Go right ahead and try to change providers after using them... and good luck! IMO, tm is defying current FCC regs (which, btw, they hepled to write, I think; but visit the FCC site anyway). I should leave that sort of thing for the lawyers, though. I know they're working on this already.

I expect tm to "allow" me to cancel my account -- eventually --, while continuing to stear me toward another provder, whom they have already prepped to receive me. -ce

Anonymous 6/9/10 11:10PM

i love tmobile customer care they always helf me out ... its the best ... the only issue is that i dont have reception everywhere ... but I LOVE TMOBILE ... n they love me too lol

Anonymous 6/2/10 5:18PM