Symantec

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Contacted you on 6/8 and9/9 chatroom re orderno2143415964. Refund promised both times.Sent letter 12/10, no answer. I was charged for above but see order no.2143415151 which I also paid on same date. This being what I required. Feel this refund long overdue.

Anonymous 11/20/09 2:24PM

According to the Better Business Bureau, there have been only 1201 complaints filed against Symantec in the past 36 months, nearly half of which are still unresolved. Their BBB rating is A-. If more people would take the time to register their complaints, they might be able to get Symantec's attention.

Anonymous 11/18/09 4:22PM

After 42 years working for the U.S. Government Norton/Synmantec is the worst company I have ever delt with. Not once have i ever got to talk to anyone after waiting almost 2.5 hours. There Antivirus did not detect an Keyloger even while the invection was there and being scaned, then they wanted $139 to fix it through the internet but even still my computer kept shuting down due to the virus, it then cost me to have it drive wped clean $130. Now I am trying to get my supscription which is still good put back on and they want another $39 to do that. After 42 years with the Government I will make sure everyone I come in contact with knows what a greedy company this is and i am a retired disabled vetran

JB 11/18/09 4:22AM

The worse customer service ever....absolutely the worse

Anonymous 11/16/09 11:04AM

Number works great for getting auto renewal refund. Other numbers or online support didn't work at all.

Shan 11/14/09 8:04AM

This is the worst company i have ever delt with. You can not understand any one. Your on hold for hours at a time.Their is no customer service. I would never use them again and i will let as many people know as possible that they suck.

jeffduct 11/13/09 3:10PM

Horrible service, horrible website. I hate Nortonh and I am so sorryb I renewed.

Anonymous 11/12/09 8:40PM

Forgot to say that I used the customer service number listed above 800-441-7234 and went thru the prompts.

hope 11/6/09 2:54PM

Except for difficultly getting a phone number, I has a very good expecience with tech support. I explained that I had purchased Norton 360 package in July and was trying to activate it for a second laptop that I just purchased. Mark explained that there was a conflict between the trial version and my version. I gave him permission to go on my computer remotely and he fully explained his steps before proceeding. He made a note about the problem getting a phone number for his supervisor. All went well and Norton 360 seems to be working just fine. Mark couldn't have been more pleasant.

hope 11/6/09 2:49PM

How this company manages to stay in business with such terrible customer service is beyond comprehension. When they try to sell you their product they're as wonderful and attentive as can be, once you've forked over your cash, they don't know who the heck you are and they make you jump through hoops to get a matter solved. These people, like most sales people are nothing but con-artists and thieves.

Ghost 10/24/09 10:49AM