Sprint - Nextel

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Sprint's customer service is always nice and helpful to me. I love that Sprint gives you an upgrade every 12 months (they actually let me get mine at month 10) as I wanted the HTC Hero. Only paid $179.99 for it. Plus I get a 27% discount on my monthly charge, from my employee. Sprint has AMAZING employee discounts, you should all look into it.

Anonymous 11/17/09 2:13PM

I was an AT&T customer for 8 years, and was fed up with their lack of coverage. I would drop calls about 10x per day on my iphone. I couldnt take it anymore. Glad to be a Sprint customer. No problems what so ever.

Anonymous 11/13/09 4:38PM

I also had been a customer of nextel and would never advise anyone in getting involved with this company. I moved and when I gave Nextel my new address they decided to keep sending bills to the old address and the new address. I called customer service many times on this issue and was always told it had been taken care of. When I decided to leave Nextel I called for my final balance was told what it was and paid that amount. Months later I started getting calls from collections Agencies about a past due amount on my account. It was the same account number but going to the old address when I explained and sent all the info on this I wouldn't here from anyone for a couple of months and then Nextel would send to another Collections agency. I would go over everything again and send the information to them a couple of months later new Collection Agency. This amount has been put on my credit report and has made it a problem with my credit, because nextel will not take the responsiblity to take care of their mistake. I am hoping this will make Nextel take care of the $239.00 on my account that has been a double bill for over 3 years. What it has cost them to put with different collections Agency and the man hours to make these calls for a mistake that is theirs to begin with is beyond me.

Anonymous 10/7/09 1:09PM

I was with Alltel for many years and my bill was same until Verizon bought them out and my bill skyrocketed. I switched to Sprints Simply Everything plan and I know each month my bill will be the same and no surprises. I talk and text all day without any worries about going over.

Anonymous 10/3/09 8:03PM

I agree with the comments below...while not perfect Sprint is way better than AT&T, in every aspect.

Anonymous 9/8/09 3:55PM

Never had any issues with Sprint. I have been a customer for about 10 months, after being with dreadful AT&T for 3 years. Very happy customer at Sprint. Hate AT&T. Just got a new Palm Pre with Sprint and I love it. My whole family has switched from AT&T to Sprint over the past year, so all our calls are free.

Anonymous 9/1/09 2:46PM

Sprint Has pore custmer service. They will not answer your questions when you have them they give you the round about every time. I have been on the phone with them 4 hours to fix a problem that has been going on for 4 years. They do not stand be hind their services. you pay your bill and then next month your bill is 4 times what it's suppose to be and when you call they tell you nothing.

Anonymous 8/29/09 11:35AM

Always have a great experience when I call Sprint. No complaints, recently switched from AT&T, and couldnt be happier. Much better reception and customer service than ATT.

Anonymous 8/7/09 10:20AM

Does anyone else find it hilarious that the sprint employee who commented can't even write a complete sentence? I could barely follow that drivel. Glad I use US Cellular they are ok actually.

Anonymous 7/31/09 7:56PM

Have had been a nextel/sprint customer for several years. They have have poor customer service. I needed a phone repaired, and they were to replace the phone. They had a problem within their warehouse and couldn't even say when the phone would be in. I canceled my plan with these people due to their problems with suppling a new phone. Afeter being told for several monthes I had a zero balance. I still get phone calls from collections stating I owe. I have employee names & numbers stating this they still want my money!!!! I hope no one else goes through this same problem. Now I'm told the corp. office has no phone number or fax number, you have to send a letter to a P.O.Box unbelievable.

Beth
Baltimore, Maryland

bsmjem 7/14/09 8:05AM