Toys R Us

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I went to Toys R Us in Joliet IL to buy my daughter a bike. We found an 18" bike she liked, the tag on the bike said "only available assembled" and the price was $71.99. We began wheeling the bike to the front of the store to purchase and were stopped by an associate who said we could not buy the display, he would check in back to see if they had any in the box (even though I kept pointing out that it said only available assembled.) They did not, he had to ask the manager if we could buy that floor model. He came back and said the manager said we could but would have to pay $81.99 because assembly costs $10. I asked to speak to a manager. He said "ok, but he's in a really bad mood today." The store manager, Dwight, came and was very rude, not at all helpful. I asked why the tag says only available assembled and $71.99 if this bike is not available at all for that price. He kept shrugging his shoulders and repeating "I'll sell you this bike for $81.99. Is there anything else I can help you with?" I said "I would like to understand why you have the wrong price on this tag and won't honor your displayed price?" He kept insisting the tag was not wrong even though it said only available assembled but is not available assembled for that price! The $10 was not the issue, if he had apologized for the mistake on the tag and said he could not sell an assembled bike without the $10 fee I would have gladly paid and walked out with that bike, but because hecwascsomrude I walked out and went home and ordered the same bike on their website. It arrived in the box, we took it out to assemble it and the frame was bent! We spent over an hour with incompetent people in customer service and Internet department who basically had the same "what do you want me to do about it?" attitude. They will not come pick up their defective product. I can only return it to the store for store credit which I do not want because I will never shop there again. I have to take the bike to a UPS store myself to get my credit card credited. Which I will do and buy my daughter's bike (and all future toy purchases) at a different store!

Ang676 5/17/13 9:10PM

As a consumer who does most of my shopping online. I have found that toysrus is not completely honest. The employees. Which one personally informed me that they were selling monster high dolls on eBay before they even purchased the dolls they would do so after they sold the item with the money they won on eBay. I kinda find this hard to believe until today when I found the newest doll came in all the stores in my area all the way from L.A. To Las Vegas and the doll never touched the shelves. The dolls are being sold triple and quadruple by the employees at toysrus and the managers are even in on it. Sad shame you can't even trust a toy store!

Concern Consumer 5/17/13 8:03PM

very, very poor service. went to see about buying a bike. salesman was on phone over 20 minutes while we stood in front of him . it was a personal call witch made it even worse. will never go back to this store again and will also tell my friends to do the same.

Anonymous 5/10/13 3:44PM

I usually never complain about this kind of thing, but today was one of those "come on!" kind of moments. I'm a mother of 2 and shop at babies-r-us a lot. I was there today with both tots. My 8 month old was in the seat, and 2 year old in the basket of the cart. I had a large baby gate (with a door that opens) under the cart, and we needed a bigger car seat for the baby. I had to walk from the back of the store DRAGGING that huge car seat box by the corner while the baby gate kept sliding out of the bottom under-shelf on the cart. We were a mess. Three (THREE!) store associates passed me and not one of them offered to help. It was not busy in the store today. Once we were out in the parking lot a very nice man saw me struggling and actually stopped and got out of his car and helped me carry the car seat. I could not believe how terrible the customer service was today!! TERRIBLE!

Anonymous 4/13/13 2:59PM

I was at baby's r us in greensboro nc 27407 on bridford parkway. I asked a team member for a manager when CAROLYN the assistant manager who was supposed to be of some assistance came to the counter with an attitude, called me nasty for trying to return an un-opened car seat and was extremely rude and un-helpful. I am 9 months pregnant and do not deserve this kind of treatment by someone who is supposed to help. Very disappointed by her services and will not be back.

missame21 4/3/13 5:25PM

I had a registry opened at babies r us, and the day of our baby shower, my brother from NJ ordered us a couple things, around $200 bucks, and had it shipped to FL. Problem was there where was another person with the same name, from the same state, so when he pulled up the registry, he pulled up the wrong person, and placed the order. He then called me back immedietly, and we realized that he ordered from the wrong registry, we then called customer service. They told us that we had to wait until the order had finished processing, and call back the next day and gave us a reference number. The next day, I called and spoke to a Supervisor named Ayeee, badge# 7278, who was nothing but confused, and when I asked what she could do, she said nothing, it wasnt her fault, she wasnt the one who placed the order wrong. She told me that I had to call UPS myself. So she placed blame on the customer and refused to give customer assistance. I asked if there is a chain of command to talk to the warehouse supervisor, because the package hadnt even been shipped yet, she said "i dont know?" This is the WORST customer service I have ever recieved, and will NEVER shop at babies r us or toys r us again. They have no cancellation options or backup plan incase this type of thing happens?!? Seems alittle irresponsible on part of the corporation if you ask me.

sublime3652005 3/11/13 10:03AM

Purchased a Pavilion-Cronkinole 681245 board 2013/02/17 at Toys R Us 3538 St Bruno Quebec.I drove 50kms to my grandson's,his birthday, he opened the box to play and there were no checkers,stopped at the store next day to ask for the checkers,no,I had to go and get the game and bring it to the store,As you know I had just paid $91.97,now they want me to pay for a bag of checkers.My

Anonymous 2/23/13 11:40AM

Another extremely unhappy customer. I will NEVER shop at ToysR US again! I purchased almost $300 worth of toys and expected to receive my 10% on my rewards card. Well it never showed up and guess what, 10 PHONE CALLS later, they say there is nothing they can do to help me. You would think that good business sense would tell them that by issuing me $30 in rewards after the 1st or 2nd call would keep me happy and keep me shopping with them year after year. But no, they are a bunch of liars and do not care about their customers so I do not care to ever shop there again. I will be writing corporate headquarters and requesting a copy of my phone call logs and will request a verbal and written apology from headquarters.

ktb1234 2/4/13 7:42PM

I called the customer service and spoke to a guest relations representative that said that there is nothing that they can do and that the store manager has the right to do as he pleases and that they will not over ride the managers dicision. Then as I was expressing my frustrations the custemer service rep. desconnected the call. The rude and inappropriate behavior of the Manager (Jeff) and Assistant Manager ( Samantha) from the store in Bridgewater NJ has caused me to never shop at Babys R us again. Target, Wal-Mart and other stores are alot more customer friendly and the products are the same and further more I have no need to call their customer service since the resolve all of their issues in the store to make their customers happy. It's all about customer satisfaction and Babys R us is not racking up any points here.

Ayrton 1/31/13 9:56AM

The customer service is the worst I have ever encountered. Both in the store and now I've been waiting since 11/18/2012 for a return phone call from "customer relations" since then. As of yesterday when I called AGAIN it was confirmed that I had called 10 times and am still waiting. Yesterday I was very specific again about someone calling back on my cell phone and that this was no longer a store complaint, but a customer service dept. complaint. Guess what happened----store manager called my house number. Now today my wait time has been 25 min. With again no resolution.

Anonymous 1/16/13 9:36AM