LeapFrog

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I bought my son a leapPad2 for Christmas the screen got all scratched up called customer service the sent a new one out got it in a week thank u, but now the new one keeps freezing up it doesn't work with the charger have to purchase new batteries every 3days, the apps and all the videos,games,books are very expensive should of just bought him a tablet..hes so frustrated because half of the time he cant use.

jose 6/8/13 9:39AM

Getting a telephone customer help number was bad enough! But when they answer "you have reached us after hours, please try us again, using normal work hours EST , M-F"! And you ARE within those perameters, it's down & out right maddening!! Are they avoiding us? Using stall tactics? What gives?? I'm calling when I'm supposed to! And I need your help NOW!! Please abide by your own rules. Thank You

Anonymous 5/24/13 12:27PM

hi there i got my son a leapfrog pad 2 for christmas he hasnt used it that much as i think he is oo young for it av just switched it on and when u touch the screen the sencer is only working in sum placers i am not happy with this how do i go about this cos its not even 6 months old yet get back to me a.s.a.p

sarah 5/3/13 1:49AM

Thank you for the great customer service I received about my sons leappad2. The screen cracked when he pointed to a letter. They exchanged it with no problem and he is playing it now. Thank you for making his day and ours!!!! GREAT CUSTOMER SERVICE!!! THANK YOU AGAIN!!!
The Murphy's

Anonymous 4/19/13 4:25PM

My experience with Leapfrog has been a good one. My son had a leap pad that didn't work properly...I wrote to them and explained and the sent him a new one.

Anonymous 2/7/13 3:17AM

i got my child a leap pad 2 for christmas and the first day playing with it it began to freeze up. i called customer service to fix it twice since then and it still does it and they still wont give me a sraight answere. what do i do?the only way to get it to even turn off is to take the batterys ot of it.

tina 1/15/13 7:52AM

Having just ordered a LeapPad2 Explorer for my granddaughter, being this is an expensive toy, I was appalled by the high price tags for for the apps, had I known this, I would not have bought this product, in fact I am considering returning it. It would appear leapfrog is more concerned with profits than helping teach children at a reasonable price.

Anonymous 12/18/12 12:18PM

This company has the worst customer service i have experienced. I ordered a leappad bundle for my friend as a gift. Purchased black friday weekend. Was told we would receive the order in 7-10 days. We never received our order. After 3 weeks I finally asked for a manager and they agreed to send out a replacement. I explained that the original order was for a birthday present and that we needed it before the Saturday. I was told we would receive the item by signature delivery before then. By Thursday night I still had not receive the tracking number because we would need to make arrangements for someone to be there to sign for the package. I sent an email explaining to cancel the replacement order and to please refund my purchase price. I called the next morning to make sure the email had been received and they said they did not have a tracking number so they didn't know if it had already shipped or not. I told them at that time again to not ship the product and to cancel the order and refund the money. A week later I still have not receive credit back.
This is the worst company for customer service I have had the displeasure to deal with. I will be contacting my credit card company and filing a complaint. Do not order from this company if you care about good service because in my opinion you too will not receive the appropriate service a paying customer deserves.

arcasper 12/14/12 9:35PM

I've ordered from LeapFrog twice - both times, they've charged me TWICE. And as the learning toys are not inexpensive, the amount of money they've pulled from my account is a big chip in my holiday budget. I save all year for my children to have a nice Christmas (they go without a lot) and this company told me I'll have to "wait until one of the charges drops off" in "three to five banking days." While I can understand refunding money takes time, they shouldn't have taken ti out twice in the first place. I will never order from them again - great toys, terrible customer service, even worse transactions. Buyer beware - go through Amazon or another retailer.

cheeky0524 12/12/12 7:45AM

Below is my experience with Leapfrog Customer Support via emails over a defective product. Not a happy customer... they will lose a lot of business treating their customers like this

(Customer)...
I just bought a Leappad 2 and the Tangled game cartridge that I bought freezes up whenever you try to play the game in activity mode. The game works fine in story mode but EVERY time you try to play it in activity mode the screen goes blue and it reverts to the home screen (see attached video). I exchanged the game at my local retailer where I bought it and the new one does the same exact thing. I am not sure if you have had a lot of complaints on this particular title or if it might be the actual leappad. Is there maybe a way to get a credit so that I can download the Tangled game and see if it works that way? The retailer where I bought the game didn't have anymore of this title in stock for a 3rd exchange so I either have to wait or go to different locations to find another one and I really hate to use my time and gas and possibly get the same outcome. Any suggestions would be great

(Leapfrog)...
We apologize to hear that you are having this issue. There is no known issue with the Tangled cartridge game.
Please verify how many cartridges do you own? Are you having an issue with the Tangled game only? Is the device working fine with the downloaded games/apps?
If you are having with the cartridge alone, please try the steps below to resolve this issue:
- Turn off the LeapPad2
- Insert the cartridge into the slot several times (7-10 times)
- Blow into the cartridge slot to remove dust- Insert the cartridge then turn it on and check if the cartridge is now being recognized

Should you need further assistance, please let us know.

(Customer)...
I also own the Mr Pencil Saves Doodleburg and Toy Story 3 cartridges which play fine. The only cartridges that freeze up are the 2 Tangled ones. We are talking about a brand new out of the box Leappad 2 so I don't think it is a dust issue, especially since all of the other cartridges play fine. All of the downloaded games play fine as well. I went ahead and inserted the Tangled cartridge 10 times and blew into the slot and when I went to play the activity mode the screen again went blue and reverted to the home screen as it did before



(Leapfrog)...
We sincerely apologize for the inconvenience.
If the steps we have provided did not work, please know that there are 2 options in order to replace your Explorer Cartridge Tangled:
1- If you are within the in-store warranty, the fastest option is to return the product to the place of purchase for a quick exchange.
2- Provide us with a full name, shipping address, phone number, place and date of purchase along with the code numbers engraved or stamped inside of the cartridge game (e.g. 1234567AG). We will enter this information into our system and reply with information on your next option.
If you have any queries, please let us know.

(Customer)...
Today I exchanged the product out yet again and still having the same problem. This is the 3rd Tangled cartridge now that freezes in activity mode. I was told by the retailer that I could only exchange it for the same title since it had been opened so returning does not seem to be an option. Again I request to have a credit to my account that will cover the downloadable version to see if that works. I really don't want to have to return the system itself and be out all of the money I've spent on games and accessories. Below is the requested information...
name: (EDITED)
phone number: (EDITED)
place and date of purchase: (EDITED)
original purchase date: (EDITED)
code numbers engraved or stamped inside of the cartridge game: (EDITED)

(Leapfrog)...
We are sorry to inform you that we can only process a refund if the Explorer cartridge: Tangled was purchased from our website (www.leapfrog.com). However, we are more than happy to offer you a replacement cartridge game. Please send us a photo of your cartridge game and a copy of the receipt so we can proceed with the replacement. Thank you.

(Customer)...
I did not ask for a refund, I asked for a credit so that I can purchase the downloadable version of the same game. If the downloadable version freezes then obviously it is my leappad 2 system itself that is defective and needs exchanged and is not a problem caused by the cartridges. I do not think that my request is unreasonable by any means given the amount of time I have spent driving to and from the Target store and standing in their customer service line to make numerous exchanges of a defective product. I am one email away from returning everything. I am trying to spare you guys by not returning a leappad 2 if it is not defective and I do not want to re-sync a new leappad 2 unless I know for sure it will fix the problem. The requested documents are attached.

Anonymous 9/1/12 2:18PM