Fisher Price

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Customer service is very nice and helpful plus you don't have to wait long but as for the company... they suck. I bought a my little sweetie swing and after two months the motor stopped working. I was promised a new motor would be shipped out to me a month later since they were on back order. Well two months later I get another text saying it won't be shipped out for another two weeks. By the time I get it mydaughter will be ttoo big for it. I paid 180 dollars for it too. This is ridiculous.

alainasmommy 5/1/13 4:37PM

I had a very good experience with customer service. The hours listed here are wrong. They are open until 6pm EST, not 7pm. I didn't wait long for a representative and the person I spoke with was very pleasant and helpful. She tried to troubleshoot the problem first and when that didn't work she ordered me a new motor. She also dropped the price for me since the "My Little Lamb" swing I had was an older model and had a discontinue part. Unfortunately the part is back ordered for 2 weeks, but I'm ok with that. It's better than going out and getting another brand new swing when it'll only be used for a couple more months. Overall I'm pleased with the customer service.

2busy2sleep 4/19/13 7:38PM

Customer service was prompt and amazing! Very easy to work with! Will continue to purchase fisher price stuff for along time!!!!

Anonymous 4/3/13 12:23PM

I'm very much impressed with Fisher Price customer service, lets just say, i will be making sure to purchase Fisher Price toys for my little one! Thank you Fisher Price for making it so easy to get a resolution to an issue so quickly!

Sara1 3/13/13 7:15AM

Susan was so very helpful! This is why I buy fisher price for my baby! Customer service at it's best! And this is coming from someone highly trained in customer service for over 10 years. Thank you!

J.harris 3/11/13 10:42AM

Great customer service! They picked up after just a few seconds. Took the time to listen to my concern (a missing piece) and are sending what I need out ASAP. The rep was friendly and efficient. I called from work, so didn't have all of the information I needed but she worked with me to problem solve. I was off the call in less than five minutes with everything I need!

Anonymous 11/27/12 11:57AM

First of all the 800 # says the hours are Mon - Fri 9A - 6P ET (not 9A - 7P). I have tried calling 3 times though with in these times and went through prompt after prompt never getting anywhere.

I find this company very difficult to deal with. 6 weeks since my order and I call the company I placed an order with for the 2nd time (first time I had to wait one more week as they had 4-6 weeks to deliver my product) to find out that Fisher Price has the product I ordered listed as back ordered now. I ordered this the 2nd week of October and now they are saying they can't guarantee me getting it by Christmas. OMG! Really!?!? Not the first time I have had an issue with Fisher Price ... I can guarantee that it WILL BE the last. Fisher Price will never be purchased by me in the future.

Stacy 11/26/12 5:25PM

Great customer service! No hassle at all, they are sending me a new motor right away! This is my second cradle swing motor to go out, so I wouldn't write the swing itself a wonderful review, but the customer service was simple to use and an easy resolution. Now what will I do for the week until the new motor arrives?!

clearbell 11/19/12 4:05PM

Wonderful customer service. I called the number and someone answered right away. Helped me with my snug a bunny swing. They are sending me a new motor. One happy customer.

mommyof2 11/14/12 2:20PM

I got the "My little lamb" swing from Fisher Price as a gift at my baby shower. After having the swing for a few months the motor quit working. I called Fisher Price and the representative I talked to was fantastic! She sent me a whole new motor system and even emailed me the directions!!! I was thinking I was going to have to buy a whole new swing, Thank you Fisher Price!!!!! Love you guys!

Anonymous 11/2/12 8:49AM