Walmart customer service

Walmart is a super national retail business operator. Walmart operates retail businesses from smaller grocery stores to mega-discount stores. Walmart offers a convoluted email process for customer service and no phone contact.

Customer Service

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  • How to reach a live person:
    • Press 2 at first prompt
      Press 1 at second prompt
      Press 1 at third prompt
  • Hours of Operation:
    • Mon-Fri: 7am - 9pm
      Sat: 9am - 9pm
      Sun 12pm - 6pm
      All time are CST
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • Pressing 0 or # results in them hanging up on you.

Walmart.com Customer Service - Live Help

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  • How to reach a live person:
    • Dial 238 as soon as the automated greeting begins (it is not necessary to wait for the menu options)
  • Hours of Operation:
    • 8am-10pm (CT)
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
    • This information has not been added.
      Click here to update this department.
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by Anonymous


Order predgree u food did not receive them want a refund back on debit card

Posted by Marie


There is customer support for Walmart. A most frustrating experience that makes me consider no longer shopping here.

Posted by Thrive Community Church


Hello Walmart

I have some purchases on my credit card statement that I can't identify, is there a way for you to help me if I give you the date and the amount, apparently they were online purchases but I don't have them on my page.

Posted by Becky


My order not delivery yet and I'm still waiting my order so am gonna order again but I'm not payment because they're not delivery yet

Posted by Returns


I'm highly upset, I purchased a ONA tv from store #1320 in Seymour/Knoxville less than 90 days ago. The speaker in it went bad and your store wouldn't give me an exchange or my $ back. I spend hundreds of dollars a week im your store. It's pathetic that a store of your caliber couldn't provide customer service on return.

Customer Service Ratings

Based on 566 votes.

2.0

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Returns & Refunds
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Corporate Office

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Customer Service Scoreboard

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Hours of Operation

Find Walmart hours of operation for locations near you!. You can also find Walmart location phone numbers, driving directions and maps.

Walmart customer service news

Walmart will benefit from growing online grocery business, Deutsche Bank says in upgrade

In a note to clients analyst Paul Trussell wrote that the retail giant is "reaping returns on the many years of investment in e-commerce and customer service" and that the company is "best positioned to continue to take both mind and market share going ...


Walmart Associates Train For Black Friday With Virtual Reality

The retailer is reportedly working with LG to have a shop in its flagship Manhattan store, which will offer dishwashers, televisions and other appliances. USA Today reported that the move comes amid a market where Sears and Toys R Us have struggled.


Walmart, Target, Best Buy take steps to curb gift card fraud

Common impersonations include grandchildren claiming they got into trouble, such as arrests or accidents, and needed money for bail or lawyers; Internal Revenue Service agents claiming, often angrily, that taxes were owed; and tech support employees ...

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