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My story may be too dull to be placed in the newspaper but the worst buying experience in my life should be told. I am from Las Vegas, Nevada and ordered a couch from Sears / Kmart January 20th. After receiving emails that it was "shipped" and "delivered" both of which were lies. As of today March 5th, they still wont issue me a refund or even tell me when I will receive my refund. As a small business owner who can refund an order within minutes, it just goes to show why they both will be out of business soon. This is by far the worst experience of my life and I will tell my story to any and everyone who will listen about the incompetence of Sears / Kmart.
Anonymous 3/5/14 4:04PM
Im elde women that shop your brownsville texas kmart. I was shopping for my grandaughter and younglady was there in,the infant moving pants and I as for her help and she refuse to help me. Cause she was busy on her phone and say that I had no busy asking for her help. So I left and I as the person at customers her name and her name is Adriana del leon.she should be replace with attuide like that. Unacceptable!!!! That the last I shop there.
Anonymous 3/5/14 1:06PM
On January 15, 2014 I ordered patio furniture (order #623284707) at Kmart/Sears online. After the initial delivery on January 30, 2014 was cancelled due to a snow storm in Atlanta, my order arrived on February 2, 2014, with two damaged items.
I called customer service that same evening to report the problem, to initiate a return and pick-up of the damaged goods and to order their replacement. Since the Kmart/Sears customer service representative was unable to perform the transaction on her side, we agreed that I should order the replacement online myself and she would waive the delivery fee. While the representative stood by, I reordered online (order # 628792331). Unfortunately, the representative was neither able to process the refund nor was she able to schedule delivery for the replacement order and the simultaneous pick-up of the damaged goods. We parted with the agreement that she would take care of all those issues straight away and follow-up with me promptly. I never heard back from her and my ordeal started.
My ordeal has now been going on for almost one month and is still present. Today, I took time off from work to be present for the delivery of my goods after I received a telephone confirmation of a delivery window for today only to wait in vain without any notification of cancellation.
I have been spending almost a month of hours and days on the telephone and online with Kmart/Sears customer service, whose employees seem not to be adequately trained, disorganized and either not understanding the issue or not willing to understand it. Many of the outsourced customer service representatives, even though full of apologies, have not been able or willing to assist me in this very unsatisfactory matter, and it seems that nothing will be done to resolve it unless I take more serious steps.
I am appalled by the Sears/Kmart modus operandi of treating the customer in such a terrible manner which borders on mockery. Not only have I spend an enormous amount of my time which translates directly in a loss of income but I also gave the company an interest free loan considering that their damaged goods have not been retrieved and therefore my refund not issued and that they cashed my payment long time ago for goods that have not t been delivered yet. I find that fraudulent and unacceptable
I have a copy of the online correspondence with Kmart/Sears customer service but it is too long to post it even though it would highlight the incompetence, mockery and helplessness of the whole customer service group. And the sheer amount of my time that has been wasted. I will not initiate one more telephone call to your company’s customer service; nevertheless, I shall fight this issue via other means until it is properly resolved. Beware consumers!
Not Amused 2/27/14 8:13AM
Why advertise a sale in a flyer. If you can't get the same price online. When I called customer service they tell me to go shop at the store. Ridiculous!! I'm not shopping at Kmart anymore. Jennifer
Jennifer 2/21/14 1:48PM
A very bad time with k-mart customer service store no. 3071 Toms river n.j.
I am a disabled man and was treated very badly at this store, i was refused a refund even though i have a valid receipt under 30 days and even after talking with the nite assistant manager, WOW NOT K-MART i will never shop any of its stores again also i will inform everybody that will listen about this, i wonder how many customers will agree? GOOD LUCK K-MART.......
Glenn 1/30/14 8:29PM
Well kmart just lost another customer. I purchased 2 quarts of motor oil a couple of weeks ago. Used my credit card. Had my sister return the oil to day. She was told she could not return it unless she had the credit card. Really. The oil was on sale and didn't cost more than $4.00. I spoke to the customer service rep to find out if they would give my sister a store credit. Nope she says i would have to come in the store myself and return the oil. The policy is on the back of teh receipt. Ok but had i brought that same oil at Walmart using my credit card and my sister returned it she would have had no problem. That's it no more kmart for me. It's worth driving the extra 3 miles to go shop at Walmart. Lower prices , easy return policy, cleaner store and nicer sales people.
resel08 1/23/14 3:14PM
all you people that are offended by the commercial need to get a life. it's very funny and many agree. guess the women in bras and sexy underwear is ok. bet your husbands laughed.
Anonymous 1/11/14 10:38AM
Today I went shopping in one of your stores !In honesdale pa. One of your associate was very helpful and nice.I just wanted you guys to know that she was awesome her name was marie at store 3885.Please recognized this associate for her job and customer service! Had a very pleasant time in the store. To this associate I say thank you for all her help.! Mr Rivera.
Anonymous 12/27/13 2:44PM
My husband purchased a car battery for just over $134.99 plus tax, mid of this year, and it is December and the battery was defected, holding no charge. The battery had a 2yr warranty, therefore he made efforts to seek reparation from the store. The purchase was verified via the scanned item, and Kmart rewards system and the original store stated they could do an exchange, his only intention. The store located on Orchard Park RD. did not have it and a service representative then contacted the store on Walden Ave. Buffalo, NY. He/She confirmed the product and he drove nearly 20 minutes away to the location. Upon arrival, the service representative stated that they did not have the battery at that site. He was directed to the manager on staff 12/26/13, 7pm (Walden site) whose first name was Blaine, be advised that the spelling may not be exact. The manager very uninviting, quite rude, and had no sympathy for the customer, my husband. He could not empathize with his situation and anxiety due to a highly unsatisfactory experience and product, and stated that his mood was a result of meeting the need of many staff "calling off" the day after Christmas. Managers are to be trained to address such dilemmas and most certainly should not project that aggression onto a customer who had been making an effort to address a problem since 3pm that same day. The end resolve was that a Cashier who on the receipt name is Cindy, refunded him a gift card of 73.95, claiming it to be a "depreciated value" clause. He had to travel to another distributor, Auto Zone, to purchase the item, they took the battery, and our only option it to return to the store as consumers because we were only given a gift card. Customer care/service at it common, worst. After the gift card use, Kmart with not be a place we will ever frequent, and it cast a grey cloud over their sister store, Sears. To sum it up, no battery, an offensive refund, and poor service!
So much for "K-mart smart".
D. Farr 12/26/13 6:28PM
I am Appauled by the Joe Boxer Ad. How completely inappropriate for the season! Not to mention for television at anytime! I have a two year old at home who has seen this ad. What exactly is it your company is trying to do to our children by having a group of men shake their genitals to Christmas music? I am a firm believer in God and let me say to you this was low even for your marketing team who obviously does not!
With local Sears closing, what's Kmart's future?
“Sears' marketing difficulties included huge catastrophes in customer service from online operations and brand management to pricing, segmentation and positioning.” Caudill said he believes Sears lost its most profitable target market—the middle class. Controversy Erupts Over Kmart's Joe Boxer Christmas Commercial (VIDEO)
A new Kmart commercial that depicts a group of men in boxer shorts shaking their booty to a commonly sung Christmas carol has some viewer's undies in a bunch. The 55-second ad created an online maelstrom yesterday and today when it was aired on ... Racine Man Who Robbed Kmart Store Caught In Racine, Police Say
He took off the shoes he was wearing, put the boots on, and then tried to return the gun scope at the customer service desk without a receipt. He then left the store without paying for the boots or the gun scope. Sanchez was walking towards his white ...