Staples

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I order products for my school from Staples and I wish we'd go back to Office Max. I have to place all orders online, only it never recognizes my password, so I have to change it every time I log on. I've called the help line, who's no help resolving the issue. Returns are ridiculous! Call the co., they tell you to call your Rep, who never calls you back. Call the co. again telling them that the Rep never returns your call and they tell you to call the Manufacturer. Can anyone there just help their customers?

Anonymous 8/25/10 11:07AM

I took my computer to staples for service in april 2010. the screen on the computer was blank. I was told that my computer model was under recall and even though we had the extended warrenty they couldnt help me.when I looked on line my computer model was not listed under the recall list,I was told by staples that I must have missed the time limit for recalls.My father took the computer back in august and was told the same thing.He took the computer back the next day and was told that model was not under recall and that the mother board was bad,which was covered under the warrenty.unfortunatley the warrenty expired in july.We told them I brought the computer to them in april when the warrenty was valid and they gave us the wrong info.WE were told there was no proof we brought it in and there was nothing they could do. we will see this isnt finished yet.

very upset 8/25/10 12:35AM

I was at your Westchester,Calif store this
morning I just want to congratulate you on
on one of your employee's.Gloria in your copy
and fax section was extremely helpfull and
patience with me this morning.She was very polite and knowledgeable she stuck with me
until she was sure I was completely satiisfied.If all your employee's are like
her you will be in business for along time.

Anonymous 7/23/10 9:46AM

Staples of Morristown,NJ has tried to upgrade my tablet PC resulted in total shut down of my comouter fujitsu on 6/6/10 they oppend the entire tablet pc to reset the batter which it did not work,after spending 120 dollars paying them they will not call me and refuse to help,is this the meaning of easy tech?please help

CEKV 6/9/10 3:22AM

I recently bought a HP Officejet 6500 (less than a year ago), combination printer, fax, scanner, and copier. It began making a grinding sound so I took it back to the Staples store that I bought it from. I was asked if I had bought the "Extended Staples Warranty" and I said no. The customer service person said that he could not help me, and I would have to go through HP for any support. My question is, why should I buy from Staples if I have to pay extra to cover something going wrong with the merchandise they sell me? I may as well buy directly from HP online (which I will do from here on) and be assured that there will be some support if the product is defective.

Bruce Rettig 5/24/10 5:12PM

daughter took her year old computer that crashed in for service and to recover her photos, etc. They told her no...your hard drive is no good. She took it to another computer place for a second opinion(THEY looked at it for free while she stood there and waited) and told her that the hard drive looked like someone had pried it open with a screw driver. Had to hassle the manager, for a $40 refund and still no hard drive, no photos! Terrible experience, never going back. Lloydminster, AB, Canada

cc 5/17/10 10:35PM

I had the WORST experience in the staples, middletown, ct store. i paid for 1000 postcards, paid for a mailing list, paid $280.00 in postage, brought the mailing list and the postcards to staples and had them put the addresses on the cards. i was informed by the post ofice that most of the zip codes were wrong DUE TO AN ERROR at staples, the promised me they would work out a resolution and call me back. I NEVER GOT A CALL from the store manager or the district manager Richard, for whom i left several voice messages for to no avail. i am now considering legal action due to the mishap and lack of correcting a mistake that cost me over $500.00 and many potential customers. DO NOT HAVE YOUR BUSINESS PRINTING/MAILING DONE HERE!!!

Anonymous 4/7/10 8:23PM

I am 67 yrs old woman and was on on my way to Florida when my Tom Tom GPS stopped working so a state of panic set in.I stopped at a Staple's Store in Philipsburg NJ and the General Manager Jake Gruver could not have been more helpful . He replaced the cord and to my delight the GPS worked.Away I drove with a smile on my face. You should always hire customer reps. like him. Elly Cary from Harpswell Me.

Anonymous 2/23/10 1:04PM

I WANT TO CONGATULATE STAPLES ON WELLINTON RD LONDON FOR HIRING A FANTASTIC YOUNG MAN . HIS NAME IS DAVID PERKS. HE WENT OUT OF HIS WAY TO SATISFY ME, GOING ABOVE AND BEYOND HIS CALL OF DUTY. I HAD TRIED TO FULFIL AN ORDER ON LINE TO NO AVAIL. HE TOO FOUND THE DIFFICULTY AND CORRECTED IT WITHOUT MAKING ME FEEL AS IF IT WERE MY FAULT. IT'S SO REFRESHING TO FIND SOMEONE WHO SEEMS LIKE THEY GENUINELY CARE ABOUT THE CUSTOMER AND MORE IMPORTANTLY THE COMPANY.

Debbie Balston Smith 2/15/10 12:18PM

Our customer service rep/delivery person-Alvin Ferrol in Hamilton, Ontario is the absolute best! He is always cheery and helpful. WE love him!

Collectrite of Hamilton 12/18/09 8:17AM