Pitney Bowes

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Find another way with any other company. You are forced to sign long leases at a time 60 months at a time when no one can predict business. After 10 years as a Pitney Bowes customer, I have to close down my business. PB is forcing me into Bankruptcy because they will not simply let me out of my lease, even though I am no longer operating. They don't care. They state "we are in the contract business." No one tells you this when you sign the lease. By the way, this is a licensing agreement, the equipment isn't even work $2,000 if purchases brand new. This is a license to extort legally. Run away and run fast.

TiredandAngry 5/27/13 4:23PM

Hi! I used to work for Pitney Bowes as a customer service rep. I just want to express my sympathy to y'all because honestly, every call that I had to take, I had always been in the edge between my sympathy to the customers and the policy of the company that I worked for. It's like Pitney Bowes hires people to make robots, to make scams and stuff if you know what I mean. So I resigned early this year under the hope of becoming a person who doesnt have to lie to innocent people and to help pitney bowes make scam and collect money because Pitney Bowes fees its customers to death.

EX-PITNEY BOWES CUSTOMER SERVICE 5/13/13 4:06AM

Yeah Pitney Bowes sucks, all the way around. It took me only 10 minutes to get through, but I know how to get around things sometimes. UNFORTUNATELY, Ebay uses them, instead of ' stamps.com '. ... SO ..you talk to them & they speak, like they are ' robots '. They want to know, what your acct is. When all I wanted to know, was, since it's been a month already, when THEY WERE GOING TO OFFER " STANDARD SHIPPING " as of now, THEY DO NOT YET. I have to use their crummy service, if I ship through Ebay. I'll be calling them next, to ask why they don't use stamps.com.

Anonymous 2/26/13 1:08PM

on our postage meter is one phone number which takes you though numerous menus, when you try to reach a live person the system hangs up on you - extremely frustrating. per this web page '9' should get you to a live person but only after 10 minutes of again endless menus.

knockouts. llc 11/28/12 10:54AM

The phone system is HORRIBLE !!!!!!
If you want to waist your time, give them a call

Anonymous 11/8/12 1:13PM

I called this morning and was told that someone will return my call still waiting

Anonymous 11/5/12 5:12PM

Dear Pitney Bowes people. I am a customer for many years and am now retireing my business. I was contacted by Andrea Owens regarding termination of my contract. Sadly to say, she was very unfriendly from the beginning, not at all helpful. I asked her if there is in any way a discount for paying off the lease contract early. She snapped at me with a 'no' and told me rudly that they don't do payoffs, even if I don't have an income any more. I stopped the conversation since I was in the car and couldn't get anywhere with her. I send her an e-mail, asking her for the name and e-mail of her supervisor. She e-mailed me back, very short, without greetings or any desire to establish friendly communications with me (although I was very friendly on the phone). She just wanted to know why I need her supervisor. I wrote back if it would be of her concern I would discuss it with her (I wanted to negotiate a discount). She wrote back 'my supervisor hired me to do this job and negotiate' , which she clearly did not. I did not answer any more, since it is no use to talk to a person like that who has no clue about customer service. Of course she did not give me a supervisors name. Therefore I am trying to find out on the Internet who is in charge for client service/terminations of contract. I am sure Ms Andrea Owens is not the only person in such a big company. Please give me info to whom I can talk to (only supervisors please!!)and settle this matter. I would greatly appreciate it.

Thank you for your time.

My account # is and you can reach me on my cell

I look forward to hearing from you.

Sincerely

Elisabeth Berdjis

Anonymous 9/25/12 9:27AM

Abosolutly shockingly bad service !!! this started about 2 months ago with what turned out to be a problem which was simple to fix. i was on hold for 2 hours, with a lame apology, they still didnt fix it. eventually got someone irish who knew what i was talking about and it was fixed in about 90 seconds. iv now recieved not 1 but 2 invoices for and enginer visit to fix this problem, iv been tryin for a month to get these cancelled and today iv had 4 phone calls, 2 which resulted in just being cut off and the other 2 resulted in me being patched into another persons phonecall, where i got to listen to their problems aswell. they say their calls are recorded but they clearly dont listen back to them. its a disgraceful lack of service and im sick to death of trying to deal with them !!!!

Anonymous 9/10/12 8:09AM

Just as everyone else I am very upset with this company and will make sure that people know how the customer service is and how they argue with you. I tried to cancel service for my boss when after two people and on hold forever I had to say I want to cancel like ten times, then my boss had to get on and get darn rude to have them understand, WE WANT TO CANCEL. Then they say they will mail a box to return machince but you have to send it within ten days. On day 13 and still no materials. They are now saying you will see the materials soon. We better not get charged for having it when they say the materials are on the way. Horrible company, customer service. Try stamps.com, way cheaper and works wonderfully. :)

Anonymous 6/19/12 9:35AM

ANOTHER UNSATISFIED CUSTOMER

PLEASE, AVOID PB AT ALL COSTS

You will waste more time trying to work things out with them whether to get a meter or return one... Just go to the post office, UNLESS, you have a spare 10 hours a week to wait on hold with PB customer service. I just mailed them back their meter, they can fight me in court over the next 5 years for the couple hundred, I refuse to pay.

jameson 5/14/12 10:38AM