OfficeMax

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I have a Failed Epson 800 xp printer. Office Max sold it with a warrantee.Epson replaced it 3x.It still does not work.Epson says they will not provide a refund only that they will send a 4th machine.
Office Max says my $40. warrantee won't be available
until March of 2014.
Customer service rating for OFFICE MAX is 1 on a 5 scale.One being the lowest.

Richard Eisman 6/12/13 5:08PM

I was a customer in the store when the customer was trying to return the file boxes on Feb. 13,2013. Yes she had a receipt, but the receipt did not match the items being returned. The manager on duty tried several times to return the items with the receipt provided, but was unable too. To make a long story short, the customer got very angry and cussed at the Mgr. trying to make the refund. Another mgr. stepped in to take over. The customer continued to yell and cuss at him and threw some small plastic boxes at him. Told him to give her receipt back and that she was going to report him to the home office. She left in a huff cussing as she went. It made me feel bad that your employees have to endure such treatment. I shop Office Max 319 all the time and will continue to shop there.

Anonymous 2/20/13 1:40PM

Office Max in Elizabeth City, NC has the WORST customer service I have ever encountered in my life.
I went to return some items within the 30 days of purchase. I had my receipt which clearly showed what I was returning (4 of the same thing, different colors).
Because they did not have the bar codes on two of the items I was told I could only return TWO of them. I was also told there would be a 15% restocking fee for 4 file boxes!
I tried to resolve the issue for 30 minutes to no avail. The bar codes were on the shelf where the merchandise was and the employees
could not seem to figure out how to do the return! IT WAS ON THE RECEIPT!
I WILL NEVER STEP FOOT IN ANOTHER OFFICE MAX STORE!

Anonymous 2/13/13 6:17PM

My husband and I had a problem with our computer's monitor, which we had purchased at Store #319 in April of 2011. The monitor was still under warranty, so we took it to customer service. Arthur Mitchell, Jr. "Mitch" did a service check on the monitor and brought it back to life. Needless to say, we were thrilled. Mr. Mitchell was courteous and very helpful. We will return to this store again for our future needs, because of Mr. Mitchell. He is a super employee!!!

Anonymous 2/1/13 9:38AM

I wish to commend Staci, Lynn and Pat who work in the impress department of Office Max in East Peoria, Illinois. These individuals provided excellent customer service and outstanding printing services for a project involving over twenty five churches and organizations. I imposed on them twice a week over a two month time frame, and not once received any negative vives or impatient overtones. These three young ladies are an example of how a team works together in harmony and unity. Office Max is should consider them and extraordinary asset to the business.

PCUFC 12/23/12 10:17PM

Mr. Boyga Adeseye at the OfficeMax on 14 mile road in Farmington Hills is an outstanding representative of your company! He models excellence and deep, personal concern for every contact. Singlehandedly, he prioritized the production of 200 copies of my 132 page book. This is the 5th printing and his work was nothing short of flawless. (The job requires many special things and each of the other printings contained errors in coalating or printing.) He cared about my concern and worked on it only when he could devote full concentration. His expertise and professionalism are extraordinary! Today I came into the store - nearly 6 months later - and needed a very small Boyga for only a small order. He gave me the same, friendly, professional service for even a small order. Boyga cares about customers, cares about each job, and truly works to maintain the best image for the company in the public's eye. How great to watch EXCELLENCE in motion!

Anonymous 12/19/12 4:26PM

I would like to praise Aaron at the Willow Grove, PA office max. He was very kind and patient as he waited on my several times the past few days. He should be commended for his tireless effort day in and day out.
Nancy from PA.

Anonymous 11/5/12 4:32PM

I would like to express my opinion about an employee in your Cottonwood Arizona store. Her name is Heather Littlejohn…I have spent 5 to 6 hours at a time in your copy center…copying texts…creating texts….for study groups…and use in Temples…and prayer groups…many different forms…for personal use…for others…and for fundraising…for the past few years…Needing help…frequently…as I have a brain injury…you can show me something but I may not remember it from one moment to the next…so I have that interaction with Heather, repeatedly…I am also in there hearing and watching her interaction with other customers…

What a GEM…What a TREASURE you have in Heather Littlejohn…for an employee…for a representative of your company…you could not have a brighter shining star…There can not be enough said for her ability to help….when you need help…She is never cranky….she smiles…she multi tasks…YAY…I’ll say that again…Heather can multitask…She is extremely patient…and generous in making you feel that no request…or blunder…is a problem…Those are reoccurring words you hear from Heather’s smiling face…all the time… “No problem.”….The thing is…you really feel that, with Heather.

Because I am bringing in texts that are considered sacred…I can’t leave them there…for others to do…and sometimes a Teacher has given me something that needs so be done right away…at the last minute…Heather is always understanding…and agreeable to at least try...I have had other employees bark at me…yes BARK at me…that they are too busy…I can understand no…but they throw their arms out showing me what they are in the middle of…They don’t have time to help me…I have heard them say this to other customers…too…in this same manner…they don’t even try....I am sure they are doing the best they can…and feel overwhelmed or under stress….but it comes out…AT…your customers…NEVER EVER…of all the times I have been in your Cottonwood Arizona store…have I heard Heather Littlejohn respond to any customer…or any request in this manner…

It is such a relief when I go through the doors and see Heather is there….I went in the other day…sending something via e-mail to be printed…Heather wasn’t there…they printed my request…even though how I had e-mailed it….my ineptness…my not understanding the proper way of sending for the best printing…Heather would have stopped…and waited…and told me the problem…this other employee printed them all out…They were pitiful images…Hello…who wants that…certainly not me…so in trying to shrink them…me thinking that might give better clarity…your employee didn’t size them to capture all of the image…so here again…handed prints to pay for that are worthless to me…Then I have an idea and…I say…oh would it be better to send them in large format…Your employee…hired to help others…gets a dawning look on their face… “Oh yeah that would always be better.” Again…I am sure they are doing the best they can…

I learned something, though…I am calling first…to see if Heather Littlejohn is working…before I do any business in your copy center…Heather Littlejohn needs a raise and some recognition from your head office…of course that is my opinion…but that is an opinion of someone who needs help when they go into your store…Which means…they need help from someone who KNOWS what they are doing…That would be Heather Littlejohn…she knows what she is doing…that what makes you want to do business in your establishment…Heather Littlejohn leaves you satisfied with the results…of your…or her efforts…and that is a smiling satisfied customer…

Sincerely,
Judy Jones Dalton

Anonymous 10/14/12 1:54PM

I odered ink from Office max on 8/28/12 and never got my delivery with their free shipping offer. Its now 9/14/12 and still no refund for ink. Their customer service is horrendous. Apparently when you email them or call them about not receiving anything they aren't submitting any claims until you get your bank involved in the dispute. They keep saying its going to be one more day-one more day-one more day to find out from the carrier on what happened to my order. What a great scheme to charge me for something they never delivered. The bbb should check them out.

Randy 9/14/12 12:44PM

How do I obtain the $5.00 coupon when you spend over $25.00? I am unable to reach the area to ask for the coupon.
I have several receipts that should have the $5.00 coupons sent to me. As I have not been able to contact the correct area at OfficeMax these have been applied to my account. If you check my account, you will see there are no coupons listed as being sent to me.
Thank you for your help.

sunshine44 9/13/12 10:14AM