Target

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I will never step foot into another Target store after how I was treated today! You have NO customer service skills! Youjus tanother lost a loyal customer for $30

HATETARGET 9/2/10 6:13PM

Customer service is not a thing Target understands or cares about. I bought a tv from the Green Bay west store and had problems with it after 30 days. Yet the store was unwilling to help me and the manufacturer was absolutely worthless on honoring their warranty. I had purchased a service warranty, too but both were ignored. Even after trying to return the item to the store and contacting Corperate offices on several occasions. I finaly went to consumer pretection and after four months received a full refund. So if Target wrongs you do not give up{ get tough.} If it is not too late save yourself a lot of headaches and SAY NO TO TARGET. They suck and it is not just their employees it is corperate policy to be rude and unco-operative with customers.

DOGGED OUT AT TARGET 8/29/10 7:42PM

Just try to find their customer service department on their web site. Not worth my time.

Thanks, Target, for making yourselves inaccessible.

No more business from me.

soolee 8/25/10 12:10PM

I went on Christmas eve (2009) to buy some last minute items on my list; one of them being a $80 gift card. I hastily went home and the next day could not find my $80 gift card. I called on the 26th since they didn't work Christmas day. I kept getting "India" with a canned response as to how to resolve the problem. He looked up the card # and said that it was used an hour later that same night and there was about $18 left and did I want the card sent to me? I told him I wanted my $80 not $18 dollars back. He couldn't help me and sent me to someone who actually worked in the U.S. She was very nice and started an investigation on it. They said they would called back with in 24hours, nothing happened. No on called back. I finally went back to the store and found the video of what happened. I grabbed all of my things but the card and the next guy used it for his return. I know that it was my fault for leaving the card, but I think they could have gone a little bit further and found the guy behind me based on his activity and charged the guy behind me the amount he used on my card and give me back my money.The service was bad and they made me feel like an unimportant person so I won't buy anything at Target now.

Disappointment 8/22/10 11:59PM

I am disappointed by the customer service provided at the College Point, NY store. I purchased a vacuum cleaner on sale which had a tiny clearance sticker on it that I did not notice. When I opened the box, a piece on the vacuum was broken and could not be used without the piece. When I returned the item I was given a Target credit since they did not have a new vacuum to give me. They refused to give me a rain check for the sale price because it had a clearance sticker and I could only exchange it for another clearance "code word for broken" item. The staff was very rude including the front end and store manager. I will certainly take my business to other stores and don't recommend Target to anyone!

Joyce 8/21/10 3:01PM

I will never use Target again after the way I was treated today / I shall also inform others of your lack of need for customers.

Anonymous 8/20/10 12:12PM

Last month I was in my local Albuquerque Target looking for baby shower gifts. I found a hook with approximatley 8 rattles with a CLEARANCE sign hanging on the hook. However there was no clearnace stickers on the any of the rattles. So I proceded to the Price Check Scanner...item was not in the computer system. So I found a VERY helpful employee. This young lady did several different checks on the computer system and still could not find the rattle in the system...anywhere! She called a department manager. This gentleman, went above and beyond. He also could not find the rattle in the system and thought it must be a single item online return. However I took him to the aisle and showed him the hook. Next he & I went to guset services and tryied to call corporation for a price check. After 20 minutes the manager simply price matched to a similar product and rang me up personally!!! When I got home I reviewed the reciept and found that I was never charged for the rattle. So I returned to the store to pay for the rattle. I found the same manager and showed him the reciept. He could not believe that I had returned. He thanked me for my honesty, made a note in the computer and simply sent me on my way....without payment.

Locally both of my Traget stores have increased thier customer service. Employees on the floors, who are stocking items...look up and ask if I need assistance and are always with a smile willing to help locate items.

I am shopping more & more at my local Targets!

Anonymous 8/13/10 10:44AM

i reciently bought a car stereo from a target store by my house and when i got the package home and opened it i found the wrong stereo in the box!!! Not only was it the wrong stereo but it was broken!!! I went back imediatley to return the item and was insulted by the store manager and security gaurd when they stated the item can't be returned and i would not be reimburesed the 130 dollars i had spent. I was furiuos I was given a customer service number and pushed out of the store. After talking to customer service and being further insulted when they hung up on me and put me on hold for 1 hr!!! Then they said they would call me back after they reviewed my case. 2 days went by with no returned call. When i called them back i was told nothing could be done for me because they reviewed all the in store tapes and the item was never tampered with in there store!!!! I work very hard for my money and will not ever spend another dollar with target!!! they treated me like a criminal and 4 days latter the issue is still not resolved!! I have made 4 returns to the store and will continue to until they make this right.

Mark 8/12/10 6:59PM

I had an awful time trying to return a three piece wraaped canvas art set that was purchased online. On wednesday, I tried to return the pieces to the Highland Park target(on Park WEst Ave.) the manager there was very helpful, but after using the very difficult to use compter inorder to print out the online receipt, the computer said that the last purchase we made was in March, when we had made a signicant purchase in July. Anyway, I couldn't get the receipt since the computer had norecord of the transaction. Trying to find the cusip online proved fruitless after a searching for 45 minutes as the blue poppoes are no longer available, just the red ones and the cusip didn't match. Then today (Thursday) we tried to return the art again, but had printed out the purchase order confirmation off my email account, since taget.com had no record. When I brought this in there was no cusip listed on the purchase order summary so the return desk personnel could not return the item. She called over your manager, Rudy, who said he couldn't and wouldn't help, but that I should call the 800 number. He was very rude!! So, I called the 800 number and had my daught take down the numbers for me as I was driving, and the customer support provided only the receipt number and the VCD number - evidently NOT the number I needed to return the art - so now my third trip to target to return this item was not succesful eve though I had the purchase order, the receipt number,and athe VCD number and that still wasn't enough. SO the very helpful, Rita, a the desk offered me the use of your telephone to call and get the cusip which should have been provided on the first call, and after a bit of a wait I got the number. Rita tried the number with my credit card and it STILl did not allow me to return this item!! So, I called customer service for the third time to recheck the number -which I had right, and Rita took the phone to try and expedite the process and they told her there were system problems and I should come back tomorrow!! This is after spending about two hours of my life trying to return an item that should have had an easily accessed online receipt, that had a purchase order, receipt id, VCD, and cusip number. So I then called back again and asked to speak to a supervisor, when I was put on hold for over 15 minutes while Rita called and asked for customer service on the other line and when she asked for a supervisor was also put on hold for ove 10 minutes, maybe 20, when Odarie informed me that I should that I had only been on hold for 4 minutes which Rita could tell you was a total lie, and that the supervisor was busy and we should call back tomorrow!!! I have now spent over three hours on this issue tha tshould have been a non-issue. Rita finally spoke to someone who allowed her to process the transaction -- something that should have occured Wednesday at the Highland Park store or certainly this morning at the GLenview store. I have used over three hours of my life on this and would like compensation for it. I have been a regular Target customer and was flabbergasted at how incompetent this issue was handled eveidently because you all have a computer glitch. that's fine, but if someone has all the documentation you should return the item!!!

Very disappointed in Target!!!!!

Anonymous 7/29/10 4:14PM

I looked all over the north side of the Rancho San Diego store for a product, then I went to the checkout counters looking for help. The "front-end manager," a young woman I'll call "J," seemed enthralled with a device in her hands. But she did glance up at me long enough to tell me to look in the north end of the store. I asked her to narrow it down.

She gave me a longer look, then said, "Do you want to know what aisle it's on?" I said YES. She hit buttons on her machine for a while, then looked up. She then asked the same question again, and I gave the same answer. After a while she called up someone on her device and then told me to go to aisle A 25.

It wasn't there, nor was it in the aisles on either side. I went back and told her it wasn't in the aisle she'd directed me to. She said it was in that area, but I told her I needed more specific instructions. She said, "Do you want me to go there and help you find it?" I said YES. Then she asked me the same question again, as if it were a strange or burdensome request.

She finally called up again and then took me to an aisle 10 lanes away from the first place she'd sent me. I asked if my request for help was unusual, but she didn't answer.

I wanted to ask the manager, another woman named "J", if this is what I should expect from Target from now on, but she was too busy to talk to me.

publicgood 7/28/10 7:29PM