Home Depot

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On sunday morning 29 of August we had some paint mix up from a old paint can lid. The two ladys match the paint perfict. When the paint dryed it match with the paint that was on the walls. they took about a hour too get the match perfict. Federal Way store is alwas great with there infomation.Thank You all.

bubba53 8/31/10 1:36PM

We recently purchased a home in VA Beach and needed appliances and a host of other items totally well over $5,000. We visited several other stores but came back to Home Depot because of the excellent service and attentiveness of the staff at both the Nimmo store and particularly the Elson Avenue store. We found the staff and management of the Elson Avenue store to be exceptionally service oriented and attentive/responsive to our needs. So our $5K+ was spent at Home Depot rather than one of your competitors. The staff was friendly and very knowledgeable. The manager Mr. Abbey and asst. manager Carmine helped us solve several complicated problems that were not of the store's making. They both went above and beyond to assist us and make it a pleasant and professional experience. It is the best service we have ever received in any store of any kind in the home goods/services category. The follow-up was exceptional when one of your vendors shipped us an incomplete order. The store jumped in and corrected the problem without hesitation. We are relocating full-time to VA Beach and will become regular and faithful customers of Home Depot due to the diligence and attentiveness of the staff and managedment at the Elson Avenue store. They are the BEST we have ever encountered anywhere.

Anonymous 8/26/10 6:06AM

My husband and I visited Home Depot in Massena NY on Aug.24, 2010. We asked for some assistance to help use with a couple of heavy items from the young man at the door and he said he would call someone to help us, well needless to say no one came and about 6 employees walked right by us and never asked if they could help until finally a young man by the name of Brek M. came by ans asked if he could help us, we were about to say to heck with it and go elsewhere to purchase what we needed. Brek went out of his way to help us get the items to our car and even helped move things around so everything would fit. He was very polite and is really an asset to your store. Another person who was very friendly and polite was a lady by the name of Julie at the check out. In fact we have shopped at Home Depot many times in the past and she is the only one that has ever asked if we would like to open up a charge card, Julie went out of her way to help us with the application, and at the same time always smiling and making us feel like she really cared about the customer, she is an asset to your company as well. Would you please take a moment and give Julie and Brek a pat on the back and say "Job well done". Thank you Vicky Peo

Anonymous 8/25/10 8:04PM

I recently purchased an ac/heat window unit in Vicksburg. It took a lot of time and effort on the part of Michael Switzer, Paul Robinson, Charles Thornton and Johnny Martenez to make this purchase happen. All four of these gentlemen went way above great service and are to be commended for a super job done.

Anonymous 8/24/10 10:38AM

I sent a letter to ther home office about an order I placed and that it took 6 weeks and was called told it was in and they came with 1/2 the order when I asked why I could not get and answer I called to the store and they hung up on me I will never use home depot and I tell ever one I know to stay away. Las Vegas Nv Tropical store

Lvtrek 8/22/10 11:24AM

Hello, The Home Depot in Longview, Tx has the worst service that I have ever dealt with. You almost have to trip one of the employees to get any service. I visited the store today to purchase a water heater. The only guy that did stop didnt know anything about water heaters, so he said he would get the help I needed. The same guy does show back up but couldnt tell me if they are glass lined. I think it would be nice to send a under cover employee to the store and see it for your self, Then go next door and see how the Lowes employees rate. You will be surprised. You lost a $400 dollar sell. And it is not just today, Its like that everytime I go there. To day is the last. Thank you.
Don McClendon.

Anonymous 8/20/10 10:57AM

I remodel houses, 4 in the works now, spending up to $60k on each. I spent 1 hr. 20 minutes in Home Depot in Brandon, Ms this morning 8/1 trying to purchase 2 ranges that I had the model # Home Depot ad for them. I buy 90% at a farther distance from me Lowes and probably now closer to 100%.

Anonymous 8/1/10 9:42AM

Iam a customer for HOME DEPOT fot 10yrs,have renovated my house & bought allmost everything from there for the house.Last evening whent i went home,found out I have order stones for my outside patio from HOME DEPOT that was suppose to come on tuesday,07/27,someone called told us they are coming on thursday,on thursday they called us & told us it will take more than a week,while I called them last night,this horrible person named mike ( manager of Somerville,mass branch office)was so rude,he told me he did not promise us anything, you can take your business somewhere else,he does not care what we do. I already paid for those stones,almost $2000:00,mad as hell.my contractor waiting for the stone to finish the job.I can't figure it out how this person can have a job at anyplace when they have a attitude like this.Always we go back to HOME DEPOT because the person we deal with is a good person,treat us well,but when we have to deal with person like MIKE,in SOMEVILLE,MASS.,who need some serious customer service training,not even sure that will help HIM.
ST
07/30/10

Anonymous 7/30/10 9:09AM

Dear Person

My wife and I attempted to purchase 104 yds of carpet from your store on Georgia St. in Amarillo Texas on July 12, 2010. We were told that a person will contact us in 1 to 2 business days. Five days later I called the store to see when the carpet measuring person would be here. I had paid up front for this service.

On July 20 your carpet estimator measured our home and told me that he would report the estimate to Home Depot. On July 23 I stopped by the store and spoke to an associate in flooring. He could not tell me what the status was of my order and sent me to your special order desk. They in turn could not tell me where my order was.

On July 26 I called the store to find out what was going on with our order. I talked to someone named Rudy who said he would get back that day. He did not. The next day I tried to reach Rudy and got no response. My wife then called the store manager to inqurire what was going on. Finally we got a call form your associate Angie who written up the order originally. She said she would get back to me with a quote which she did.

I told Angie I had to transfer funds to my checking account because the estimate came in higher than we expected. I then in a subsiquent call asked how much did Home Depot needed down. Her response wa that they needed the toatal amount. I replied that was unacceptable. I told her that nobody who understands business pays the complete price for a contracted job. Standard procedures call for half up front and pertentages for the remainder of the work. Your associate could not answer my protest. We exchanged words and I called the store manager. I do not remember his name, he said he was new. He was very uncooparative. He engaged me and tried to tell me I was emotional and he did not care about my business.

OK, I do not care about Home Depot.

Hope you read this and perhaps look into how Home Depot does business in Amarillo.

A former customer,

Raymond Layland
(806)205-2059

RLand 7/29/10 6:47PM

Purchased a $195.00 lawnmower on June 13th, 2010. Used once without problems. Attempted to use the unit a second time, one week later when it died out. Added gasoline to no avail. Returned unit to store, they sent it out to repair and came back with an estimate of $273.00 to repair a $195.00 unit. Less than 1 month later, they still have the unit and offered to "give" me 1/2 the purchased credit towards another unit. That is not a solution! Home Depot is a rip off company and I will never do business with them again. I urge others to be wary when dealing with them. They do not honor their own policies.

Dr. Been Had 7/13/10 9:15AM