Electrolux customer service

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Customer Service

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Phone: 877-435-3287

  • How to reach a live person:
    • Keep pressing 0 and ignore all messaging. Took me pressing 0 about 10 times before actually being transferred to a person.
  • Hours of Operation:
    • Service is only available Mon-Fri. If you know the exact hours, please update this department.
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  • Description:
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User Reviews

28
Mar

Posted by mtorres


on 3/28/24 at 12:52PM

i placed an order today is supposed to be my delivery, and no one has called. Been trying for 3 days to get a hold of live person. and nothing. I will never order from Electolux family store again. i will make sure that no one at my work and my husband's work orders from this store again.

29
Oct

Posted by Ruthie


on 10/29/18 at 12:41PM

I'm pissed had this Electrolux oven for a few years now the first one I got the front burner would blowout almost catching you on fire they replaced it and now I'm having the same issue with this one . The customer service guy named Jared told me I would have to pay almost $200 for that one piece and then pay for the labor and can you imagine what the labor would be to take a loose a hold oven know thank you . So I told the guy if this happen before with a new oven and now it's happening again then there's something faulty with these ovens . If anything happens to one of my family members they want here the last of me . This is clearly a malfunction in these ovens and Electrolux is not going to do anything about it until someone gets hurt . I will not ever purchase another Electrolux appliance .

18
Jan

Posted by Anonymous


on 1/18/18 at 11:28AM

Called in on. This was the help number printed in the refrigerator back in 2003, and it still works. Waited on hold about 7 minutes before a rep answered.

The refrig has some issue with the freezer fan- it has trouble starting. The fan starts and stops about 5 or 10 times, before running its normal cycle. Temp is still OK.

We had a local appliance tech replace the fan motor for $191 (P&L) but there is still a problem with poor starting.

When this rep AMANDA answered today, she was unaware of similar issues; just said it might mean additional components are failing and a tech would need to see the machine to really diagnose it.

04
Mar

Posted by Kathy


on 3/4/17 at 7:25AM

I have Electrolux 2 in 1 cyclonic sweeper that turns on and off and does not vacuum. - have charged and cleaned unit so no obstructions . What now?

04
Jan

Posted by Anonymous


on 1/4/17 at 12:57PM

January,2016
My 4 year old refrigerator needs a new ice maker and digital panel costing $300 plus installation costs on top of the $100 diagnostic fee I already paid. I called customer service and after an hour of haggling was told I could receive a 50 percent discount on the parts. I had to order them myself and have them shipped to my home. The authorized dealer in my town would not honor any warranty on the parts or the labor to install them if I ordered the parts myself. I called customer service and after another hour of haggling I was told that it was not their problem and the offer expired in 30 days. I realized that in order to get me off the phone, the customer service supervisor offered me a discount that was worthless or could actually cost me more in the future if I ordered the replacement parts and they were defective. .

View all 73 Electrolux customer service reviews »
Customer Service Ratings

Based on 124 votes.

2.8

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