iPhone

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I was stuck and in ten minutes, Chris had me up and running. No one put me on hold, didn't have to keep pushing #. Nothing could be better. Thanks for great service.

Anonymous 5/12/13 9:10AM

Your help page is worthless. I typed a question into the box and got another box. Retyped the question, and got another box. Retyped the question and got another box. My guess is this will take me to another box.

Rick 10/8/12 12:17PM

I got a macbook in September and they said i had to pay for phone service or Apple care. I said I dont need to talk to someone I need my computer fixed, the mouse is broken and technical support over the phone wont fix the mouse. We had an argument over the phone which finally ended in him making an appointment at an apple store to take my computer with no charge, because Im still under ONE YEAR WARRANTY. Thanks for the phone number!

pixied0rk 1/22/12 8:55AM

I Just returned my I Phone for another Blackberry after hours on the phone trying to synch to our Outlook Exchange server. When I contacted "Chris" at tech support I was simpy told this was not APples problem! No help, guidance or any type of support. Only when I said I was returning the phone did he attempt to help.
As it turns out it was probably a Server problem, but only with the I Phone. My BB set up in just a few minutes with no assitance. Verizon eventually identified that the I Phone was not compatible with some versions of Out Look Exchange.
Why Doesn't Apple publish this? Seems like an irresponsible approach to doing busienss when the sales people told me "No Probelm" when I specifically asked them if this phone would work with Out Look Exchange.
Thsi was a terrible experience!!! Especially when I was looking forward to using this phone! FYI - The Verizon People were fabulous! Apple should take notice!

Anonymous 1/6/12 7:06AM

I bought an iPod Touch 4G 64GB last June. After upgrading to the new iOS 5, most of my pictures, apps and music is gone. Every time I try and recover my backup the system crashes. I tried to call their technical support to restolve the problem but I was told that I had to pay $29 to solve the problem that they created.
This is a disgrace and I'm never buying an Apple product again.

G96 10/26/11 9:32AM

Phone support? What a joke, $600.00 IPHONE 4
and they want to charge me for phone support!! I will never buy buy another apple product again. The guy on the phone knew what to do to fix my phone but wouldn't tell me unless i paid either 29 or $69. My phone is only 6 months old! He said free phone support is only available for 90 days!!! Why not for the length of the warrany?

EWF 5/4/11 9:55AM

The 800...number listed, is that only from the US? I tried to ring, using 0800..but number not in use. I am absolutely disgusted, after paying a lot of money for my iPhone from Tesco, that as a pay monthly customer I am forced to pay 20p per call. I asked the reason for this and was told that people were abusing the original free service.
When I first got my iPhone, I had huge problems, no Internet, sometimes no signal and no service! I had to make many calls, lots and lots of 20p...it all adds up & through no fault of my own...I felt like handing the phone back, or throwing it in the nearest river! Randomly, it just started working properly!? Now I need to call and give them my PAC no. Am I wrong to get so wound up over 20p? No, I don't think so..it's the principle here that's at stake!

Tinks 10/23/10 3:45AM

This sucks. Tech support ought to free, i.e., rolled into the cost of manuf. sales & distrib of a product (and is free everywhere else I know of).

Anonymous 6/19/10 2:06PM

I bought my phone end of April 2010 at the Apple center in Gurney Plaza, Penang Malaysia and the phone was completely not functioning less than one week when I went to Singapore at 27/04/10. I went to Apple centre at ION Singapore, I was told that they can not help me, I need to go to service center at Summerset Singapore. I managed to go to service center at Summerset Singapore but sad to said after all the trouble I was told that my warranty is only limited to Malaysia and I have to go back to Malaysia for service.
When I returned to Malaysia from Singapore, I sent my iphone back to Apple center in Gurney Plaza on the 03/05/2010 and until now there is nobody know what's wrong with my phone.
I feel that I have the right to ask for one to one replacement. I do not want back the repair one which I bought less that one week old. Other wise I should get the refund for my money.

Anonymous 5/12/10 8:56PM

I had spent a lot of time and energy trying to get to support via the apple site with no luck. The number here actually worked the first time and without repeatedly pushing #.

myself 2/26/10 8:47PM