TiVo

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I agree. I bought my Tivo series2 dvr in Dec of 2009. After the July switch from analog to digital cable, I cannot record 2 shows at a time and cannot watch another channel while recording. Also the channels don't always change properly so the wrong shows are being recorded. I called Tivo today and was informed that my Tivo is obsolete because of the change from analog to digital cable. Interesting since Tivo assisted me in the channel list change from "cbl" to "box" but didn't inform me of the fact that it would be obsolete. They use the phrase "Unfortunately there is nothing we can do but you could always upgrade to the Tivo Premier." Really? Will I be reimbursed anything? NOPE! I am reporting them to the BBB and we need a class-action lawsuit against Tivo!

Zombiegirl 9/2/10 2:06PM

Tivo is sell cable equipment that is not digital ready. After contacting them they do nothing about it. I bought my tivo series2 at the end April of 2009 and no where did it say it wasn't digital ready. This is passed the mandatory deadline that all tv's, cable boxes, etc being sold be digital ready or properly labeled. I purchased the lifetime service agreement and they refuse to give me a digital compliant receiver or transfer my lifetime agreement to a new tivo that i would purchase. I am look for a class action lawsuit on this matter and I have also filed a complaint to my District Attorney's office. Do not buy any Tivo's they do not back up what they sale!

Jason 1/3/10 9:53AM

Terrible customer service!!!! I was double-billed for a year of service and Tivo refuses to give me a refund. I paid for a year of service in advance in order to recieve a lower price and Tivo continued to also charge my credit card the monthly fee. When I discovered the double billing and called them I was refused a refund. This is a very unethical company. They won't give out phone numbers or names of supervisors who are authorized to handle complaints. I am going through my states Attornee Generals Office to try and get this resolved.

Anonymous 10/15/09 9:44AM

Terrible return policy. I've had my Tivo for 4 months. My Tivo has gone out on a regular basis. I get a grey screen with a message "Searching for Signal". Usually I have to reset the system (which is a very slow process) the picture usually comes back after that. Well yesterday it didn't. I called Customer Service they said that it was a software problem they were trying to fix but they did not know when the issue would be resolved. My only option is to send it back losing all my saved programs. If that is not enough I have to buy a new Tivo unit then send mine back for a refund or Send my Unit in first and wait for Tivo to send me a new unit.

Shame on you TIVO 5/21/09 6:51AM

I have a problem with cable cards and television guide. All the channel conicide but Cox Communication Movie tier doesn't match. There is about three hours difference in the two guides. I find it impossible to contact Tivo by email. Why

Hopeful 5/20/09 12:20PM

My security camera use to show on channel 117 before I connected the Tivo.now with tivo my TV don't go pass channel 113
and the 117 is the designed channel for the camera. can someone help me with this problem
I would real appreciate.
Thank you

E 1/15/09 3:20PM

Tivo is TERRIBLE. Their Billing practices are as unethical as AOL's was. They will eventually have a class action law suit brought against them just like aol.

Anonymous 9/5/08 8:37AM