Motorola

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The 1st time I called I was told I had to plug in the modem to test signal strength to see if the fault lay with Motorola or Comcast. Since I wasn't at the same location as the modem, I had to call back. Later, a Comcast technician tested the modem onsite (my home) and declared it dead. He told me that the SBG6580 model is notoriously problematic (this was later confirmed when Motorola's phone tree mentioned the specific modem model). He then warned me that in calling Motorola customer service, I shouldn't be surprised if they put me on hold for hours and/or "accidentally" hang up on me 5+ times if I tell them I want to get a warranty replacement. Luckily, my worst fears weren't realized. I think what took the fight out of the Motorola rep is that I had my internet provider's technician already test the modem, and really, who'd be more qualified to do so and determine its functionality?

Anonymous 3/12/13 3:24PM

3:35 PST; I just called called cell phone support and the automated system said,"We are closed, thanks for calling. Good-by" According to this very site, Customer service hours are until 6 p.m. Saturday. Another 1/2 hr to go guys!!!

MJO 2/2/13 4:38PM

The first person hung up on me and the second put me on hold for at leaast 10 minutes but both told me Icalled the wrong place but online it told me to call this number. Poor service.Very poor customer service.

auntmary0623@gmail.com 10/1/12 1:50PM

I am trying to get a replacement for a Droid Command One blue tooth headset under warranty. It takes forever to get through the prompts and at no point is there an option for contacting a live person. I finally made it, and they hassled me about the warranty! After a quick, I am very disappointed in Motorola's service, they changed their tune a bit. They did not have an exact replacement and told me to wait a week and call back to see if one was in! After being on the phone for over 20 mins., I told them that was an unacceptable solution. After a little more nonsense, they offered 2 options of similar headsets.

Overall, it was a frustrating and very cumbersome process. Motorola should be ashamed. They need to commit to a decent policy (it was a top line headset) and then have their people make appropriate decisions. 3 out of 10 Motorola - Stink-o!

Bob

Bob 6/1/12 12:02PM

Called in reference to a discrepancy between CD & written installation materials of a Wireless Cable Modem.
After 37 minutes of being "on hold"... listening to static-filled guitar music... I gave up !!

Ryah 5/9/12 11:31AM

reps had no clue what they are doing and when they can't find the answer to a particular problem they hang up on the customer! I have called 2 times and both reps had no idea what to do and so they just ended the call without so much as a thank you or good bye. This is insulting and rude, and makes me sure I will never purchase anything with the motorola name on it again. When your customers have problems, it is not any help to have a rep yell, be rude, or hang up like I have experienced. I found out today that the motorola Q windows phone that I recently purchased is not only flawed, but motorola discontinued them and instead of taking the rest off the retail market, they sold the remaining to misinformed customers like me. I do not take lightly to being ripped off, then being treated so rudely by your staff!

RD Bailey 2/1/12 1:51PM

Thanks for the tel #. The promts were a bit lengthy and I did not give my cell # until the guy explained that it would be used to call me back if neccessary (later I discovered that the cell # became my account#.) He spoke an unaccented english, and after a 2 min hold (to check on stock) he returned to let me know that the warranty bluetooth ear bud part will arive to me in 4-6 bus days. I can't complain about the service - it wasn't great but it wasn't bad either - I'd call it satisfactory.

The Mikester 1/26/12 11:08AM

Unbelievable!!! Apparently Motorola outsources their Customer Service Dept. to non-english speaking people from Bangladesh. Very difficult to understand and they like to talk over you when you try to ask a question. The Motorokr S9 Bluetooth headphones suck and Motorola Customer Service is even worse!

Anonymous 1/16/12 9:52AM

i have been calling about a tablet i order 11/28/2011 and chose 2 day processing. I called because a week had almost gone by, and ws hung up on 2 x's. I was told a bunch of information that made no since because 2 days means 2 days. It was also a long wait time just to get someone on the phone. Poor customer service

trusluv 12/6/11 8:38AM

My name is Lawrence Brooks. I was a proud owner of a Motorola Xoom tablet, up until this past week. When we purchased the Xoom, receiving a 4g upgrade seemed like a pretty good deal. The capabilities it possessed versus the iPad seemed very competitive. First and foremost, the availability of simple accessories is simply awful. Why is it I would have to purchase a simple car charger online as opposed to just walking in a local Verizon or radio shack ? Eventhough this product is being sold in my area, am I wrong to expect simple accessories to utilize YOUR product. In addition, customer service in relation to the upgrade has been terrible. I received an email stating the work was done and it was en route. Then after speaking with 3 different people over a period of hours, all they could tell me was that the work was done, but there was a problem with the shipping. Why is there such an awful breakdown in communication like this? As of today, I have not heard anything from anyone in relation to my Xoom . Why should I continue to support you guys. No accessories other than what it came with, and poor customer service. I wonder would Apple treat its customers this way ? I hope you guys won't destroy my product because I've called you out. You've already got my money, why would you care at this point ?

Anonymous 10/9/11 3:36PM