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Memorex

www.memorex.com
Find contact information for Memorex customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest Memorex customer service news.

Customer Service

Phone:
800-919-3647

How to reach a live person:
Press 3 for each menu option

Hours of Operation:
Mon-Fri: 9am - 6pm PST

Email:
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Customer service link:

Description:
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  User Comments  
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From what I have learned from the "support" person I spoke with, the unit I have is not fixable. It is an under cabinet color t.v./CD player/ Am/Fm radio only 3 years old. It sticks on one channel and will not change. It was not a cheap unit in dollars, but I wouldn't give you 5 cents for it if it can't be fixed. I definitely never buy a Memorex product again, and from the looks of other comments, many others out there won't either. The technical support is not only bad, it is non-existent!

Letrlovr 7/29/10 1:35PM

this company and website are horrible. no where to contact the company by email and when I tried the support link it takes me to a page where I can by more of this junk. they obviously know their stuff is junk and don't want to hear about it. I'll never buy anything memeorex again and will make sure everyone I talk to knows how bad they are.

Anonymous 4/16/10 6:32AM

Do NOT buy their CD's and DVD's. They simply are unreliable. Worst ever. Made the mistake of buying two 100-pk spindles of their 16x DVD-R's. There was a 20-30% fail rate when burning at 16x. Fail = excessive skipping throughout the disc, not playing, or excessive lagging.

Finally, I realized I should have read reviews.

Most reliable brands:
Taiyo Yuden
Maxell
TDK
Verbatim
Sony (although overpriced)

I use Maxell, TDK and Verbatim and get none of the issues anymore I had with Memorex.


Anonymous 4/12/10 3:27PM

Memorex makes terrible products that do not work right from the start. Cheap crap from Taiwan or China or wherever. I bought my DVD player MVD 2042. Total junk. Go read the reviews on the TARGET web site.

Memorex - never again!!!!

ref # 415243

Talked to Pablo on 4/2/2009

Johnny the Cee 3/30/10 3:38PM

I did not receive any response from memorex about a faulty MVBD2511 it will not play BD's

bobobobob 3/13/10 5:32PM

All of you are right on. I purchased a spindle of DVD+R at Best Buy and most of them so far have been bad. I do VHS to DVD transfers for people and I have gotten complaints of the DVD hanging up. Tested myself and they ones brought back will not play all the way through. Bad for my business. First time I have used Memorex because they were on sale at a great price. I normally use Sony or Maxcell. Cost me more in the long run. Extra work, wear and tear on my equipment. Stay away from Memorex.

Anonymous 2/15/10 1:05PM

This is the worst company I have ever bought a product from. I bought a DVD player from them in May, it broke a couple weeks later, and after talking to technical support 20+ times, paying to mail the broken DVD player to them, then waiting two months, I received yet ANOTHER broken DVD player from them! They are now trying to send me another one, which I am refusing and I am now demanding my money back. DON'T BUY THEIR PRODUCTS!!!!

Anonymous 10/30/09 10:42AM

I called last night, Oct. 14, '09 at around 7 -8 p.m CT for assistance with my DVD player. I got a smart aleck instead.

Anonymous 10/14/09 3:13PM

I bought a 5 pack of CD-RWs and all 5 of them went bad, meaning that they are supposed to be re-writable and 2 out of 4 worked, but only for 3 uses. So I contacted customer service and they sent me 5 more, the same thing happened, they become unusable. I just want my money back. I will not buy memorex again,

Anonymous 7/7/09 9:42AM

I'm writing in reguards to an unpleasant experience. On 8/31/08 I purchased two mvdp 1085 players @94.99 each as a xmas gifts. I was not informed of a 90 day manufactor warranty. If a product does not work at all a company does nothing to satisfy a customer. A portable dvd player is not used regularly and 90 days is limited. I spoke with a Rafael Alba ref# 520344 who was pleasant yet still no help. I can understand if the merchandise was beat up, missing access. or had no proof of purchase. I have offered to fax the proof & was willing to purchase/upgrade for one that works & can't understand the unwillingness with no exceptions is disappointing. I will no longer shop memorex for the fear of a product that doesn't work. I will also be sharing my experience with all friends & family. Nancy Heard

Anonymous 6/4/09 12:06PM


View all 15 user comments for Memorex >>
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  User Rating  
Based on 274 votes
2.9
Customer service rating:
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