Magic Jack

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I Notice On My Credit Card Bill That I Was Billed 32.29 For Magic Jack. I Did Not Authorize This And Did Not Know That It Was Automatic.

I Had No Intention Of Renewing My Magic Jack Since I Now Have Free Long Distance Calling On My House Phone.

If This Is Not Refundable, Please Send Me A Refund. If Not, Please Discontinue My Magic Jack At The End Of The Billing Period.

Anonymous 5/25/13 2:16PM

If you buy into this bull you will be just as stupid as me!



BAN MAGIC JACK!



You are now chatting with 'Jamie'



Your Issue ID for this chat is



Jamie: Hello, how may I help you?



JAson: Hi, can you tell me the status of my account?



JAson: many many many many months ago my account was put into review after trying to purchase long distance credits



JAson: I want to know if my account is still under review?



Jamie: Sure.



Jamie: Is this your magicJack phone number



JAson: es



JAson: yes



Jamie: Thank you.



Jamie: Please wait while I check that for you



JAson: waiting already...........



JAson: thnx



Jamie: Hello, how may I help you?



JAson: are you serious?



Jamie: I mean, one moment.


.



JAson: under reveiw now for how many months?



JAson: now maybe 4 or 5 months



JAson: so really, whats going on



JAson: ?



Jamie: I will be sending another report to resolve this issue. Would that be fine?



JAson: that is what the last agent said 2 months ago



JAson: and now still nothing



Jamie: I do not have the exact details about this matter.



JAson: If I don't get a real answer here, I'm going to call my crdit card company and get my money back for every magicjack I have purchased



JAson: I'm also going to plaster this conversation all over the internet and keep on calling until I get an answer



JAson: I'm tired of getting cheated by this company



Jamie: I fully understand you Jason but as I have said, I do not have the exact details on this matter.



JAson: right now as it stands the company magicjack is not forfilling it's oblilgations to me



JAson: so who has the details of this matter if you don't?



Jamie: You will be emailed by someone who is accountable on this issue. So please do wait for the email as I will be sending this issue again.



JAson: this is something you are not understanding....



JAson: I'm not waiting any more!



JAson: I'm not stupid as you may think



JAson: I was told all this MONTHS AGO and still nothing



JAson: what makes you think now that you say this it's actually going to happen



JAson: ???



JAson: I want to speak to upper management



JAson: I have been waiting since Jan 24th 2013



JAson: for my account to be released



JAson: now is 4 months later



JAson: this is unacceptable



Jamie: One moment please...



Jamie: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.



Please wait while I transfer the chat to the best suited site operator.



You are now chatting with 'Blake'



Your Issue ID for this chat is



Blake: Welcome to the higher level of support.This is BLAKE, and I will be assisting you on your concern today.

Please give me a few moments to read your previous conversation and be able to give you further assistance about it. Thank you.



JAson: please review the chat



JAson: thanks



Blake: Thanks for waiting



JAson: ...



Blake: You are trying to purchase an IPp or International minutes, right ?



Blake: PLEase correct me if I'm wrong



JAson: yes, that is correct... I was trying 4 months ago



Blake: . As I have checked it here on our end the previous operator already did past your issue to our review department. All I can do for now is to make a follow up report regarding with your issue. Need not to worry on that for I will personally give my follow up report to our review department and see to it that you will be highly prioritized. Please do extend your patience for the whole process. For now you don't have to do anything but to wait someone from our review department to contact you.



Blake: Do you have another active email address Jason ?



JAson:


Blake: Thanks JAson



JAson: So I can see that you don't type that fast so that must be a cut and paste answer



JAson: like this



JAson: As I have checked it here on our end the previous operator already did past your issue to our review department. All I can do for now is to make a follow up report regarding with your issue. Need not to worry on that for I will personally give my follow up report to our review department and see to it that you will be highly prioritized. Please do extend your patience for the whole process. For now you don't have to do anything but to wait someone from our review department to contact you.



Blake: Nothing to worry about, I will do my best here to help you and I will make sure to put your issue as the top priority to solve it immediately. There will be no more actions needed on your part. We will notify you to any update in regards of the issue. Just give me a chance to take care of the issue and you can count on me



JAson: I have had someone say this exact thing to me already!



JAson: how can you guys be so fake about this?



JAson: I was told this 4 months ago!



JAson: same words



JAson: same sentances



JAson: same everything



JAson: stop giving me cut and paste answers!



JAson: every time I call I'm told the same old crap



JAson: and nothing gets done



JAson: this is 4 months now of this dude.... I'm not accepting this any more



Blake: Some issues take longer time to be resolved. However, rest assured that this is being worked out. I will follow up this matter every now and then, so that I can be sure that this will be taken care of. We will work on this so that this issue will have a resolution as fast as possible. Basically, I need to make a follow up report and best representatives will be checking on this. Thank you.



JAson: maguc jack is cheating me and you are helping them



Blake: No , I am not JAson



JAson: don't forget I can see when you are typing and for how long



Blake: I understand you as I am also a consumer after my shift here



JAson: and don't forget I have seen these replies already from magic jack operators



Blake: Reporting is the very best thing that I can do for you Jason



JAson: ya they reported 4 months ago



JAson: so what has been done since then?



JAson: I want to know



JAson: what has been done since 4 motnhs ago?



JAson: can you answer that?



Blake: Please extend your patience. Rest assured this will be brough up to our Review Department.



Blake: I cannot assure you with the time frame but the report has been processed with High Priority.



JAson: and also



Blake: what Jason ?



JAson: I have already been told this will be sent to the review department



JAson: i have already been told I cannot assure you with the time frame but the report has been processed with High Priority.



JAson: you are saying the same thing!!!!!! MAN!!!!!



JAson: I'm getting agry now dude



Blake: If only I can do something about it then I will do it just for you



JAson: you guys have been telling me this for 4 MONTHS!!!!!!!



JAson: I WANT RESULTS NOW!!



JAson: I'm not waiting any more



Blake: I believe that I have already provided you all the information needed; I would like to ask permission to end this conversation with you. Thank you.



******Not even 2 seconds goes by and then this......



Since we haven't heard from you, we must release this chat. Please click here should you need further assistance:

JAy 5/22/13 5:11PM

My name is Illidge Richardson and my email address I have proplem renewing my magic numberIt expired on the 18th April 2013 and I have tried before and up to May 21st 2013 and I am unable to get through.Can you assist me in renewing for one year until 2014. Thanking you in advance for your company's assistance

Illidge 5/21/13 7:37PM

Hello my name is Carlos Gonzalez, I purchased a Magic Jack unit, the telephone number I was given is importunately I lost the log in information and password, need to pay the reactivation fee of $20.00 and can't seem to be able to contact no body from your company to resolve this matter, would appreciate it if you can contact me to resolve it or e-mail me at.



Thanks for your cooperation

Carlitos 5/21/13 1:11PM

Please wait for a site operator to respond.

You are now chatting with 'Jared'

Your Issue ID for this chat is LTK111530364074X

Jared: Hello, how may I help you?

John: I need a top level person

Jared: Hi there. Please hold for a moment. Let me read your chat with your previous operator so that I can assist you right away, okay?

John: Don't hang up on me like they did!

Jared: I will be right with you.

John: ok

Jared: Thank you for waiting John.

John: np

Jared: Let me clarify, you have ported your old phone number to your magicjack device right?

John: I don't know, that is what I am trying to find out for over a year

John: Can you send me the previous conversation via email?

Jared: I'm sorry for the delay. I'll be right with you.

John: how many customers are you "helping"

Jared: Okay, so you wanted to know if there is a charge for adding a new number?

John: lets do 1 thing at a time,

John: email the previous conversation to me

Jared: Thank you for waiting. I'll be with you in just a moment.

Jared: I'm sorry for the delay. I'll be right with you.

Jared: We cannot send your previous conversation. May I know what your concern is?

John: why?

Jared: May I know what your concern please so that I may assist you.

John: I want the previous conversation

John: 1st

Jared: We cannot send you the previous conversation to your e-mail.

John: why?

Jared: I will be right with you.

John: sure after the 10 other people you are "helping"

Jared: Can you provide me in detail your concern please?

John: you have read the previous conversation, it is all there

John: can you read the past year's worth?

Jared: Thank you for waiting. I'll be with you in just a moment.

Jared: I will be right with you.

Jared: Thank you for waiting. I'll be with you in just a moment.

Jared: If you want to check your past transactions please check your e-mail as every transaction you have made with us will be sent to your e-mail.

John: checking...

Jared: Okay.

John: not yet

John: still not here...

Jared: I'm sorry for the delay. I'll be right with you.

Jared: As I have checked here the recent orders that you made is oder number TS29047251. Which has a total of $32.33.

John: and the credit you spoke of?

John: Still no email?:

Jared: Please log in to your magicjack account for you to check the recent orders that you have made.

John: What? I know the orders I have made?

Jared: Yes, you can check the recent orders that you have made on your magicjack account.

John: Do you understand what I said?

John: still waiting on the email!

John: and the credit you spoke of!

Jared: May I have your e-mail address please?

John: you don't have it from the account?

John: where is a top "1%" person?

John: that I initially asked for!

Jared: Did you look for the transactions on the e-mail that you have registered with?

John: uh, let me thinkk..... YEAAH!

Jared: You may have deleted the e-mail transactions that have been sent to you.

John: uh no, hasn't got here yet

John: may I please have a top level person, even 10%!

Jared: Thank you for waiting. I'll be with you in just a moment.

Jared: Please click here to view your order.

John: Again I don't need to know my order, I know it already.

John: Supervisor please!

John: Do you just enjoy not helping people! and dragging this on?

Jared: I will be right with you.

Jared: May I know the exact nature of your problem with full details please?

John: You have read it

John: May I get someone else!

Jared: I'm sorry for the delay. I'll be right with you.

Jared: Thank you for waiting. I'll be with you in just a moment.

Jared: Please provide the detail of your concern.

John: sure, supervisor

John: and the email you promised

Jared: I'm sorry for the delay. I'll be right with you.

John: Since you are not going to do as asked, bye!

Anonymous 5/21/13 8:24AM

ok where do I start ! I bought this product from walmart couldn't get it to work got on chat with the company many many times they kept going thu the same steps over and over every time I called I told them I kept getting a shrill beep and the sound would cut out when this happened. they kept trying to say it was my voice mail which I knew better because I started timing it every one minute it would beep... and the beep was so shrill it would hurt my ear... but all in all it was a bad product and bad experience with costumer service it was like they were robots going over a script message and never resolved the problem my cable co. offered me a deal with the internet and phone so I took it ..I tried to get my money back and the rep told me to take it back to walmart I said that I did but it was over 90 days and her response was well why should we take it back !!! I said because it is your product !!! then she said walmart is responsible she didn't think it was up to them to give me a refund I said do you have a phone number for customer service ? she said no so I asked for a supervisor and she said she was one I said so that's it? then she said yes and cut me off of the chat ... I could go on and on but no reason to I would not recommend this product to anyone ...

ntcon54 5/20/13 10:35AM

Hello:
I have just cancelled my yahoo e-mail address and pass word. will this effect my magic jack? I do have another e-mail address.

Anonymous 5/17/13 8:14AM

Watch out. I had them change my phone number to my land line. When the disconnected my Att line they also disconnected my internet. I was without telephone and internet service for over 2 weeks. Finally I had to get a new internet and land line which has so far cost me over $200. They don't tell you this. Watch out...

mnorberry 5/16/13 10:47PM

I am asked to pay 10 dollars lmonthly fee every time I use my phone. I paid $99.95 to have magic Jack for five years last year. Why do I now have a monthly fee? Thanks for a quick answer. alwaldo@sbcglobal.net

Anna Lee Waldo 5/16/13 2:46PM

They Suck !!!!!!!!!!! Spent Hours Out Of My Day And Can Not Get Any Help!!!!!!!!!!!!
They Will Sell It To You No Problem!!!!
There Customer Care Is A The Worst !!!!
There Isn't Any !!!!!!!!!

TIMOTHY DURKIN 5/15/13 12:56PM