Kindle

Click here to add a comment for this listing.

I could not be happier with the wonderful customer service provided to me for my Kindle! My questions were answered promptly and politely & my replacement Kindle arrived on schedule as promised. Thank you for being KINDLE!!!

OMGflea 6/16/13 12:18PM

Not at all happy with my Kindle. This is my third one. I think every year the quality goes down. Have had problems since day one with this one. It is a replacement of the one before that just died. My first kindle lasted years. Quality is definitely gone.

mcamp 4/3/13 2:59PM

'i have only had positive experiences with the kindle customer service department. So far, for me, Kindle has stood behind their product.

Anonymous 3/22/13 7:33AM

Wife had one kindle ruined by defective cover that poked in to short it out she bought a second one with a different style cover its battery just shorted out and all amazon will do is give a thirty dollar credit to buy another .amazon you should do the right thing your products are defective

Anonymous 2/23/13 8:30PM

The last time I called customer Service I couldn't believe how helpful the Rep was. I said I'm glad you have a brain, most custom. Serv. Reps I talk to r outta country and very rude. The Rep instantly replied "yes, here at amazon were allowed to keep our brains ". My kindle stopped charging and I hope I'm so lucky with the next Rep n that everyones comments on here are true! Fingers crossed!

fviolet22 1/8/13 9:17PM

It took a while and several visits to the "tech specialist" before I was informed that Kindle did not support a microsoft exchange e-mail server. Since this is the account we use at work, the Kindle fire is worthless to support e-mail.

Anonymous 1/3/13 2:30PM

I called Amazon because my 2nd gen Kindle's screen went black in the right hand corner for no reason (no drop, contact with water, etc.) After troubleshooting with no improvement the customer service rep immediately offered to replace it with a new Kindle at no charge and get it to me the next day. Great customer service and I love my Kindle!

Jillspill 12/4/12 10:09AM

I merely want to add my personal opinion to this comment section. I am 55 years old, disabled and by no means the world's brightest on any computerized device. I am not illiterate but definitely lacking advanced abilities so I want to give Amazon customer support kudos for being the most helpful, knowledgeable and friendly support system I have ever had the necessity to use. There are many companies that could learn a lot from Amazon. I will use Amazon as a market source more readily because of their customer service. Thank you, Amazon.

hereskeith 11/12/12 5:55PM

I have had the original Kindle since they came out and decided to upgrade to the Kindle Fire HD. I just want to say that I am just getting started but the Customer Service is absolutely AWESOME...Never had some prompt, friendly people in my life on any product I have ever owned. Please if you are thinking of Upgragding GO FOR IT. These people will guide you every step of the way.

oookay 10/20/12 11:57AM

I had kindle 6 months and it quit charging i was sent a new one 3 months later same problem can you say junk ipad is way better dont waste your money

Carla1956 10/1/12 12:17PM