Jensen

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I need to know if you could mail me instructions for my jensen uv10 audio system to install i never received then or the remote control my address is 444 fulton st fremont ohio 43420 this would be very helpful thank you for your time my phone number is once again thanks

jeff sprous

dallas1999 6/7/13 8:03PM

I called the company (Jenson) because I purchased a usb/aux jack to connect to my Sony radio. My problem was with the usb feature; my iPod would not work when hooked to the device. So I called the company to see if they had any idea why, and all they could say was, "it only works with jenson products". So then I proceeded to ask a number of questions that would endorse that theory. Was the pinout different on the usb from the jenson product than on the Sony? Did the usb jack not have a feature that would support charging while steaming data? I was answered I don't know to every question. Then when I asked was there anyone that I could talk to that would know, he then answer no again and told me to look it up online. And all of this came to be after being on hold for 15 min. I know an 8 year old that knows more about stereos than jenson tech support! Perhaps maybe I should ask him. Terrible!

Brent 4/12/13 9:30AM

I just called and didn't have any problems. Needed a cable for my Jensen car stereo and had it ordered in less than 5 minutes. Quick and easy. Thanks.

ead0001 9/9/11 10:42AM

Barely had the GPS Unit and it acts up. I call their awful customer service, I wait 1 hour, hang up call again and waited another hour, and they don't even help you at all, " Call again, Monday, and I'm waiting again, automated nonsense says your next in line, Does the guy in front of me take hours? Talking about sending it in, he didn't even ask for the damn model number. They have no experience and CUSTOMER SUPPORT is ALL BAD.

HIEU916 9/6/10 7:34PM

I have had a jensen in-dash car stereo for 7 months now. It has never worked correctly. It just came back from 'repair' for the second time and STILL isn't repaired. I will never, ever, ever, NEVER purchase Jensen or Audiovox equipment again. They use an outside firm "Protech Electronics" that makes YOU pay to send their crappy equipment in repeatedly for repair. They are rude at protech and clearly incompetent. I would NOT recommend their products. I'm filing a BBB complaint and won't give up until they refund my money, take their P.O.S. radio back and PAY to have my old stereo reinstalled in the vehicle.

dontbuyjensenoraudiovox 12/2/09 11:32AM

Called Jensen customer service because my car stereo was malfunctioning. Was bounced around between two people, both of which were completely rude and not helpful in any way. Will destroy my jensen product and never buy Jensen again.

Anonymous 11/25/09 9:51AM

Thank you for the note. We have updated the listing to reflect the new method for getting directly to a person.

ContactHelp.com Admin 6/15/09 7:56AM

Thank you so much for this, I've been looking for their number everywhere. Just one thing for your update information the menu has changed to "speak directly with..." has changed now from press 6 to press 5.

Anonymous 6/15/09 7:50AM