Garmin

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Purchased a new Garmin, registered on net but unable to download maps. After telephone consultation with Garmin asked to return SatNav. (This is brand new and never been used). Also asked to leave micro sd card in. After approx. 2 weeks received a "refurbished" SatNav AND no micro sd card. Naturally spoke to Garmin who maintain that they have fulfilled their obligations in accordance with warranty terms. So, I paid for a brand new Garmin, never used it and ended up with a refurbished item which would have cost me some 40% less than what I originally paid. They have offered to pay me for the micro sd card. I supplied the receipt but I am still waiting some 2 weeks later. I am now in the process of writing to the CEO to express my disgust.
A morally dishonest company and possibly legally as well.

Anonymous 5/9/13 6:36AM

Wasted 90 minutes of my time trying to download and update maps for my GPS and still accomplished nothing. I was able to download it to my computer but then it wouldn't download to my device. Complete waste of my time.

Anonymous 4/3/13 6:35AM

Garmin website doesn't recognize me and has locked me out today, a Saturday, with no recourse until at least Monday. I am traveling tomorrow - outdated map is now their responsibility.
I can't believe this is an international company where Customer Service leaves at Friday at 5 pm, and says in their email they will get back to me within 3 business days!
I will not buy Garmin again, and will tell all I can about their lousy service.

Lost in Manhattan 3/16/13 4:47PM

B.S.. I can not wait 30-35 min for next aval specialist. Thot this was called customter service, well, it stinks!!!! Will never purchase any garmin again!!!

Anonymous 1/28/13 10:44AM

The only way to speak with someone,instead of a recording,telling you it will be a 35 minute wait,is to hit the number for ordering. Of course,a live operator will answer promptly,as they think you want to make a purchase.I ordered a manual this way,instead of printing 73 pages. Now,I will write back if I actually receive this in the mail.

susanjean 1/14/13 11:21AM

I will never buy another Garmin again. Total frustration with trying to update the map. THEIR software on THEIR device is not recognized by THEIR site software. My PC recognizes the device just fine, but somehow one Garmin software cannot talk with another Garmin software. Then they tell me it is probably a problem with my computer - spyware or malware or something like that. NOT! Scanned clean by three different anti-spy anti-malware programs. So try another computer they say. I do, still the same problem. I doubt these people even know what softwarer is. I was on with somebody calling himself tech support, then transferred to "software" or alternatively "programming." After I am transferred, guess what? Yup, I have to explain the WHOLE thing all over again and they guy is confused as to why I referred to the previous guy as tech support. Like he was really hung up on that because HE is tech support. Look, buddy, all I know is what one Garmin employee told me about another Garmin employee....wait, I see a pattern here... not only is their software unable to talk to each other, their employees don't either!!!

Never again. My old TomTom updated fine, never malfunctioned, and gave me two miles warning to the exit at freeway speeds versus Garmin's one mile, which is not enough in heavy and fast moving traffic. Back to TomTom, the Garmin is going to recycle, but I will break it first so they cannot refurbish it and pass the misery on to someone buying used stuff off woot.

mrstan 12/28/12 8:02AM

I tried to call garmin.Holding time was 35 minets.What a joke.I had better luck with my old tom tom.Do you really want our business.f

buckshot 12/26/12 1:10PM

Hello
I have a nuvi 1400 garmin that is not working properly. I went to Washington DC last week and it kept taking 2 hours out of my way. I also programing my son's home in Fl. and it has me taking country roads all the way to Fl.
Can you please help me .
Thanks,
Max

navymrb1@charter.net 12/4/12 8:52AM

I like the fact that when you call Garmin you speak to an American in America.

When was the last time that you called for support with any other company and spoke to am American?

Bob Mueller 11/28/12 2:12PM

I have just puchased my 2nd garmin nuvi gps. The model a nuvi50LM. I am very disappointed that it does not include an owners manual.I also have a nuvi205. Iam seriously considering returning the nuviLM because of Garmin not including the manual. I will not pay extra for a manual. I consider this very poor product service. Please inform me where and how I may acquire a manual free of charge. If this is not possible, I will return the product and let any considering garmin, to check out other companies. My phone # is . Thank you for your assistance. Gary Engelhardt

Anonymous 11/2/12 5:21PM