Garmin

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They have issued a recall , there is no answers just rudeness ... I personally will not buy their crap , unfortunatly my parents did , I am cleaning up that mess ! I own a nextar and one on my cell phone (motorola ) and am happy with those ! great customer service ... every thing .. Garmin is JUNK , hope they read and see these as I for one think they suck
Call after unanswered call , hold times of over an hour ,and rude and obnoxious employees , they want you to "pay" to replace their garbage , however keep in mind that we have already invested money in your garbage !!
Oh and to tell the customer it is a fedral law that you can not ship a gps over night "really" how does the chain stores do it ? Dont pee on my leg and tell me it is raining , Garmin respect your customers they will respect you treat them like dirt you will be out of business before you know it and the great Dr Kao can pay your bills for you after all he is a billionaire ... But I for one wont help him make any more money my goal now is to scare off the unsuspecting suckers from buying his crap ...

against garmin 8/27/10 10:06AM

Garmin's tech support has been outstanding. I do sometimes have to wait in a queue until they get to me, but when they do, the issues are resolved.
Garmin goes above and beyond the requirements to correct problems. I have (and have had) many Garmin products and, based on the service that I (and MANY of my friends) have received, won't even consider another manufacturer.
I'm a technical person, and have a reasonable expectation of what I can and can not receive in the area of support. Garmin excels.

MichaelJ 8/26/10 9:27AM

What a disgrace. They opened at 8:00. I called at 8:04 and was told there would be a 20-30 minute wait. How is that possible.

The only way for something to change is word of mouth. I will tell my friends and clients about Garmin's deplotable customer service. I wish someone would have told me, I would never have bought the product.

So disappointing.

cmd

cmd 8/13/10 6:11AM

Don't have time for the constant "30-35 minute wait" on the phone help line, so I have been playing the email game with them for about a month now while my warranty slowly runs out. Hmmm... maybe this is how they get out of a lot of warranty repairs. First email, I didn't put the proper info in. Second email with the proper into from me, they didn't read before sending a response. I can't turn my unit on and they gave me a bunch of procedures to try as if I could boot it up. Totally unhelpful. Third email, sent today. With all the info and a demand to get a RMA number to send my unit in for repairs. We'll see...

B.Brown 8/12/10 1:27PM

In reviewing other postings I'm glad to see I'm not the only one who is appalled that a company would charge for customer service. I have already returned one Nuvi 1250 because it didn't work. I'm now on my second one that will not power on. I waited 20 minutes for a live person who was extremely helpful. However, charging for "help" is not customer service. It's selling service as a product.
Sandra Merle

Anonymous 8/6/10 6:53AM

I have no problem with the customer service. The recording said it would be a 30 -35 minute wait. I waited 15 minutes, and the girl was very helpful. No problem.

itsamusicallife 8/4/10 9:18AM

I purchased the Garmin 765T for my husband and one for my son...an investment of well over $750 at a Best Buy in Baldwin, NY. With barely any use, my husband's unit now does not receive a satellite signal. The store manager couldn't help me today. He suggested I contact Garmin.I did via internet. The response: how much would I be willing to pay for an answer to my question via eanswer/ tech support. I am shocked and so very disappointed about the lack of customer service support from Garmin. They sell a product. If one is lucky and the unit works, enjoy your Garmin GPS. If it doesn't work, don't bother to seek help through Garmin. They do not appear to care one iota. I will not purchase another Garmin GPS unless there is a change in the customer service/support aspect of their business.

Anonymous 7/31/10 11:02AM

I've been wanting to buy a Garmin Nuvi for three years now and have never been able to find one person at Best Buys or one person to talk with at Garmin that can sell me something. I have a few basic questions to ask before laying down 300 to 600 dollars and there is no one there that can provide an answer. I plan a vacation to the beach each summer where I want to try a device out for the water but never leave myself enough time to process an order. I guess next summer I'll give myself a month lead time to find a sales person who can explain what I need. Or maybe, the company will be bought out by then by a retailer who understands customer service? If this is what it takes to buy the product, God help anyone trying to get it serviced.

Anonymous 7/27/10 12:47PM

Its not coustomer service its COUSTOMER NO SERVICE! Great product but not timely support!
Can't tell people what a great product anymore! I have owned Gamin product now for 25 years.....never again!

22Viking 7/23/10 6:59AM

on hold and recording says a 30 minute wait If I can't get satisfactory advice in how to start my recently purchased nuvi 1350 its going back to the store for a refund.

janet williams 7/22/10 7:01AM