eMachines customer service

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Customer Support

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Phone: 866-586-2237

  • How to reach a live person:
    • Press 1 for new problem, or 2 for existing problem. If you have an existing problem, you need four SNID.
  • Hours of Operation:
    • 5am - Midnight PT, Seven days a Week
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

02
Aug

Posted by RevHosanna


on 8/2/16 at 10:42AM

The technical support guy I got was extremely RUDE! He treated me as if I am stupid, repeatedly telling me to read him the SNID, yet when I did he interrupted me and stated "That's NOT the SNID! Until you can read that off, I cannot help you." I attempted to explain that EVERY label on my CPU has what I was about to read off, he argued with me! (Not to mention he was a foreigner and I could barely understand him!!)

15
Mar

Posted by gwhip54


on 3/15/16 at 1:09PM

I have a model EL1352G E-Machine, Need to know location of cmos battery for clock ?
could not find it after removing back of pc. note did not move any wires to see where battery is, afraid of messing it up... Also is it a CR2032 battery ? Please Help thank you.

02
Dec

Posted by donaldmull


on 12/2/15 at 2:00PM

I have a 5 year old EL-1352-51 that has been a real sweet machine. Lately the DVD drive will not format a new disk. It plays music CD's and uploads programs and runs DVD movies with no problem, but it stopped formatting new disks and will not recognize a "SAVE AS" from MSWORD. It also has Geforce 6150 nforce 430 drivers that windows * and 8 and 8.1 and 10 will not accept. Iv'e heard thru the grape vine this is a political stand off between Emachine and Micro soft. Will win 8.1 run on this machine with these drivers? I'd used your teck support but they don't seem to want to get back at me. It's been a great machine.

02
Mar

Posted by Edwin


on 3/2/15 at 9:27AM

I simply wish to download a manual for a EL1300G-01W. Your site will not let me. I have e tried both the serial number and the snid. When I made a live call, I got transferred to your third party support which told me to go back to your website
Having done phoe support for Gateway, H&R Block and AT&T, I find yours rather sub-par

26
Jan

Posted by MARY


on 1/26/15 at 6:37AM

I would advise anyone that is thinking of buying an emachine DON"T When your warranty runs out you have no support I tried to ask how to turn icons off on my computer The volume icons stays on and alot more people on the internet has had this problem, something that should be in the users manual but isn;t they want to charge A BIG PRICE just to answer a simple question I strongly advice not too buy their product I going to buy a new monitor maybe a HP monitor something I can get support with

View all 107 eMachines customer service reviews »
Customer Service Ratings

Based on 115 votes.

2.5

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eMachines customer service news
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