Compaq

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this whole experience was a total joke. first of all i bought a Compaq laptop notebook for my 14 yr old grandson for his birthday. when he told me his screen had cracked i told him it was under warranty and we would get it fixed. i contacted customer service for compaq.firstof all he was rude.then he might as well have called me a liar about how the screen got cracked.this conversation took forever because u cant understand what he was saying for his accent, so he tells me he will switch me to the department where they will tell me how much it is gonna cost to replace the screen,well u cant understand his accent either, so he finally gets around to telln me it will cost248.00 to fix it and he needs my credit card number to start the process. NOT A CHANCE IN HELL. i will go pay someone who can write the model and product numbers correctly so i dont have to repeat it forty times. i will never buy another thing from Compaq/ HP. THEY ARE A TOTAL JOKE AND CUSTOMER SERVICE IS RIDICULOUS. SO UNHAPPY WITH THIS WHOLE SITUATION.

BHUNTER512 12/9/12 11:29AM

Tech told me how i have only two weeks left of my warranty then i will have to pay for tech support...what a joke!!!! I wouldn't pay one cent for their so called support. Nothing accomplished. He didn't even try to troubleshoot the problem!!!

Anonymous 11/11/12 3:15PM

Attempted to get information from Customer Support, regarding how I may secure a disk to reinstall my Windows 7 Operating System. Might as well have sent up smoke signals for all the good I did. I have 1 Compaq desktop and 1 HP Laptop. It is not likely that my next purchase will be another Compaq or HP because of customer service. John Johnson

Anonymous 10/4/12 2:20PM

I will NEVER buy a compaq again! Very Bad Experience!
My girlfriend's compaq presario that I bought her completely went out. She's too non-technical to call. I work 90 hours/wk and couldn't call for a few months to find out that the warranty had just passed. They wouldn't take my word about when the laptop went out and thus honor the warranty which had recently elapsed but was still active when it went out. My girlfriend uses her laptop to look at emails and basic news maybe once every 1-2 weeks. Why would a hard drive fail to work within a year with such little use? Bad product obviously.
I will NEVER buy a compaq again! Very Bad Experience!

Anonymous 7/10/12 7:27PM

i have recently phoned compack for support were i found it difficult to co operate with the support team as there were from a diffrnt country. as we finaly wer getting somewer he told me to call repairs and then put the phone down on me i am not happy

Anonymous 2/29/12 8:02AM

My 15 year old son was given a Compaq Presario Notebook for his birthday less than 2 months ago. It is not working now and I have called all the customer service/tech support #'s 7 times. One time I was asked for my social security # (I did not give this info out). Another time I was asked for my credit card # so they could send me a box for $15.00 to send the pc in for repairs. I told them I do not have a credit card. In the same call Tech support had me try esc, then f 10 then f 2 and f 8 still computer did not work they gave me a case #. I have called more since then trying to get an address to send in for reapirs again getting nowhere. I DO NOT recommend HP to anyone.

Anonymous 12/7/11 12:01PM

800-474-6836 Helped me out greatly! I had updates installed and the problem was fixed over the phone within 20 minutes! FREE service unlike many other #'s given out for technical assistance! =0) Good Luck with the other #'s!

Rossgirl 12/5/11 11:54AM

Worthless, worthless, worthless. All support was from India and extremely hard to understand. I asked to speak to an English speaking person and he said they all talk the way he does. After about an hour of his gibberish,and not fixing my problem,he tried to sell me services and when I said no, he was very rude. . . said I wasted his time and mine. COMPAq, WAKE UP. I will not buy your product again!!!

Anonymous 9/22/11 8:53AM

Very short and simple my laptop is the most bad quality and to make things worse the company customer services doesn't exist at all
No accurate telephone number e.t.c.

I will never recommend their products to nobody.

Alain 8/5/11 6:36AM

service very poor they are not repair the pc and resume function.

BJSW 7/18/11 2:51AM