Acer

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Do yourself a favor. DONT BUY AN ACER!!!! My story is the same as everyone else's. Their phone numbers don't work, it takes minimum of three weeks for them to repair/return and if you complain, they cut off your warranty and then give you a number to call that is - SURPRISE - not in service.
I don't know how they get away with it.
Spend the extra 50-100 bucks and buy and HP. Never had a problem with HP.

dpoppitt 11/19/09 9:18AM

I just got off a 35-minute call with a rep named Ram trying to help me with a problem I had during my upgrade to Windows 7. He was extremely helpful and patient, and didn't even laugh when I admitted I had NOT performed a backup before my upgrade.

Yes, I'm not happy with the crappy upgrade wizard that claims my laptop is not supported (yet in the next screen it says it is *sigh*) but I will say I was treated very nicely by the CSR over in Bangalore or whereever he is, earning two bucks a day. Don't even let me get started on outsourcing...

joannagilbrethrussell 11/12/09 6:20PM

Terrible support. Got the new Acer Timeline w/ Windows 7 - but a key piece of software I use won't run on 7, so I'm downgrading to XP. I just needed clarification on which drivers to download. (e.g. they offer 3 different webcam drivers for the 1810T and I want to know which to get/use.) First lady told me that the Intel chipset driver (only 2.5mb) is actually a collection of drivers that covers webcam, bluetooth, etc.) She was wrong. I told her that didn't sound right at all because the smallest camera driver alone is five times as large. She hung up on me at that point. The next not so nice lady (ID:gwsi951) was only slightly less rude. She kept reading disclaimers. Said they don't offer a downgrade nor support for downgrading. What a crock. Avoid.

uncoolcentral 11/9/09 2:18PM

WELL, where do I begin?
Called acer support on 5 different occasions with the same issue. My laptop heats up & shuts down. 1st they said a battery issue. Replaced that, then i was to download a program to fix the issue. Got a VERY rude man on line telling me to click on the "YELLLOW ARRROW"(yes the spelling is to emphasize in his own words) & when I told him there was no yelllow arrrow, he hung up on me. problem still there, called again, was told that I shouldn't have it on my lap(what part of laptop isn't clear) because it heats the fan that cools the system down. put it on a hard surface! I think this might be compared to a desktop then, right?
Have extended warranty but they said because this issue started under 1st yr.warranty they have to resolve issue. They are uncertain! Needless to say... ACER SUCKS!
Fax in warranty papers?? They should have them already! Fed-ex will come to my door to get it?? joke.. they can't find my place??
Dropped my computer off at neighbours place 3kms away(when I originally bought it).
I WILL NEVER AGAIN BUY AN ACER!

Franz 11/9/09 1:46PM

I owned an Acer a few years ago. Their tech support was very abusive. It must be nice to be so successful that they don't need repeat business.

Davido 10/31/09 8:17PM

Have had many encounters with very poor customer support regarding ACER. I have also dealt many times with HP. I would strongly advise purchasing a HP computer next time. I sent my computer to ACER to get fixed, it took 3 months before I got it back. All that was broken was the CD/DVD drive.

Whereas, I had to send in my HP laptop that was past it's warranty by 6 months in to get fixed cause I accidentally dropped it. They mailed me a box and paid for shipping. They then fixed it without charge. They also have 24/7 telephone support, as well as 24/7 online chat support. I'd never buy an ACER again.

But if you really want quality...buy an Apple. They just work! lol

Davinci314 10/19/09 3:30PM

I had order a CD from Acer Sales, Then decided to cancell they refuse to cancell the the order just told me the only thing i could do was to refuse the the shippment, and not sign at the time of delivery. but they did not had any instrctions on the shipment to get a signature from client, the Feed-Ex delivery guy just letf the package at the front door and its lost. and don't want to give me my money back. not good customer service

toxicgirl86 10/6/09 9:51AM

I bought an acer laptop about half a year ago from circuit city, good i bought warranty because my acer laptop went out 4 times and I send it out every time which takes few weeks till i get it back. I need to call them again and im going to either ask for my money back and by a Toshiba or tell them to give me a new laptop. Because they should give you a new computer after you have sent it out 3 times.

RussianKid 10/4/09 11:44AM

I called customer service so that they could tell me how to view my image from the laptop to my TV. They wanted to charge me just to tell me how to press a couple of keys. Do not buy an ACER. I just recently bought mine is not even 6 months old. I can imagine how much of a problem it will be if something goes wrong with the laptop and it needs an actual fix.

Anonymous 10/3/09 1:10PM

Don't even bother trying to contact Acer Customer Support by phone. The earlier post that says to mumble until the recording transfers you to a live person;That doesn't work. The recording just disconnects you. I gave up and am purchasing an LCD screen to put in myself. I even emailed and asked someone to call me but they wouldn't because the warranty expired less than a month earlier. All I wanted to do was ask some questions. HP's customer service is very bad, but Acer tops them all with their horrible service. Noone stands behind their products anymore. It's just sad.

Anonymous 10/1/09 11:48AM