TurboTax

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I have been using turbo tax before but this yr after many tries I was told to just send in my taxes, and let them figure it out. As a result I was suppose to be refunded $50.00...I have not received tht refund and would like you to follow thru.

Anonymous 6/15/13 5:26AM

Software preparers for TurboTax are losing it.
Many steps in Turbotax now have no link to anything or does not work as intended. CASE IN POINT - Printing for mailin-filing is bad experience. Although Turbotax gives you the option of printing only state tax or federal tax filing forms, you get everything, want it or not. It is up to you (the one doing the filing) to figure out what to send to the Federal and State tax departments. Want to file and extension - you get to the filed out extension form but no info on where to mail the completed form. Could go on and on, but the whole thing is just one big mess.

Will C 4/15/13 10:14AM

Lousy, slow service. When I loaded mine up it wouldn't work-called the number that took forever to find and they said a supervisor would call back in 15 minutes-it's been 6 hours. I'll never use them again. That's what happens when you outsource to poor countries

Lady Di 4/10/13 6:12PM

I just tried to chat it said I was number 397 in que and my wait time was 98 min... All I want to no is how to remove a rent certificate from my state taxes so I can e file, I called before and held for hours being transferred but no be could help me I needed the mobile team since I did it on the iPad

Deuces 4/9/13 7:21PM

I have used turbotax for four years, now when logged in the product will not function. I have updated my info four times and got confirmation of my updates. It will not let me continue. But that is ok, there are other programs since turbotax doesn't provide solutions for this problem. I will never recommend this service.

Anonymous 4/6/13 2:03AM

Called Customer Service.

Recording stated: Due to the Emergency Conditions no calls are being taken at this time. Please try again later?

Emergency? What Emergency?

Anonymous 4/5/13 9:44AM

Slow customer service. expensive. I needed help waited on phone, as soon as I got an agent she transferred me another 20 minutes!
Not as easy to use as H&R block tax cut.

Anonymous 4/1/13 9:30AM

3/24/13 Called Sheena case number (Phillipines) about being charged $19.99 and

having to send paper copies of return after e-filing. She offered two numbers to call in the event

of being disconnected She transferred me to an agent in US

presently on hold. No answer after 45 minutes.



3/24/13 Called (partial rec) Joseph. Explained that I was on hold after talking with Sheena and

got online clicked on customer service and put my case number in the box and clicked on call and

was presented a toll free number stating a six minute hold time. I held for over an hour and

Joseph answered and I was told I had some partial credits back in 2011 that would be refunded in

the amounts of $97.00..$40.85...$19.99. In addtion I would be getting 2015 TT home & business

software if I called and gave case number when tax season arrived. He stated he

would send confirming e-mail.



3/25/13 (rec) Called to inform no e-mail sent by Joseph on hold for over an hour hung up.

Recalled around 9:30 pm and held for about 45 min and then rep came online and said the case

number was for Alfredo Garcia and he had no information about charges mentioned

above or the free 2015 TT. He put me on hold to discuss this with a supervisor. I played the

recording of Joseph and he agreed the case number was correct. He asked me to be put on hold

and he would talk to his supervisor. I held for twenty minutes and hung up because no one came back on the phone line...Discusting

phone.

Charlie in VA 3/25/13 8:18PM

I had my taxes done by turbo tax and between myself and my better half we paid over 150 and that is not true. They advertize that is free on the tv. I think that is the bate and switch scam. I was ver happy with the service don t get me wrong. They should change their advertizement or refund my money

Anonymous 3/25/13 8:04AM

Absolutley the poorest customer service and product support I have ever seen. And that's saying alot with as poor as service is these days. I ask the online expert a question and you want $48.00 to provide a response. What is this? A bad joke?
And no customer service number on the web site. Isn't that par for the course. Guess you don't need a numebr when you don't actually provide any customer service.
Been on hold for hours, entered 4 different requests and nothing what-so-ever provided.
I want my money back and I won't be buying this software again. Turbo tax sucks.

Anonymous 3/22/13 12:48PM