Trend Micro

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I have paid for a renewal at our university bookstore and yet keep getting messages about an invalid credit card! Then, when I try to contact you by email and type a message, I have to interpret ridiculous symbols into letters to make a word. I cannot blieve that anyone could possibly respond properly - the whole thing is non-sensical! It makes me wonder whether you provide us with computer protection when we cannot even contact you about a problem!

Bob 3/26/13 10:10PM

The "service" you offer is beyond disappointing.Even though my "coverage" for Trend anti virus/spyware is still in force, the technicians have been unable to fix it. It is not working and hasn't been for a long time. You can see the recent history in your notes that efforts to reinstall my program has failed and I am without protection I've been paying for. I get continual security alerts. I will not renew my coverage.

mary ann kemmling 2/23/13 1:13AM

I have been trying for 3 months to get an unauthourzed charge for an automatic download off my credit card. Once you find a phone number, each call gets more run around. You get transferred to several people, but none are capable of helping you.

Anonymous 2/3/13 3:32PM

you have been charging my credit card without my permission for the past 3yrs. Will only give me credit back for the last one....ripoff...

You have no phone to contact you..had to ask my credit card company to get you on the phone....bad customer service...you said I needed to cancel my renew...I never asked to have your co. renew my subscription every year. never downloading anything, but had to pay...you are doing this to ALOT of people..this must be how you stay in business because your software is crap. I will do everything possible to let people know about your company..you can go on line and see all complaints about your co..

jo 1/4/13 2:48PM

Tried to download trend 3 years ago and my computer would not accept the program. After too many hours with tech. support....nada. Tried to get reimbursed...enter iyogi which was some third party that wants you to agree to their terms and conditions.Asked them for trends number and he pretended not to hear me and hung up. Finally made a claim through my bank and with the banks claim dept. listening contacted trend with the # given here. Hey guess what....maybe a refund. Stay away from trend!

Anonymous 11/8/12 1:44PM

they charged my cc without my approval...nightmare trying to get in contact with anyone except those who want to charge you another $120.00

danny1010 10/29/12 6:42PM

Tried to update to Titanium as invited, uninstalled old version and new version would not install. Tech tried rto hlelp but advised I would have to use remote access techs at COST $$$$$$. In the mean time a virus thieir porogram had let in alost stopped my PC. Had to introduce Adaware and Malwarebytes FREE versions by usb stick to fix problem.. FREE.. Rather than spend money on Trend Techc I had Norton tech remotely install their product and tune system at NO COST.. TREND you will fail if you keep this lack of service up. U SUCK.. Where is my A$88 refund

Wayne 10/10/12 6:27PM

My company pays millions of dollars to have this crap and
they want us to pay for support

Anonymous 10/5/12 2:40AM

Trend Micro has a terrible customer service. they charged my cc without my authorization. Getting in touch has been a challenge

Pissed off 7/11/12 11:39AM

I just called Customer Service to have a charge for virus protection I didn't order removed from my charge. Apparently I was on some sort of auto-renewal, though I haven't had Trend for two years. The customer service rep was very helpful, very polite and after listening to my problem and locating the charge to my account he transferred me to somebody else. The second person was also helpful and did issue a refund, after trying to sell me coverage at about 20% of what I had been charged and after deducting two months of pro-rated usage of the virus protection fee. Really? I have other coverage, I haven't used yours, I didn't ask for your virus protection to be deducted from my account and yet I have to pay for two months? In all fairness the charge to my account was dated almost two months ago and I was deliquent in calling to get it removed. In the end I agreed and hopefully that will be the end of any charges from them. Though I didn't like the fact that I was charged in the first place, I have to say that the customer service was very good.

Anonymous 5/9/12 3:33PM