QuickBooks

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Unfortunatley I have spoken with Quickbooks for the first time and would not recommend their tech support. With two months using this program, they are telling me that I must give them 59.95 to find out why I am having a default problem open.
Yesterday, someone w/o iding themselves wanted immediate remote access. Something is wrong with dealing with the tech support in India.
This is why I like Apple, at least they back up their programs.

billionsplus 5/10/13 7:11AM

I have talked with numerous individuals within Intuit and Quickbooks through the years and it is one of the most frustrating company to do business with. Not one of the of the individuals have a mastery of the English language which leads to the inability to communicate effectively. They lack the comprehension and ability to communicate in the English that I know and expect.

Anonymous 5/8/13 6:01AM

I can not understand how this place stays in business. They have incompetent people working the phones & continue to keep you on the hold for 25 minutes with out any thing being resolved. I have been continuously contacting them since Nov. 2012 for my promised refund that would be put back on my account within 7-10 days and am still waiting,( have called 9 times) Since November of Last year!!! Best of all they give false numbers for service request numbers so when you call back no one of course knows what you are talking about!!Or the supervisor states I will personally take care of this & I will call you back!!! Guess what no call again. I am reporting them to the BBB. I HAVE FINALLY HAD IT WITH QBOOKS.

Patricia 4/24/13 12:39PM

I have been a Turbo Tax customer for years without a complaint. The 2012 tax return version is in trouble and no one seems to care.



I have been trying for 3 days to get Tech Support from God knows where to have a conversation in Engilsh with me to no avail.



This latest call in my mind appears to be fraud. The Representative said my free phone support consisted on call to give them my information and they would not provide any support unless I paid them $200. I only paid $80.00 for the program. The Tech support person got a lot of information but I stopped short of my credit card and that is when I was told how much it would cost.



This is not free phone support. In fact it is no support at all.



Intuit has lost control of its customer service and apparently has no one to fix it in my opinion.



Finding the customer service number took too much research and the assinine wait until after 4-15 defeats the purpose of why I bought the program. My dilemna is I have clients I cannot service as their file won't come up. We installed the program it worked fine for input for one day and from that day forward will not work. We followed all the do this do that and it should work. WELL IT DOES NOT WORK. I will lose clients and income and perhaps even my business because of this program's failure to operate and deceptive promises on non existent tech support. I need help. I am 78 years old and not computer literate enough to follow the many directions and paid for help to assist me. They gave me back the money and said buy a new program from somebody else. I want help from intuit now yet no one seems to care to help me now or about the fact that I am a long term customer.



I believe Intuit has the responsibility to assist me in repairing this defective program without charging me $200. to do it.



I am Evelyn Portier owner of Portier Accounting Services. Please call me and help me. My customer no. is:


I was unable to change the heading to turbo tax which is where my problems are not Quick books. so I typed in my problem anyway.

Evelyn Portier 4/11/13 1:46PM

I Just got off the phone with Quickbooks. We purchase their software and was using it, then the invoice email feature stopped working and they tried selling us an upgrade. I am no longer going to communicate directly with this company and will turn everything over to our attorney.

What they did to us, they must be doing to thousands and someone must take a stand. I am open to anyone who could recommend any good accounting software.

Anonymous 2/26/13 12:44PM

Customer Service is a BIG joke! On Feb. 18, 2013, I updated my QuickBooks. The rep charged sales tax, which our institution is taxed exempt. He told me I had to contact customer service to resolve the issue. I was on the phone for over an hour explaining the issue I needed resolved and six different representatives told me I needed to talk to someone else and then they would transfer me to them. By the time I got off the phone I was so frustrated I couldn't hardly stand it. I was instructed to fax and/or send them a copy of our tax exempt certificate. I faxed it the same day and the issue is still NOT resolved nor have I received an invoice. This company is ridiculous and incompetent!

Candy 2/20/13 6:43AM

HORRIBLE customer service. Manager left company with admin password. Needed a reset on 2008 version. Utility provided by Intuit did not work. Called back. Thick accented representive who answered after 12 minute hold, took all my information then told me I needed to upgrade versions before he could help me.

PCDoctor 2/6/13 3:11PM

I recently recieved my email about the price increase and automatic renewal of my payroll subscription. I tried getting online to cancel my credit card for the automatic renewal and could not cancel my card, however, I could change to another card.

So I called and after 45 minutes of Bull crap from some idiot from yeman, I got disconnected on a transfer. I then spent another 30 minutes to find out that they can not remove my card info, but will "uncheck" me from the automatic renewal....
I will never use the service again. poor customer service for the product.

Anonymous 12/20/12 8:05AM

My Quickbooks Thanksgiving Nightmare

On the morning of November 21, 2012, I called Quickbooks to gain assistance with a supposedly “simple” Quickbooks update from my 2012 version to the newer 2013 version. I felt confident about the transfer—as a QB’s representative remoted into our system and assisted me in installing version 13 on our server as well as at 8 other work stations. All seemed to be going well, until my boss noted that his name was missing from the employee list.

At this point, I called back and after repeating my story to several representatives and waiting for them to try many different “fixes”, I was finally told that my version 12 must have been corrupted. This being the case, since we put the new 13 version over a corrupted 12, we now had a problem which could only be fixed by reinstalling my damaged version 12 and uploading it for a Data Services manual repair. I was told that the general turn-around time is usually two days. By this time, it was about 7:00pm Thanksgiving eve. However, I was assured that since Quickbooks Data Services employees were actually working on Thanksgiving Day as well as the Friday after, that the file would be ready for downloading by Friday, the 23rd.

Although I did not really expect the file until Monday, the 27th, I made a status call from home on Friday using the voice mail method they recommend but was unable to gain a status. By the way, although the representatives often offer a direct phone number [(866) 340-7237], there is no direct line to anyone at Quickbooks and the only way to contact Data Services is by leaving a voice mail and or sending an e-mail in which the response time is supposed to be within two hours.

By Monday, the 27th no one had contacted me so I tried to contact them both by voice mail and e-mail. In response I received one voice mail which informed me that I should upload my file—as data services had not received it. While on hold with Quickbooks to check on this strange voice mail, I decided to check my e-mail and found an e-mail that had been sent from Data Services at 6:47am that same day (11/27/12), which informed me that they had received my file and were working on it. The e-mail promised that it would be ready for download by the 23rd (strange since it was already the 27th). Anyway, after being placed on hold and speaking with numerous representatives both on Monday and Tuesday (the 26th and the 27th), I received a Data Services e-mail on Tuesday the 27th at 12:56pm which advised that the file was fixed and ready for download. This became somewhat confusing—as they had actually sent the “Upload” and not the “Download”.

Finally, at about 3:00pm the download was available. I worked with a representative to update our file only to find that the newly repaired file which had been converted to version 13 was running very slow and taking over 25 minutes to complete an export. At that point, I called support again and was told by a representative that my file was, in fact, corrupt and should be sent back to data services. Since we needed to run payroll, I refused to send the file back to data services without first attempting to enlist management support—as the idea of going without our company file for several more days with no communication from data services regarding the status of the file was not very tempting. While I may be thankful for Quickbooks, I am not very appreciative of their Customer Service to say the least.

1. Why is there no number for Data Services? If they are going to repair customer files, they should have a direct contact number.

2. I have been told there is a “trick” to reaching the proper department. Apparently, one must be sure to hit the prompt for customer service, and then use the proper prompt for technical/and or business applications support. However, this time-consuming “trick” is not working for me. Besides, once someone does come on the line, I had to go through 30 minutes of screening and more holding before getting to the proper department. Getting the customer to the right department should not be a “trick”, but a simple and speedy process.

3. What is the point of offering the case reference number—as I found the employee would ask for a case number and continue to ask me to detail the problem before transferring me to someone else. What is the purpose of offering the case number if I still have to discuss the entire issue before being transferred to the correct party?

4. Most technical support people I have reached have sounded far away and have been difficult to understand. Customers deserve support people who are able to properly communicate with the customer.

5. In addition to heavy accents and poor phone lines, these individuals always seem to feel the need to say, “Don’t worry ma’am” sometime during the conversation. When coming from someone I can barely understand, this line actually worries me a lot.

Ursula 11/28/12 3:36PM

I am having trouble using my card reader with no true support until Monday I'm truly disapointed to the point that I may look for a new reeder service (Leeder card service) I have lost a $600.00 sale today I'm not happy!!!

Anomious 10/27/12 11:47AM