Nero

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First off - when I purchased online, I received a unique password for my account to download and manage my activations. Don't ever lose this password... the NERO website to retrieve it DOES NOT WORK (my.nero.com). It hasnt worked in over 6 months now - it never has. Nice QA.

So when I call, I get sent through a f*cking loop to no end and can't get anyone to deactivate from my old computer to my new computer. I finally said screw it, and went back to downloading cracked versions. I actually bought this because I liked the product... but the customer support - is so overwhelming bad - more or less, non-existent, so yes - I am the proud new owner of A cracked Nero 10 version. Big middle finger to Nero.

Anonymous 7/22/10 1:21PM

Just unbelievably arrogant, unresponsive and lacking any concept of customer care. But remember Nero is a German organisation and the never get things wrong (LOL!).

Rod 1/17/10 7:50AM

Nero customer service is borderline fraudulent. They make promises about refunds and don't deliver. Then when you make a follow up call they never have any record of your previous call. I will never purchase another product from Nero again!

freestlguy 12/29/09 12:37PM

I got a trial version of WaveEditor and liked it, then tried to purchase a key to activate mp3Pro. The key doesn't work, the program will not accept it, and there is no way to get a hold of anyone at Nero to get a fix.

I guess I will take this up with my credit card company and NEVER BUY ANYTHING FROM NERO AGAIN! This is a classic case of how not to do customer service.

That's too bad, because overall their products have been decent, they obviously have some good people working on their stuff. I'd hate to be saddled with the reputation of having worked for a company like this though.

Tom 8/18/09 9:44AM

Agree that they are horrible. Bought a download product, that wouldn't download. There policy is no refunds until you spend dollars per minute with technical support.

No thanks.

Anonymous 8/17/09 2:43PM

Nero customer service is no doubt the worst ever in the world. Called them today regarding an order issue. The representative was impolite and incompetent and didn't solve any problem. Total waste of time and money. Won't buy it again even Nero is the best product in the world.

Anonymous 4/24/09 12:58PM