McAfee

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this is the worst software and customer support I have ever encountered. if you but it you will be wasting your money!!!retail cards are a bunch of junk!!!!

Anonymous 5/16/13 6:16PM

Pathetic service


Guys at mcafee are not helpful



they just want money money and they say honey honey



how many times do i need to pay for this stupid software?????



Please stop charging my account every time

Anonymous 5/3/13 5:22PM

I have just experienced the most frustrating experience I have ever had with any company support from McAfee tech services. Long story short - a level one technician worked on my computer for 3 hours by controling it by using go to assist. He eventually deleted my McAfee but was unable to download it again and in the process messed up several other applications on my computer. I supposedly got passed on to a higher level technician but over the course of 1.5 days they never called me back even though I was promised a call back in a certain time after I made several inquires. The final frustration - we received a call from McAfee at 12:50 AM this morning. The team is located in India. This was either gross incompetance or a cruel joke.

Anonymous 2/11/13 1:14PM

I too have just been charged agianst my old card details without my permission. Am looking into police report for Fraud / theft. I have not used them for over 18 months due to lack of support and trust.
Can't even contact them to express my opinion or demand a refund. Sent as a donotreply.

Anonymous 2/10/13 1:24AM

My subscription doesn't expire until April and I just received a message (early February) saying they renewed my subscription using the card I had provided. At no time did I ever authorize use of my card for automatic renewal. Plus the plan they "renewed" was $20 more expensive than the plan I had!On my way to the bank to question this transaction and have them investigated for fraud!
The scary part is that this is supposed to be the company I trust for my internet security!

angreebird 2/2/13 11:45AM

They did the same to me. Charged me for services on computer I no longer have. Called service and they put me on hold immediately when I told them I wanted to cancel subscription. Then they hung up on me.

Stumpy 1/31/13 4:59PM

This is the worst company ever in Customer Service. I requested a refund for 3 months now and the stupid Customer service people are still telling me to wait. Never ever using McAfee again!

Anonymous 1/13/13 3:28PM

I downloaded a virus update. It crashed my
computer. It is now in the shop not knowing
if it can be repaired or not. Found out Macafee has a virus in their update downloads that will crash your computer. Would not Macafee be responsible for the repair on my computer or a new on if this one can not be repaired? This upsets me greatly when you pay for good service.

Anonymous 1/3/13 6:21PM

I too have been "robbed"by Mcafee. I cancelled my subscription and then received an e mail telling me that the card they used to pay for their service had expired.I was horrified to find a payment had been taken using the new cards details which were definately NOT supplied by me.My bank is investigating this fraud

BQWZ 11/26/12 5:16AM

NOTE TO THE people requesting refunds, the wait time is very long -- to DISCOURAGE refunds, my time is worth way more than $69 per hour so that is why these MFs are making sure the hold time is long MOREOVER they skype keys do not seem to be recognized so calling and selecting option 3 is just not working, METHINKS this is by design. I will now avoid every using another Mc Afee product!

dave 11/8/12 7:40AM