Intuit

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I have been a long time QB user and have enjoyed the ease of use of QB. However, I am now a VERY frustrated customer. Over one week ago I called QB customer service as my QB errored out and I couldn't bring it back up. I put in a service request and was given a 3 day response time. First, that was riduculous as we were totally down and all our business is conducted on QB. Having no alternative, I waited howver impatiently. The day after it was promised (or in the middle of the night on the day it was promised) I got an email saying it would take more time. Time after time I have tried to talk to a real live person, but can not get anything other than an email response.
Today, exactly one week later, we received the file back, supposedly fixed. When my computer tech company tried restoring it errored out at 95%. AGain, we could not get a live person, and emailed QB tech support. It is now 7 hours later and no response.

This is so incredibly unbelievable. Being a small business (which is why QB was created and has had such great popularity) I don't have access to a professional data base expert to restore files and rely on QB.

It seems they are a product of their own success with a tech support out of the country and unaccessable. QB look what happened to DELL! That was a disaster for their loyal users and turned a host of companies and schools away from them.

lynnh999 8/31/10 7:05PM

The reason why we are getting that type of customer service is because our calls are routed to India. If we were speaking to customer service agents in this country we would have our issues resolved.

alliance 8/19/10 7:51AM

If you want my honest opinion. I really think that there is something "fishy" going on. I would put money on it, that Intuit is a terrorist attack in the making. Every time I call customer support it gets weirder and weirder. The questions that they ask, and the information they asked from me had absolutely nothing to do with the issues I was having. And DO NOT allow them to take control of your computer. I am in the process of finding something different and hopefully all businesses in the US will too. We need to get these people away from our personal information and technology.

keithbo 7/15/10 8:04AM

Still down? I cann't believe that Intuits down their website, quickbooks and all associated pages. What's happening? I'm just about to match my bank transactions, and the screen suddenly lost. What a ridiculous.

Anonymous 7/14/10 11:53AM

I agree I rely on quickbooks for all my business needs, including payroll. Today is payday and I can not get my payroll down because there site is down. This is the third time in recent months and I am growing very concerned with their able to handle the situation.

Anonymous 7/14/10 11:20AM

I would never recommend this program to another business! This inconvenience is unbelievable. The customer service sucks. This is the 2nd time in two months during business hours that this system is down. I am losing time and money with this system.

danielle 7/14/10 11:18AM

This is absolutely ridiculous. They have no idea QuickBooks or that the Intuit main page is down. Unacceptable!!!

MadelaK 7/14/10 11:06AM

You must be kidding!! Down again and they don't even seem to know it. Their main support line says all is well. What a bunch of lying morons. If I could find where the CEO lives I would pay him a visit. He wont like it.

prlicht 7/14/10 11:02AM

I guess at quick books no one is interested in the problems they have caused;lost business;don't know what anyone owes after they drop us (because all support is in quick books)can't get system up;bottom line Quick books is costing us big time!I should have known not to get an accounting system that is backed up on-line!!!Some one should be fired and they would be fired at our company;with a refund for our customers!!!

camhornsby 6/27/10 4:22PM

11:18 ET in South Carolina and Quickbooks online is still down.. I have lost a days worth of work. A couple customers are not happy.. And in the I am shocked about how Quickbooks can be so resourceful but has dropped the ball.

Undrpyd 6/16/10 8:23PM