Western Digital

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Helpful, I work in Tech Support for Apple. So it's all about how you talk to your rep. Trust me... call in guns blazing no one wants to help you. She hooked me up with a free replacement. Thanks mucho!

LadyZX6R 2/22/13 11:06AM

Their support techs do not speak English as a first language, and are very difficult to understand. In addition, they don't reply to emails, and when I shipped back a defective hard drive, they didn't notify me even 3 weeks after they received it, and didn't send me a new one because they were out of stock (but didn't feel necessary to notify me of that)
Pretty lousy service - I hope I won't need it again.

CC 6/12/12 8:23AM

I have given up trying to find any decent contact details for this company. Can't navigate around their website, can't locate contact details - phone numbers provided on the Australian website are for a private residence!!!!! Website Tech Support is a deadend. The whole thing stinks of dodgy practices. Customer service - not by a long shot. Will never buy their products again

Moira 6/11/12 8:00PM

Just purchased a NEW MYBook LIve Duo, and have been trying to reach them for 4 days now. Left on eternal hold each time.
Great customer service..................

Anonymous 2/29/12 11:29AM

Your policy on treatment of defective merchandise is awful.

Anonymous 5/22/10 3:10PM

help

ivfitz 11/7/08 4:35PM