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Seagate

www.seagate.com
Please find Seagate customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Seagate listing at any time if you have new information.

Technical Support

Phone:
800-732-4283

How to reach a live person:
Press 1 for English
Press 2 for technical support
Select the option related to your product

Hours of Operation:
Mon-Fri: 6am - 8pm MST

Email:
This information has not been added.
Click here to update this department.

Customer service link:

Description:
This information has not been added.
Click here to update this department.
  User Comments  
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very bad service even i got 5th time replacement but still its not working. hard disc is not detecting in computer

jaffar 5/25/13 2:40AM

The ENTIRE company goes to lunch everyday for 1.5 hours; from 11:30 to 1:00pm CT. This is the worst Customer Relations Dept I've ever seen!

Are you serious?? You couldn't send half the staff(for just 1 hour...) and then the other half when they get back?

No, Seagate insists they have a GAPING HOLE in their Sales, Warranty, and Tech Support Contacts on a daily basis!?

CCB 5/22/13 10:05AM

Crappy products- never again--- I will stick with Western Digital HD.
That Seagate HD I purchased fail- so they sent me another one (refurbished, cheapos)- failed also, then claimed it is out of warranty. Crappy products, crappy Customer Service. 100% of failed products (2/2 in my case)

Erik 4/19/13 4:13PM

Just spoke with a Seagate representative, Mark, regarding a lost part to the power supply for my Segate external hard drive. Mark took my info and then advised that the Hard Drive was still under warranty and that a replacement power supply would be mailed to me. WOW, I never expected that! Great Customer Service, Thanks Seagate

Traveler 11/20/12 8:17AM

Got through easily but I believe the hours are 8-6, and it's Central time, not Mountain. Also they take a lunch break from 12-1.

bt9 6/14/12 11:24AM

They want $600 to recover my data!!! It's THEIR fault my drive crapped out! Service was not so bad.

XANAfied32 1/24/12 12:59PM

I had a tough time finding the number to call for tech support for my Maxtor OneTouch 4 drive. However once I found this site I called in and there was no wait and they resolved my problem promptly

Anonymous 12/2/11 10:21AM

Just one more story about bad service. Bought a Go-Flex online from their store. The thing was bad right out of the box. Called support - waited. Then spoke to an agent - said I wanted to return for a refund. First refused to refund. Then said would refund if I paid the $15.00 to return the product. I was told that the products ARE NOT tested in China; so, they expect some to be bad from the box. That's a heck of a thing.

aamador 11/30/11 12:17PM

Switching to a hard drive supplier where I don't have to press 1 to get English.

ManFrmUnce 8/24/11 9:33AM

The contact info provided was "spot on". I had previously searched for 30 minutes on the Seagate Web site to find the contact phone number. No luck. But once I decided to search (via Google) for an alternate contact source, I saw your site and remembered that I had seen a local news piece on your company. Thanks so much!
And, very thankfully, Seagate does answer the phone quickly and offers very good customer service.

Anonymous 8/15/11 11:30AM


View all 25 Seagate customer service reviews, complaints and ratings >>
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  Seagate Manuals  
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  Seagate Drivers  
Easily locate Seagate driver and firmware links available at DriverOwl.com.

Free Seagate drivers and firmware at DriverOwl.com

  User Rating  
Based on 213 votes
2.8
Customer service rating:
Seagate
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