Seagate

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very bad service even i got 5th time replacement but still its not working. hard disc is not detecting in computer

jaffar 5/25/13 2:40AM

The ENTIRE company goes to lunch everyday for 1.5 hours; from 11:30 to 1:00pm CT. This is the worst Customer Relations Dept I've ever seen!

Are you serious?? You couldn't send half the staff(for just 1 hour...) and then the other half when they get back?

No, Seagate insists they have a GAPING HOLE in their Sales, Warranty, and Tech Support Contacts on a daily basis!?

CCB 5/22/13 10:05AM

Crappy products- never again--- I will stick with Western Digital HD.
That Seagate HD I purchased fail- so they sent me another one (refurbished, cheapos)- failed also, then claimed it is out of warranty. Crappy products, crappy Customer Service. 100% of failed products (2/2 in my case)

Erik 4/19/13 4:13PM

Just spoke with a Seagate representative, Mark, regarding a lost part to the power supply for my Segate external hard drive. Mark took my info and then advised that the Hard Drive was still under warranty and that a replacement power supply would be mailed to me. WOW, I never expected that! Great Customer Service, Thanks Seagate

Traveler 11/20/12 8:17AM

Got through easily but I believe the hours are 8-6, and it's Central time, not Mountain. Also they take a lunch break from 12-1.

bt9 6/14/12 11:24AM

They want $600 to recover my data!!! It's THEIR fault my drive crapped out! Service was not so bad.

XANAfied32 1/24/12 12:59PM

I had a tough time finding the number to call for tech support for my Maxtor OneTouch 4 drive. However once I found this site I called in and there was no wait and they resolved my problem promptly

Anonymous 12/2/11 10:21AM

Just one more story about bad service. Bought a Go-Flex online from their store. The thing was bad right out of the box. Called support - waited. Then spoke to an agent - said I wanted to return for a refund. First refused to refund. Then said would refund if I paid the $15.00 to return the product. I was told that the products ARE NOT tested in China; so, they expect some to be bad from the box. That's a heck of a thing.

aamador 11/30/11 12:17PM

Switching to a hard drive supplier where I don't have to press 1 to get English.

ManFrmUnce 8/24/11 9:33AM

The contact info provided was "spot on". I had previously searched for 30 minutes on the Seagate Web site to find the contact phone number. No luck. But once I decided to search (via Google) for an alternate contact source, I saw your site and remembered that I had seen a local news piece on your company. Thanks so much!
And, very thankfully, Seagate does answer the phone quickly and offers very good customer service.

Anonymous 8/15/11 11:30AM