Maxtor customer service

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Technical Support

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Phone: 800-732-4283

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  • Hours of Operation:
    • Mon-Fri: 6am - 8pm MST
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User Reviews

29
Jan

Posted by Michael Bentkowski


on 1/29/18 at 10:11AM

Bought A Sea Gate 6 Tb Backup Plus Hub For My Imac. The Installation Instructions Are Very Bad, Bad. Therefore I Went On The Web Site, There Is Nothing I Understand In There - No Phone #, To Talk To Human Being. Called Your Corporate Office The Operator Gave Me A Phone # 1-800-732-4283 And It's Not In Service. Called Again She Transferred Me And It Cut Me Off Again. (hung Up).

This Is No Way To Run A Business, When Customers Need Help And Can't Be Helped By Sea Gate.

I Am Bringing Back My Drive As I Am Unable To Install It.

I Am Telling Everyone That Sea Gate Does Not Help You To Install There Products On Computers.

My Phone Hope To Hear From You????????

08
Dec

Posted by Anonymous


on 12/8/17 at 8:43AM

I purchased Seagate dashboard to back up my computer but it keeps saying last job fail. I am trying to just back up my pictures so that I have more room on my hard drive. Can you tell me why this keeps happening? I am getting pretty upset because that is the reason I bought this product so that I have more room on my hard drive.

03
Nov

Posted by Anonymous


on 11/3/17 at 7:37AM

Dear Sir/Madam,



My concern is regarding the files stored in my Seagate branded external hard drive.



It's like this, my former laptop computer got damaged and since I already have quite an big amount of file although still below the maximum capacity, I was advised by an IT friend to just have the internal drive of my former computer removed and that I purchase an enclosure so I need not immediately transfer files in my new computer, which I did.



At first I had a problem with the first external enclosure I bought since it cannot read the files in the enclosure. I went back to the store where I bought the enclosure and the sales people chose a flatter and more compact external eclosure. It then worked there in the Malls.



During the past wk, I brought again my laptop to the technical group. This time my concern is the sensory items in my computer. I was so disappointed since all my files are in the external hard drive.



According to the sales/technician in the store, my problem is not with the enclosure I bought from their store since the unit (external drive) still lights up and icon of the external drive can still be seen but it can no longer be read in my computer.



Please help me. I need my files to recovered by next week. The brand of the internl drive is SEAGATE.



You may get in touch with me in the following I am a resident of Davao City, Philippines.



Thank you.

02
Jan

Posted by Anonymous


on 1/2/17 at 1:54PM

Dear Sir/Madame:

I am trying to find a Seagate Plus Slim Backup 2 TB drive that is compatible with Windows XP. A 1.5 TB drive, if I can't locate the 2 TB drive, will have to suffice. I've tried Costco's, Target, Walmart and BestBuy. I purchased a 2 TB Backup Plus Slim drive from Target but had to return it because it is only compatible with Windows 7 and up. The listings for the 2 TB drives on Amazon don't specify operating system version compatibility.

Where can I find a Seagate Plus Slim Backup drive (2 or 1.5 TB) that works with Windows XP?

It was also difficult to find a spot on the Seagate website to send an e-mail comment.

03
Nov

Posted by Anonymous


on 11/3/16 at 2:06PM

I have a 2 tb Seagate drive which worked until I bought a newer Mac. Now I can't put files in the trash. I contacted customer support but find I must pay a ridiculous fee to get help. Make a product that doesn't function properly, and you can make more money by having it not work properly. Great business!

View all 41 Maxtor customer service reviews »
Customer Service Ratings

Based on 224 votes.

2.8

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