Canon

Click here to add a comment for this listing.

Joanna with cannon at technical support was excellent. She really help me troubleshoot my printer. She is also sending me out to my nearest service rep since we weren't able to resolve the issue.

lak3rgrl34 8/17/10 10:01PM

Most helpful customer support I have worked with. My printer was missing a part, they are mailing me a new printer free of charge. How many other companies would do that?

Anonymous 8/17/10 10:07AM

Just spoke to Phil about software connected to the 5D mark II- he was very nice, helpful, and easy to talk to about the confusion Thanks Phil!

Anonymous 8/14/10 11:52AM

Bill at station 252 just spent a lot of time helping me download my CanoScan Lide 500F on my new I Mac. He could not have been more helpful. He deserves an A+. He was patient and nice when I made mistakes and we had to start all over. You are fortunate to have such an excellent employee.
Marilyn Smotherman
marilyn.smotherman@sbcglobal.net.

canon canoscan 7/23/10 3:34PM

After much searching for a phone number I came across this site. Darryl was very helpful and eventhough we could fix the problem he did send me am new ink cartridge for replacement. This service was much better than one of the other sites that wanted me to pay before a tech would even chat online with me.

Thanks again Darryl!!

Ms Clay 6/21/10 3:19PM

Darin walked me through setting up the fax on my multifunction printer. He was patient, articulate and knowledgeable. I couldn't have done it without him. The manual was extremely poor, obviously not written by an American, and I couldn't follow it.

connwoman 6/11/10 12:56PM

I have a Canon Camcorder model DC-20 that's several years old for which I had never used the memory card option, only the DVD. John took my call and provided a ton of helpful information in non-technical language that I could easily understand. His product advice saved me from the mistake of purchasing accessories that would not work with this older model, then advised me of the correct products, the maximum memory card capacity, and their functionality. This was terrific customer service, all in a matter of minutes. Way to go, Canon! I will remain a loyal Canon customer!

Dave Lawson 5/27/10 9:32AM

This is true of each / every Canon product I ever bought: Their manuals are totally inadequate. Even though the product reviews are filled with praise, the user guides explain nothing. This company has been selling products to English speaking people for ages. Yet there is a serious lack of decent communication in the English language. It offends me, Every time I run into this I swear off Canon, and yet somehow I fall iinto their trap. A matter of adjusting image size settings on a SD940IS is never explained. Neither is how to adjust for color temperature.

Their "user guide" never offers a phone number for the purchaser to call. As a customer I have gotten short changed by Canon. Am I the only one?

Michael S. 5/8/10 2:48PM

I had a hard time finding a phone number for Canon elsewhere, so I was happy to find this site. Initally I was annoyed by the automated voice that kept asking me to say why I was calling, the model number, etc. But it went pretty smoothly, and I was able to speak to someone quickly. A guy named Sean picked up and answered my question. Thanks!

Anonymous 5/7/10 10:21AM

Keneesha was patient, courteous and most of all quite knowledgeable of the problem and had my scanner up and running in minutes.

JT 3/15/10 9:52AM