Victoria's Secret

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I was browsing the internet for other customer service complaints, and it appears that my issue is sadly not unique. I was making a purchase during the semi annual sale in June 2010, and during this transaction the sales associate asks me if I want to sign up for a benefits card to receieve coupons, discounts, etc.

I asked her three times if this was a credit card, and three times she kept saying that it was a customer loyalty card (and not a credit card). Well, I thought it was strange when she asked for my ssn for verification, but thought nothing of it until I saw the credit agreement in my bag later.

Furious, I immediately called the number on the credit agreement. After 15 min of various automated messages, I came to this forum to find a way to contact a real person. After dealing with attitude from the woman at the bank, I requested that I be sent a letter of verification that the account was closed. Fortunately the letter did arrive.

Unfortunately, this deceptive tactic could negatively impact my credit score!

Anonymous 7/7/10 6:54AM

I went to my local store to redeem my free panty card, which is a nice perk for shopping @ VS and using their angel card, to learn they no longer carry size XL. The young girl working says, "You can get a size L." I don't think so. When I called customer service to complain about the fact they no longer carry panties in the XL size, she was rude and only tried to defend their "new marketing strategy". I will cut up my VS angel card and not shop at your stores anymore. How is that for marketing strategy?

Anonymous 6/29/10 9:11AM

About two months ago I purchased the push up T shirt bra and loved it. The problem was that the edge (from the day of purchase) kept rolling up; making my T’s not so smooth. After a couple of comments that “You should get a better bra”, I decided to take the bra back (had misplaced receipt at this point)… I went to Arden Mall (Sacramento CA), and to my surprise the were very accommodating and helpful, The problem was they did not have the same bra in the color of original purchase, I looked around and saw several bras that I loved, problem, they did not have my size nor the color I wanted, at the point I shared with the sales associate that I would just go to Down Town VS…Wrong move, the moment I approached the register and shared with Nikki (the sales associate that attended me) the reason for my return. She gave me a hard time. She kept rei the company police about return with no receipts she also wanted to know how I was washing the bar, how I was drying it ect… Even after I had shown her the defected cup on the bra and shared what Arden was willing to do....I finally took the bra back and went back to Arden where they gave me store credit for. I did go back to show Nikki the store credit and to share with her, that there are sales associates with-in the company that care more about keeping the customer rather then humiliating them and losing a loyal VS customer.

Mari 4/13/10 10:08AM

Tonight I tagged along with my daughter to shop at Victoria's Secret (Toms River, NJ)
While I was there I looked around and found a bra that was what I was looking for, so I tried it on. It was totally the wrong size. I had asked the lady who worked in the bra dept. if they had more like it but in a different size....from that moment on, I felt that an expert was in control! She somehow knew the exact size I should have been trying on and showed me other similar styles that would work for me. After I tried them all on I found the one perfect bra for me, so I bought two! The sales associate's name was Donna, and she made a customer for life in me! I walked out of the store tonight very happy and FINALLY with a bra that fits me perfect!!

Anonymous 4/8/10 8:49PM

I have been requesting an invoice by mail for 5 months now. Evidently someone dropped the ball in filing this request. I returned two items and assumed I had a zero balance. Recently World Financial Bank has been calling every day asking for a collection. I do not have credit card dept. I would have gladly paid my balance in full, however I should not be responsible for late fees if I have no record of a balance. My experience has been so horrible that I canceled my Angel card and plan on NEVER purchasing anything from Victoria's Secret again. I've had to speak to people in 3 different departments and no one knows anything about this ordeal. What do I have to do in order to receive a paper bill?...disconnect my phone?

Anonymous 12/14/09 8:16PM

I had ordered a dress that was accidently shipped to my billing address rather than my shipping address. I called Victoria's Secret customer service and they were incredibly helpful. They sent me another dress absolutely free of charge and they were so understanding and I was on the phone for less than 5 minutes before they fixed the problem! Easily the best customer service experience I had.

Anonymous 11/22/09 6:46PM

Great response time with this phone number however the backordered lip glosses were pushed out another month. Too late for christmas even thought we ordered them begining of oct. Lame...

Anonymous 11/18/09 10:42AM

my sunglasses were lost in delivery so i called customer service and Angie is shipping them to me overnight o i have them in time for vacatio! She was awesome-GREAT WORK VS!

bridgetbell75 7/23/09 7:57AM

My customer service with VS has always been outstanding. Keep up the good work you guys!!!!

Diva1 1/30/09 11:58AM

I actually had a horrible in-store experience with a very snobby younger employee. Upon purchasing some items on the last day of the semi-sale, I inquired as to whether it was an additional 50% off as the sign posted above the rack said. The young woman ringing up my purchase said, they're already on sale, how much more off did YOU need? Implying that I was asking too much. I am not a confrontational person so I just shut my mouth and let her finish charging my purchase. However, inside I was reminding myself never to visit this Victoria's Secret ever again. Little to her knowledge, I am an extreme Victoria's Secret customer who was just looking for a good deal. As for now, I am debating on returning my deceptive purchase.

swtchinchilla 1/22/09 12:42PM