Victoria's Secret customer service

Victoria's Secret is a chain of retail women's clothing boutiques. The company also manufactures the clothing they sell. Mostly known for their lingerie, Victoria's Secret also sells womenswear. Victoria's Secret provides customer service by phone, live chat and FAQs.

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Customer Service

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Phone: 800-411-5116

User Reviews

17
Jan

Posted by Not happy consumer


on 1/17/23 at 8:37AM

VS employee in Southlands Aurora CO very rude! She does not smile & did not want to be bothered for an extra mile I was asking her re: merchandise. I don't know her name , she's kinda old & Hispanic with long hair. She needs to take customer service training. She does not look happy (personally) but do not take your personal issue at work, do your BEST service for customers. We, as a consumer spends money so employee can get paid. She is always not helpful when I visit this store. I hope she is not a Manager because she does not even know how to manage a customer which is the most important assets in a business world.

04
Nov

Posted by Syl


on 11/4/22 at 6:36PM

Moreno Valley California store in mall. Valerie was rude and talks over her customers. Called customer care and was told managers have no authority to make any kind of exceptions. So rude and will never go back.

13
Aug

Posted by Anonymous


on 8/13/22 at 1:52PM

Was at the Victoria Secret store at the Merritt Island Mall - was going to buy 4 bras, there was only one cashier open and the line was long. I asked someone that looked like a manager for check out assistance and she directed me to the only one cashier open, I told her the line was very long, and she doesn't seemed to be bothered, by the way, they was just standing there talking to another employee, and didn't even budge to look at the situation of that one cashier, and just told me she's sorry about the wait, and proceded to go back to what seems like a personal conversation. Needless to say, I put the merchandise down and left the store. What a horrible experience, btw 3 other employees were just standing there, with nothing to do!! Lost sales for you!! And a very uncaring Manager running that store, concerned more about continuing her story with another employee...

29
Aug

Posted by Anonymous


on 8/29/16 at 10:44AM

I purchased 2 bras on Saturday while traveling through. There is no Victoria Secret where I live. I wish to return the bras. I don't find them to be any comfortable than my cheap bras. May I send them back and the refund put back on my credit card?

21
Apr

Posted by Anonymous


on 4/21/16 at 3:51AM

I just bought a new bra a few weeks ago and the underside Came out after it was washed on machine wash cycle. I was very mad.....however I called them last night and they have already sent out a new one for me! Thanks Victoria secret/ pink!

View all 61 Victoria's Secret customer service reviews »
Customer Service Ratings

Based on 75 votes.

3.0

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Hours of Operation

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Victoria's Secret customer service news
The Victoria's Secret Fashion Show Is Returning to New York City

The sexiest night of the year is coming back to the Big Apple. Following two years abroad (Paris, France, in 2016, and Shanghai, China, in 2017), the Victoria's Secret Angels will be taking their wings home to the New York City catwalk for the 2018 ...

DJ Marshmello Takes Over Chicago with Victoria's Secret PINK for an Epic Dance Party

Victoria's Secret PINK is always looking for fun and creative ways to engage with its “PINK Nation” of loyal customers, and for its latest event in celebration of the brand's app relaunch, the PINK team partnered with DJ/producer Marshmello for a first ...

Here Are the Models Confirmed for the 2018 Victoria's Secret Fashion Show

Fall marks angel season and models have been vying to earn their wings in the 2018 Victoria's Secret Fashion Show. There's no official air date set for the big night, but casting has been well underway, with the lucky Chosen Ones confirming their ...

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