Posted by Anonymous
Spent 150 on Clinique cosmetics next day went back because some of them went on sale
Didn't get any refund and didn't get the 21 piece gift for spending $150.00
Will never buy my makeup at Macys again
Macy's customer service
Macy's is national chain of department stores originally named R.H. Macy's Company. Macy's is popular for its wide-ranging product offerings and its lore in American commerce. Macy's customer service is 24-hour a day phone support as well as email.
- How to reach a live person:
- Press 0 three times to get to a customer service rep
- Hours of Operation:
- Monday - Saturday 9am - 9pm local time
Saturday 9am - 7pm local time
Sunday 11am - 7pm local time
- Monday - Saturday 9am - 9pm local time
- Email:
- This information has not been added.
Click here to update this department.
- This information has not been added.
- Customer service link:
- Main Company URL:
- Description:
- This information has not been added.
Click here to update this department.
- This information has not been added.
User Reviews
03
Dec
11
Sep
Posted by debsween
I had a package that was not delivered - UPS Claimed they delivered it. In trying to get a credit for this low amount $38.57. They third world country that they moved their customer service to pretty much called me a liar that it said delivered so too bad! I'm a platinum customer - my credit limit is so huge and they offered to transfer me to credit to close my account! Really they would rather lose a great customer over $38.57. I'm paying off my account less the $38.57 and will NEVER shop there again. Their loss - BUT i'm sending a letter to their CEO and tell them this is exactly why they are going bankrupt. NO customer service.
07
Jul
23
Dec
Posted by Carmen Neilson
I called Customer Service a few minutes ago. I explained that I am a Macy Credit card customer, that I could not sign into my account on the Macy's app; the system rejected my password, which is my Password. The two agents to whom I tried to explain this problem did not understand at all and kept asking me the same questions over again. I became so frustrated that I hung up. I tried to call again to ask for a different department and I can't get through. Carmen Neilson, Customer for at least the past 50 years when it was named Liberty House in Honolulu.
22
Dec
Posted by Anonymous
I have 20.00 of Macys money that I am not able to use. I called customer service and was not helped. I have my order done and ready to submit but was told I had to order through the rep in the phone. I am a customer that will not be shopping at Macys any more. I shopped and was told that I could redeem my cash online or in person but that is not the case. The way this cash is handled is very difficult, Kohl's cash is so easy to use whenever or however you want...so I guess I will be shopping there. It is sad that you guys can not honor what you say...