Barnes and Noble

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Your customer service is non-existent.
The Nook charge cable I purchased yesterday drained vs. charged my Nook.

Live chat's technical person had NO other suggestion except: "Return it to the store"

a) The store is miles away = why I called "B&N" support.

b) Insult to Injury! When I bought my Nook weeks ago, they charged it in the store. Very nice except they forgot to then include the cord when they packed me.

c) I only noted this omission when I went to charge it for the first time yesterday.

d) Ergo, my drive to buy one (having no proof of "B" above.

e) And now this.

Signed, One very unhappy customer

Anonymous 6/10/13 6:35AM

There is no support with the Barnes & Noble customer support. The staff is not knowledgeable. The are not properly trained. They do not understand the issues. They do not provide any assistance whatsoever. Ask a stranger they will be more helpful.

Anonymous 5/29/13 2:18PM

Customer service at Barnes and Noble is does not exist. I have been disconnected three times and put on hold for more than 20 mintues twice.
They keep charging my credit card for downloads that I did not order. This has happened 7 times and mostly with multiple items on the order.
I am forced to take legal action and sue them. I feel this is out right theft on their part.

Gary 3/22/13 8:40AM

I went to your store today to purchase a math workbook for my son. I was very shocked to see the Sports Illustrated Swimsuit Issue at children's eye level. That issue needs to be covered and out of children's view and reach.

I feel both saddened and angered at your total disregard for what is socially appropriate for children. There are young children who have more moral sense than many of the grown-ups who make decisions regarding magazines and I find that very scarey! What a poor example your store is setting by displaying these magazines for all to see. I have been a loyal customer for many years. Fortunately the girl did move the magazine, however the damage has been done. What does Barnes and Noble plan to do to rectify this?

There are many ways to make money that do not exploit women's bodies. Why would you even want to engage in such business?

I would like a response. Please don't tell me that Sports Illustrated makes you put it
out. Do they own your company? I am glad Sports Illustrated does not own me.

Thank you and have a nice day!

Anonymous 3/13/13 2:49PM

I went to your Framingham store in Shoppers World today to see if you had any of the baby einstein flash cards my 11 mon old son loves to use. I received a set as a promotion (through a separate company) a year ago and wanted a second pair. Since Barnes and Noble carries most of the Einstein products, I figured I would see if you had any in stock or something similar to the ones I had at home. Not only did I leave empty handed but I left irate for the first time. The sales person working in the children's section was extremely condescending and I felt her behavior deemed a letter. When I asked her about the cards, she asked how old my son was and then proceeded to tell me how wrong I was for using them in the first place. It is one thing to kindly suggest other options if you do not carry the desired product, it is an entirely different story to interject your thoughts and opinions on someone unprovoked just because you do not believe in their teaching methods. She carried on about all her degrees and her doctorate in child psychology and told me that unless my son was a genius, said in a sarcastic tone, I was doing him a disservice and should not be encouraging the use of them. I am sorry but I do not force my child to look at flash cards, he does that all on his own. Not only is the recommended age on the cards 6 months and up, I do not see how it is harming him and did not appreciate her lecturing me on how I am pushing my son in an unhealthy manner. I already have the cards and know how much he loves them and has benefited from the use of them. He looks through them several times a day with or without me and never once because I forced him. He wants to learn about the world around him and it would be a "disservice" NOT to encourage his learning in whatever way he chooses. After explaining this to her, even though I felt she already overstepped her boundaries, she continued to point out what she thought was more age appropriate learning till another customer interrupted and I quickly exited. I did not ask for her opinion and to insinuate she knows my child better than I do because she has several degrees is insulting. I thought her comments were inappropriate and despite her telling me I was out of touch with what children should be focused on at his age, I think she is the one who needs to be more in line. Her doctorate should have taught her that nobody knows what best for their child better than their parents.

Ctreadwell 1/23/13 3:22PM

We are very upset because we called twice and you said the gift card was taken care of.I looked in are email and it was not in there . so if you can please send it to us it would be very nice to do that.We have been looking and looking in our inbox and it is still not there.We called on the 12/23/12.I have not gotten my gift card!So if you can get it to us it would be helpful!THANK YOU!Judy

Kelly Marcoe 12/25/12 2:50PM

I am one of your customers of Barnes and Noble. I recently purchased a membership and switched all of my future book buying from Amazon.com to Barnes and Noble. After establishing the account, I realized I had made an error and put in the wrong credit card and so I went back to my Barnes and Noble account and corrected my error. I was stilled billed incorrectly. I then contacted Barnes and Noble via e-mail and explained the situation and was assured the error was fixed. I was incorrectly billed two more times. Upon seeing a third pending charge, I contacted Barnes and Noble via phone and told them of my need to have the wrong credit card removed from my account and that the wrong account had a pending charge. I explained that the last error had caused my bank balance to go negative. I was told to ignore the pending charge and that things would probably work out in the end. When I said that no, last time they had not worked out and I was very concerned and wanted the matter cleared up or I would pull all my future orders, I was told to have a nice day. I asked to speak to the manager. That was 63 minutes ago as I continue to sit on hold. I just thought you should know how your customers are being treated.

Anonymous 11/16/12 11:01AM

If and when you can get through to customer service they will assist. Lots of time wasted trying to contact right person. Ended up locating phone number through google and not on B&N site. Follow through very slow.

Annonymous 10/22/12 9:03AM

I am SO disppointed with Barnes and Noble Customer Service. Ordered a book on 1 August 2012, later changing my mind and returning the book the next day (unopened) after it arrived (4 weeks later). Book was returned (and received by Barnes and Noble) within 30 days. When contacting "bn_indoo.com," the lied and told me my package had not been received - BUT my U.S. Postal Service Tracking Number told the "Real" story of when my package was delivered and the time. I am STILL being told, "we will check it and refund your account shortly." How long is "shortly?" No one at Barnes and Noble can tell me when I can expect to get my refund. DO NOT order ANYTHING from Barnes and Noble because the Customer Service is really shameful. I certainly will not ever again!

dcanady 10/12/12 3:53PM

Your customer service phone numbers stink! I have been trying to call in for the 2 hours and have been put on hold every time for 20 minutes at a stretch.

rhill 10/8/12 11:50AM