Sears

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sears is the big bunch of sh-- i have ever seen. then install a dryer for us in june and the bondheads from chicago didn't even have the tools to do the job with so i let them use mind to install the vent with but. what they did instsed was to just put the in the floor joist and cover it with a peace of my insualation.

MAD AS HELL 11/20/09 12:45PM

I purchased a Sears garage door few days ago and I'm not pleased with their service nor the door and they refused to come back to fix it.

Anonymous 11/20/09 10:35AM

my home shield had contacted sears for a stove repair,they contacted me and i gave them the stove# and the part name that was bad.trying to make it as easy as possible for these people. they send out some guy who didn't have the info, looked and acted like he had no idea what was going on. he told me he had to order the part and it would be at my place on wend, and he would be out on thurs.to put it in. then sears calls me 4 times wanting to know when we can schedule an appointment to put the part in. i put the part in myself. these people have no fricken clue of whats going on and i will never use them again!!!! and now they want the part back.

Anonymous 11/20/09 7:56AM

I shopped & purchased items at Sears today. On my receipt it asked for feedback at searsfeedback.com. I went to that site & was put into a site for IKEA with questions that have nothing to do with Sears. I will never again go to your site, or shop at your store for that matter. Also, while we were at your store, they announced free giveaways for new items to be sold in your store. It was a scam to sell stuff. I was livid. I cannot believe in this economy that you would deceive your customers these two ways. Never again will you see me shopping at Sears & I plan on telling all our friends & family.

sheripi 11/19/09 6:36PM

I recently called your call center to schedule a repair on an LG washing machine. When i called your center the system was down but was informed that they were scheduling 10 days out and would be contacted the day prior which in this case is the 20th. Well I did not recieve a call so I called in and your center had no record of the call. to make a long story short even after speaking to a call center supervisor they follow thier script and said soory but not a thing we can do about this are next available appointment is on the 23rd they did not even attempt to at least get me a priority call schedule. So that is over three weeks that I am having to plan my life around your inadequate scheduling. I have purchased from Sears but this is it no more.

Joe 11/19/09 1:31PM

Oh and it's usually not the techs fault that they don't make it to you. Most techs complete on average 7-8 calls a day depending what the specialty is, yet we are given 12-13 calls to "try" and complete. So at 8 a.m there are about 5 customers that will be disappointed. So think twice about giving the techs attitude because we hear it all day every day and we still are forced to work at least 1-2 hours overtime every day.

Anonymous 11/18/09 6:42PM

I work for this company and they are digging there own grave. They are hiring people who don't have any expierience and don't have a desire to learn and those who want training are denied... Plus they prefer getting a good survey score over fixing a customers unit. Just a heads up to you all. The techs that know what they are doing are moving on.

Anonymous 11/18/09 6:23PM

how do u get a simple question answered? All I wanted to know was how much is a service call? They needed my name address phone number etc. I said I will give u my city and state and zip code but they wanted to open a file I said just give my the cost and then I asked what country they were in I was told no because of security but they wanted my whole history to quote a fee I'll use local repair service

Anonymous 11/18/09 3:02PM

So I called to check on my rebate and the lady asked for my information about 6 times and I couldn't understand her. I am so pissed! I cannot believe how rude she was to me. She would not answer my questions and decided I wasn't worth the politeness. I will definitely not be buying from them again.

Anonymous 11/18/09 2:33PM

Very bad service. people don't come when supposed to, order wrong parts.

No co-ordination within Sears different functions.

Anonymous 11/18/09 2:25PM