Qwest

Click here to add a comment for this listing.

I called on the 21st of December, 2008 to have my DSL service disconnected. I was assured that it would be and left it at that. Four months later I received a bill for an outrageous sum of $340 or so. Immediately called customer support and was told that I never called and my DSL was shut off do to non-payment. They miraculously "lost" the recorded phone call I made and the notations on the account. The kicker is that I was told that even though my service was "disconnected" I was still being charged monthly because the service wasn't terminated. I had gone with another provider and told Qwest I would fax them the invoice I received from my new provider to prove it. I have no need for 2 internet connections. They basically told me I was lying and that I was going to be sued if I didn't pay it. Still haven't by the way. They have also stopped calling. Hopefully they figured out that I am not paying for a screw up on their end

JD 11/7/09 11:44PM

I am very disappointed with the “customer service” that has been provided by Qwest. I have spent a much extended amount of time trying to resolve a problem with Direct TV. I know now that it is a mistake to bundle anything with Qwest.
When Direct TV through a contract dispute chose to no longer carry Versus, a channel I specifically wanted and paid for a package that included. I contacted them and told them if they were no longer carrying the channel I had paid for as part of their advertised package I wanted to cancel the service. To me even if there was a contract they were not providing the service contracted for. I was hung up on; when I asked to speech to a supervisor I was disconnected. Their attitude was tough luck if you don’t like it. In another call when I said that I would dispute the disconnect fee I was told that they had my credit card number and they would get their money by billing it. I canceled the credit card.
I received a statement from Direct TV showing zero balance. Now I have received a billing from Qwest with the disconnect fee included. Apparently you are there collection service. I have had several conversations with your “customer service” and was advised a month ago that Qwest would send bill back to Direct TV. On the bill I received a couple of days ago the charge is still showing. I called again and was told, after another extended conversation, that it did say that but it was a mistake. After the call a month ago I was called back by your “customer service” dept and advised that this was taken care of and the charge would not appear on the statement.
When I questioned the mistake and requested to speak with a supervisor I was put on hold for several minutes and the same person came back on and said a supervisor was not available but that he had spoken to the supervisor and that the notations may have said that the billing had been changed but it was a mistake. I ended up being transferred to a Direct TV rep. I feel that I am and was just being given lip service and the run around.

Jim 10/29/09 12:15PM

After hitting the pound sign about 10 times, I got to a recorded message letting me know it would be only another 3 minutes...and low and behold....I actually got a person. Get this, the woman was very courteous and did her job very well. The bad news is the piece of crap modem I bought from QWEST so I could use their internet DSL service failed after about 22 months. So I am now told, I need to go buy another QWEST modem. These idiots are telling me I need to go spend money so I can then spend money every month to use there DSL service but only after I pay for another modem. What bs. I have a Verizon air card and I will use it for $59 a month umlimited use and QWEST can screw themselves.

Anonymous 10/8/09 8:57PM

This company is scamming customers out of their own money. I have filed a complete with the FCC regarding their shady practices.

Leah 9/16/09 12:24PM

I hear ya! Even their add on this website says their hours are 24/7 but that isn't true! We have also been receiving late fees for past bills stateing we owe them however, we have bank statements showing payments came right out of the account! We tried to fax the statements to them and guess what?? QWEST gave us the wrong fax number!!

Tammy 9/14/09 5:44PM

Your customer service dept should be open 24 /7 people work the same hours as you.

john 7/4/09 12:52PM

They are absoloutely horrible. I had a problem with my bill and had to call five times in order to get it resolved and it was THEIR fault!

dana Taplin 6/15/09 7:22AM

To reach an American based technical support agent (DSL/Phone/etc)

Give your account/phone number to the IVR

Tell it you want to order new features

You'll be connected to stateside sales. Tell the sales person you would like to be connected to [DSL, Phone] Technical Support

At this point they will probably get your account information again and try to upsell you a bit. You can get past this by telling them you're not interested and just need to speak with support.

They'll connect you. This has worked every single time I've had to call and speak with Qwest DSL support.

kit 4/16/09 5:23PM