Qwest

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The QWEST DSL service in the Port Orchard area is terrible. I am paying for "High Speed Internet". My speed is 812/kpbs download and 446/kpbs upload speed.
When I call Qwest I keep getting the "everything is working fine" answer. Yet, when using SKYPE the calls keep dropping, and NETFLIX will not download movies because my "connection is too slow."
I have bneen, once again, on hold to
QWEST Tech Services for 30m minutes and still nothing but the recording.
If the problem is not resolved today, I am probably going to swith services on the Internet.
On the positive side, QWEST has provided great phone service and Direct TV. The "bundling" has saved me money. However, as most of my interaction with QWEST revolves around problems with my Internet , it makes me wonder if QWEST is providing everything they promise.

redtrucking68 9/1/10 11:29AM

I am very dissatisfied with your customer service reps. Today I tried to find out why I am receiving 2 seperate bills for my internet account and my terminated phone bill. I couldn't beleive how rude the person was to me on the phone. He wouldn't listen to my problem and he also made a smart remark. When I asked to speak to a suprvisior, he said "no", I am handling the problem for you. He then put me on hold and never came back.

Anonymous 8/17/10 7:15PM

I had this same darn problem,

Jackie


*****I too have had it with Qwest. After 42 years with the same number they are about to loose another customer. I had problems with my DSL, called for help and went through all the script that the service tech reads. How silly to ask for my e-mail, hey dummy, I am calling because I can't access my e-mail so what good will it do me for you to have my address??? I ask the tech if he thought it might be my modem, he said "NO, the green light is on so it is working". Don't believe them if they tell you the same thing. I had to set up a service call and it did end up being the modem. So not only did I need to purchase a new one, but also pay for a service call of $100. Wonder how many have had this problem, just another way for Qwest to get in your pocket.

Gloria 6/22/10 1:11PM

Anonymous 7/29/10 9:25PM

I too have had it with Qwest. After 42 years with the same number they are about to loose another customer. I had problems with my DSL, called for help and went through all the script that the service tech reads. How silly to ask for my e-mail, hey dummy, I am calling because I can't access my e-mail so what good will it do me for you to have my address??? I ask the tech if he thought it might be my modem, he said "NO, the green light is on so it is working". Don't believe them if they tell you the same thing. I had to set up a service call and it did end up being the modem. So not only did I need to purchase a new one, but also pay for a service call of $100. Wonder how many have had this problem, just another way for Qwest to get in your pocket.

Gloria 6/22/10 1:11PM

This is for Residential service. You can get to Business through this number but it's a lot of trouble.
So, you might want to add "Residential" to the title.

Anonymous 6/4/10 1:38PM

This may not be the right place, but I wish to complain about ADSL speed to WILLIAMS, AZ. If I connect, from Brisbane, Aus. to my friend in Williams at 4pm local, video and voice, there are dropouts, reconnect using only voice, still dropouts. If we do this at 5am, [Williams time], perfect video and voice. To me, this is an indicator that there is insufficient bandwidth going this way. More people on less to be used by individuals. In the USA, I think you should place ur locale on comments to help track down bad areas where the company is skimping on bandwidth, i.e., NOT meeting obligations to provide the service contracted for!

Anonymous 5/28/10 2:31PM

I just had a very terrible experience. I have never before called Qwest customer service until today. The experience was time consuming and annoying to have to listen to the pre-recorded message for about three minutes before been connected to a real person. Why isn't customer service made simple by having a real person answer the phone? May be is time to find another compnay.

Anonymous 5/10/10 2:46PM

Qwest is by far the most incompetent company I have ever had the misfortune of dealing with.

Back in Jan of 2010 I called to cancel the land line as I no longer needed it. I also asked to be changed to a cheaper DSL. The following is what I sent to these clowns, as I don't want to re-type it all over again.

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I fear my troubles are only beginning. In January I called Qwest to remove my land line, go to a cheaper DSL, and bundle my Verizon phone.

I called on 1/8 (a Friday) to cancel the land line. No longer used it and it was sucking up $40 a month. I also wanted to go with a cheaper DSL package.

After going back and forth I finally get what I set out to do...or so I thought.

40 minutes later I was running out of patience for what should have been a simple service change. Person I was talking to transferred me to another dept for final approval or whatever. Being on hold for a bit, she returns and says they're not picking up and to call back on Monday to finalize. Okay, can do.

I didn't get back to them until 1/12 (following Tuesday). I explained that I was told to call back to finish an order and gave them the order number. She said no order was shown and would start a new one.

Okay. Fine.

I go through the motions again and get all set up. A week goes by and I get double welcome packages and related mail.

One shows a date of the original order...you know, the one that showed no record of being ordered. 2nd order shows a date of 1/12.


I don't know what it will take to get this right, but I refuse to call into Qwest any more and hope to God that someone in the web department can get this straightened out for me.

Accounts in question are 208-467-xxxx and 208-467-xxxx

On one I'm charged 46.99 plus some lame fees. Other I'm charged 59.99 with a "savings".

One appears I am still on a land line, when I do NOT want one.

To reiterate what I tried to accomplish back in January and could not...

I want the cheapest 7meg package that Qwest offers, and I was told 46.99. I don't believe it, but that's what I was set up with.

DSL (NO LANDLINE) and bundled Verizon service. That's all.

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It's obvious they can't get anything right. I don't know how these idiots get dressed in the morning and find their way to their work cubicle. They are THAT stupid!

Now they claim I owe 230 dollars PLUS they are holding my Verizon phone hostage until I pay Qwest.

What can I do?

I want to walk away and start all over with a new phone, however this number is on my business cards, website, all my contacts have it, etc. Would be quite a headache to transfer everything.

Any ideas/resolutions, you can reach me at purplethunder21 at hotmail dot com

Thanks

QwestIsAwful 4/10/10 4:40PM

Holy smoke, what a disaster. I've been overcharged for MONTHS- had called in October to LOWER the use, the internet, the DTV. found out later the "customer service rep" who took my order actually gave me the FASTEST speed on internet, most expensive bundle, most expensive phone line, etc. Must have been working on commission. Contacted customer service and the first lady helped me figure out what had happened, however they system was down and she could not correct it herself. She left a msg for her supervisor but the fees continued. I contacted them 3 more times before I finally got someone to DO something - after paying over $600 in extra charges. I was told "don't pay your bill, you'll have a lot of credit". Account is now 2 WEEKS past due and,....you guessed it, they disconnected the DTV. Wow, what a company. At this rate they should have been run out of town already. Thieves and jerks!

Anonymous 4/6/10 8:09PM

billing not open when I get home from work. No notice given to ill senior citizen re bill before being cut off (2 weeks past due).
you hide the phone numbers on your web site. Your customer service rep on the chat was evasive.

Anonymous 4/6/10 8:00PM