QuickBooks

Click here to add a comment for this listing.

Buying quickbooks was the most stupid thing I have done this year.
We got an issue to save the price in the item list and have to call from Mexico to get a support: 3 calls and almost 2 hours waiting for a representative.
Results: a software that costs 200 dollars that doesn´t work properly, more than a hundred dollars phone bills, problems are not solved and they want us to buy a support plan...
I know lots of third-world companies which are much more efficient and much more honest than Inuit.
Save yourself time and money, don´t ever buy an Inuit product

·$%&/()*** 10/22/09 11:34AM

This has been the worst support I have ever seen. I was promised a return call to purchase a new QuickBooks. I took off work to be there. NO CALL. I lost 3+ hours of work.

THANKS FOR ALL THE LIES AND NON-SUPPORT!!!!

Anonymous 10/10/09 7:24AM

I switched my credit card processing from another company to quickbooks because they offered to update my software for 2009 for free. After switching, I then found out that the software they send you is for Quickbooks, THE BASIC VERSION. I then had to FULL PRICE for the Wholesale & manufacturing Version. Meanwhile, I was charged the monthly fees and then some for non-usage of the Quickbooks credit card processing-since it took me some time to get the CORRECT VERSION of Quickbooks. Now I have the priviledge of my 8th phone call to yet another department to find out why my bank is being charged every 4-6 days for on-line services not associated with the credit card processing. This has happened before, too many times to recall. I've finally had enough! It may take me many months to convert all my inventory and financials over to another software progam-but to not have to constantly call for refunds on suspicious charges through Quickbooks will be well worth MY time! I have used Quickbooks since 1992-I WILL NEVER USE YOU AGAIN. EVER.

Boxerbeck 10/6/09 11:04AM

Technical support it terrible... Do not buy
their new products.... My Quick Books Pro
2009 keeps eating my company files and I just
got screwed for a $ 299.00 support program before they would help me. Check with them
first about support before you buy anything from these crooks...

Bob

Bob 9/16/09 3:39PM

What a scam!
Customer service does not help and technical support wants you to to pay a monthly fee to ask them about thier own error reports. Very frustrated!

Anonymous 9/1/09 12:22PM

Hello

My quick book system getting error(code -6010,0)
and I tried call technical support several times, but couldn't contact. Very frustrated that it is so hard to contact Quickbooks customer service.

Anonymous 7/21/09 9:28AM

Do not call 1-888-222-1257 for QuickBooks support! That is not a QuickBooks number - it is an insurance company customer service line!

D1941 5/15/09 12:52PM

Well this is pleasing to read. I am on hold waiting for support for the 2009 Mac version I just purchased earlier this evening. I have been on hold for 35:45 as of now and have yet to talk to someone. I am trying to restore my company file, I get an error. I found the problem on the support website and at the bottom it reads:

"Detailed Instructions

Intuit is aware of this issue. There is no resolution at this time."

Wow. And yes the sales rep said if I have any problems she will refund my purchase. After reading the rest of these comments I am pretty sure I won't see it again. Well... Time on hold now - 39:49. Off to the BBB site while I wait. WTF

Another disappointed victim 5/14/09 6:33PM

I purchased QB Pro 2008 last year and 2 weeks ago my computer died taking all my precious data. like an idiot, i never backed up last month after completing tax stuff! 2008 data must be reentered. joy. i lost the software too. i called and they helped me quickly! wow. i even got a replacement CD free and it was expedited free! $35 value. she was so nice. im happy. and lucky from reading those reviews below. thank god!

kevin33315 5/13/09 10:38AM

Do not use the free trial version. I currently have the Premier version. Was offered 2 months of enterprise for free to try. I cancelled after the first month. I was then charged $280.00 as they said they have no record of my cancellation. I have given them the name and phone number of customer rep that I spoke to TWICE to confirm the cancellation. They have said that they will now cancel my account but will not refund me the $280.00 as they have no record of my cancellation order. I have even told the salesman of the problem. He has his own number and extension at Quick Books and he assured me he had cancelled it. Still, no cancellation and they refuse to refund the money !!!! Stay away from this Company!

MadasHell 5/4/09 5:41PM