Vonage

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Was told it would most likely work with my hughes net, got it and it did not person I talk to said it never works with satilite and to send the box back.
I sent the box back and they charged me $85 to my bank acount told me that after the box was tested to ensure I didn't tamper with it I would be reinbuses, well I had $80 in the account no warning from vonage that they were going to charge me with this so I have over $25 in over draft fees, plus fees per day until I could get money in there to cover it, vonage still hasn't gave me my money back said they haven't got the box tested yet. I had the box for less than two weeks, and they have cost me an arm and a let and customer service is no help, they just tell me a few more days a few more days, that is my money they stole I want it back,
If you want a good phone go with magic jack it won't work with satilite just like vonage but it does work and they don't BS you my uncle has it and it works great.

Megan 9/1/10 12:53PM

I have had Vonage phone service for a year with out any problems. I can recommend the service without hesitation.
I just spoke to a customer service representative and she answered all my questions concerning lesser minute plans quickly and fully.
My only concern is the cost rises but so do all my other cable and high speed internet services.

Anonymous 7/14/10 1:13PM

Worst customer service ever, I tried to cancel a year ago and they would not transfer my phone number to tmobile. So I waited just long enough for my contract to expire and canceled it. Bubye Vonage.

loangal@hotmail.com 6/16/10 3:37PM

I have been living abroad for about 6 years and have been using Vonage ever since. As an expate I can not complain about the quality of service. At one point I did have connections problems however I found out that that bandwidth of the internet service provider I was using was very low and this was causing the issues with my Vonage service. Ever since I changed my internet provider that has much broader band width, I have had no issues what-so-ever.
So I really can't say anything bad about the service or the company..

Mexico City

zoe 6/16/10 11:39AM

Vonage sucks! For the past 3 days I have been trying to access my account online, IMPOSSIBLE, over the PHONE, not sure they understand in English, what I need....
I have made the decision to tell Vonage Goodbye forever

Jeff 6/11/10 11:14PM

I tried Vonage and had them come out to make my other phone jacks work and when they left my phone did not work or my internate and they said sorry we can't send anyone out to fix it for a week.I canceled and went back to my original service and they had it back working in less than a day.I would never recemend vonage to anyone.

Anonymous 6/10/10 2:27PM

I have had vonage since Oct 2005. yep, five years almost. No issues, oh once in awhile i can't get to the web interface but not often, I forward my calls to my cell when I am at work, they sent me a new modem after mine was three years old. Hooked it up, five minutes, it worked fine. When my power went out for five days, due to an ice storm, vonage service forwarded all my calls to my cell phone, no missed calls. I have a virtual number for my sister to call me from CA, I had an 800 number for awhile as well. I still love this service to this day. And the price is right. All my family live out of state so the phone bill was going to be outrageous with any other service, not vonage, its 25.00 a month...for the last five years. No surprises. yep they have my credit card, yep they charge it every month, nope no one has ripped me off yet. Guess I have just had excellent luck.

Anonymous 5/21/10 10:03PM

Pleased with response. Kyle very helpful. HELEN WHITE

Anonymous 5/18/10 11:32AM

My name is Richard Bruyn and I had purchased a Netgear wireless-N300 Router.
Had problems hooking it up in conjunction with the Linksys broadband Router to the point that I was going to return it to Best Buy.
But before returning it I called Vonage and a gentleman by the name of Tyrone Williams walked me through the whole process. It works fine and I am very grateful for that.
Sincerely,
Richard Bruyn
Goleta, CA.

R.Bruyn 5/5/10 12:14PM

I terminated my account Saturday, May 1, 2010. My service was poor & spotty for over 2 years. It was extremely frustrating to cancel my service and they threatened to charge me a fee . I have filed a BBB complaint and notified my bank and my lawyer. I have unplugged my phone and am no longer involved with Vonage on my end. I will send a certified letter tomorrow of same content to Vonage.

Anonymous 5/2/10 6:45AM