Vonage

Click here to add a comment for this listing.

I am a former Vonage customer who spent the better part of an hour and a half getting through to a representative in the states. All I wanted was to have Vonage stop sending me mail solicitations on what has become a nearly weekly basis. Instead of assisting me with this simple request, I was shuttled between offices in East Asia and Latin America. The last person in one of the South American offices told me that there was nothing he could do and no "he could not transfer me." I had to either "talk to him or no one." I finally got a hold of someone in the New Jersey office who offered to help me remove my name from your database. If this sounds like an over reaction it is only because my past customer experience with you was so dismal. I had hoped to never contact or be contacted by Vonage again.

Anonymous 5/20/13 2:28PM

The only problem I've had with Vonage is their outsourcing to India. I cannot understand the dialect, which leaves a person very frustrated. C'mon Vonage take it to the USA

Anonymous 5/18/13 8:44PM

The worst company ever!!!!! They charge to much... They are going to tell yew something else and charge yew something else.... M trying to Sign in online to pay my bill but i can't...

Zaheer baber 5/6/13 2:55AM

I have never had a frustration with Vonage

but now I am so frustrated.

I call the phone # customer service

then I get several minutes of trying to sigm me up for a trip to the Bahammas ...

call back and then get trying to sign me up for a card for walmart ...



COME ON - I called for business ...

after listening for several minutes, I was advise to hang up and call another vonage #



I will not put up with this ... if this continues, then I will switch carriers ...



Finally got someone who did his best to answer by question about international calls

Dan Amerson

Anonymous 3/1/13 6:34PM

Hi, im messaging about my $100 restaurant gift card that you guys said that i would get if i signed the contract with Vonage. thanks

Anonymous 2/19/13 4:01PM

If this company does not get tech support who speak better English and who know what they are doing, they will never get a good rating from me. I have spent over 3 hours trying to get help and one agent even hung up after he had me switching cables for a half hour. The instruction about how to get the number transferred is not clear and now I do not have a number at which I can be reached. I am so angry!!!!!

katydid 2/15/13 7:10PM

People please never use VONAGE, is the worse thing can happens to you. I close my account and they keep charge money to my credit card. I have to cancel my home number, close my credit card, many months of strugle trying to reverse the charge.
People who work there so ignorant, not professional, not body know what is doing and they lie to you. Never get VONAGE!!!
one of the worse nightmare of my life!!!

Tatiana 1/15/13 3:06PM

on the cell phone with tech. support over 2days and five hours. my phone is not working .i cannot make a call. when i receive on the cannot here me . try this than that my cell goes dead an no one follows up on the problem. cell. what happened to the service. it was excellent for 4 months. Help s.w.1-2-13 also 3hrs. on1-3-13.

cheche 1/3/13 12:47PM

Day and Night! I called about a simple question regarding my billing (am a new customer) my first call went to India (assuming due to strong accent) the lady could not help me at all and at first seemed to have taken my call without being ready for me I just heard a busy room in the background for about a minute or two of me just saying "hello?". She was terrible just kept repeating what I paid last month. When I asked for a supervisor she said they would just tell me the same info, and that i did not have pending charges even thought I could see clearly on my account that I had pending charges which I wanted to understand further. I hung up frustrated and called back right away hoping to get someone else. This time I landed in Mexico on the phone with a very nice lady who spoke perfect English and who helped me with my questions.
So for me to rate this I would give it complete 1's for the first call and all 10's for my second call.
Vonage please get yourself together, because based on that first call I was about to cancel my service with you! When I call at&t for my questions with cell or billing questions they have all been within the U.S. and it is so nice to see that. Support American Jobs.

ESLL 11/28/12 11:27AM

this is not my first time being unable to make a call to Bucharest Romania - my family.
Today after numerous attempt to contact Romania via phone, I called the customer support-
I was on hold, then My call was transferred to someone that spoke Spanish which I do not speak.

I was on hold for more than 15 min.
At this time, I am so frustrated with your service-- you increase my rate without provided any quality to your service.
Please fix my phone so I can call my sick mother in Romania-

Last week I have a similar experience -- and again I lost a lots of time.. besides my entire system crushed while troubleshooting with your technician,
Now 30 min later the problem has not been solved

Doina

Anonymous 11/22/12 8:22AM