Virgin Mobile customer service

Virgin Mobile is wireless communications company. Virgin Mobile has eight global independent licenses. Virgin Mobile offers video support as well as email and phone support for their customers.

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Customer Service

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Phone: 888-322-1122

  • How to reach a live person:
    • Press 0 as soon as you hear "Alex", and keep pressing 0 for each request made for more information
  • Hours of Operation:
    • This information has not been added.
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  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
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Executive Escalation Department

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Phone: 855-250-5271

  • How to reach a live person:
    • Believe it or not, this number rings through to a live customer service rep. It sometimes rings quite a few times, but be patient and someone will pick up.
  • Hours of Operation:
    • Mon-Fri: 6am-6pm PST
  • Email:
    • This information has not been added.
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  • Customer service link:
    • This information has not been added.
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  • Description:
    • This information has not been added.
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Executive Resolution Team Technican

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Phone: 817-698-2096

  • How to reach a live person:
    • NONE.

      Goes straight to a personal line to a ERT Tech, Preston.
  • Hours of Operation:
    • Mon-Fri: 7am-4pm CST
  • Email:
    • This information has not been added.
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  • Customer service link:
    • This information has not been added.
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  • Description:
    • You know the scripts regular CSRs clumsily read from, the scripts that tell you to "try removing your battery for 30sec..." over and over and over again?

      Yeah? These are the guys that wrote those scripts. The end of the line technicians. Whether it's your phone, their system or you these techs will fix it.

User Reviews

06
Jun

Posted by Anonymous


on 6/6/17 at 2:32PM

I've tried your number and no live person. Yesterday one was suppose to call me back and didnt. Today I put in serial number and on line tells me it's wrong. Flustrated with no support to switch over phone. Something that should be simple has effected my work and daily life. Your service for my money sucks! Try calling me

30
May

Posted by Anonymous


on 5/30/17 at 3:33PM

my names is Bessie Eubanks and I have been a customer for a long time. Now, my phone is turned off. I entered the new card number last month, but this month I got a message telling me to top up. How many times do I have to give the card information.

Well I decided that I want a new service and a new phone. Can you send me some information on how to get a different phone and include a smart phone infor?

Thank you

Bessie Eubanks

02
Mar

Posted by Anonymous


on 3/2/17 at 12:11PM

Have tried to top up my account but instead of beingmelt logged in As I always have been I discovered i wasn't! Why? Virgin asked me to log in but when I entered my password it was rejected! I tried to reset my password Virgin wants an ID#, have no idea what that is since my only ID is my cell# and my pass word
Please reinstate my passwor and log me in to my account. I've been trying to log in since 6:00 last night!

29
Dec

Posted by Don't understand what's a screen


on 12/29/16 at 12:00PM

I have reached out to Virgin Mobile for at least a month to try and troubleshoot my phone all to no avail they have been unable to help me I cannot connect to the 4G LTE network and I'm paying for it every month this is quite disturbing I have been with Virgin Mobile for over 10 years and now they have got to be the worst cell phone company I've experienced please help

04
Nov

Posted by Anonymous


on 11/4/16 at 5:46PM

No phone now after activating a new one on virgin mobile, can't use old one now. How the hell can you not have access to customer service or email the problem, or chat with someone to fix this. Nothing no way to contact anyone in any way.

View all 598 Virgin Mobile customer service reviews »
Customer Service Ratings

Based on 589 votes.

3.4

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Corporate Office

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Virgin Mobile customer service news
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MVNOs are very popular in Australia with many users opting for the resellers' cheaper prices for phone and data access. One such MVNO is Virgin Mobile, previously jointly owned by Optus and Virgin Mobile UK but now wholly owned by Optus after they ...

Optus will progressively close Virgin Mobile

Optus is set to phase out its Virgin Mobile brand over the next two years and will contact customers “in the coming days” to outline their options. The telco finally confirmed a plan to close the brand that first leaked over a month ago. Virgin Mobile ...

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