GoPhone

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will not let me add money when I call your number. Why. This is BS Fix it please. My daughter is stranded- it's 10:30 pm and I can't add money so I can talk to her. I hate your GO PHONE LACK OF SERVICE. THIS COULD MEAN HER LIFE OR DEATH.

Anonymous 5/14/13 10:27PM

Very frustrating and disappointing customer service automated help isn't much better.
So Glad I didn't follow instructions and put money into phone. All I need to do now is return phone. No harm done.. just one heck of a sleepness night! Good Riddens!!

twitterpaited 5/4/13 10:46PM

I have an ATT go phone. I don't use phone often so this all I need. Signed a few years ago for automatic refill. Everytime the refill date gets close you get reminders and options to add money. This is before you can dial a number. It was a big deal 6 months ago when I was trying ti dial 911. Go to customer relations, Ha! You get option after option but NO LIVE PERSON to talk to. This customer Relations is a very sad joke.

Fred 5/2/13 11:31AM

took money from my bank account... NO MINUTES !!!!!!! about to tell att to go themselves.

Anonymous 4/26/13 5:11AM

Agreed, this is one of the worst cust svc websites EVER. There's no apparent way to get to a live person, and the automated system sucks!

johnaccuardi 4/13/13 5:06PM

BIG problem still unresolved. This page absolute sucks. The phone numbers will NOT get me to a human being. The page for emailing is 'updating' and not in service. ATT made a mistake on my refill for my go-phone and I can't get a human being on the phone to correct it. I AM SO PISSED OFF THAT I MAY CANCEL MY ATT HOME PHONE that I have had for forty five years. I HATE ATT. They used to be a good company. I already dumped my ATT stock.

Anonymous 3/31/13 12:04PM

The online site was a nightmare with no way to reach customer service. Thank you for the info on how to get thru!!!
I couldn't reach anyone to help me with my GoPhone issue until i found this site that advised to call the ATT number and immediately keep hitting 0. I hit 0 twice and was transferred to a live person! Everything went well and i even got my credit that i was looking for and it happened immediately. PLUS they GAVE me a free month's worth of texting!! I am very happy with the service once i found out how to get thru to them.

ladydi15 3/29/13 3:47PM

ATT is a bunch of thieves. 172 dollars disappeared of my account because I couldn't get through their system. Thieves. I am going to a lawyer. ATT is a bunch of thieves.

chef richard 2/16/13 10:45AM

Absolutely the worst customer service I have ever seen. After being in the hospital for over a month, my husband passed away. He had over $60.00 left on the cell phone that he uses which is ATT Go Phone. I have the same service and both phones are in my name. I tried to get them to refund or transfer the balance from my husbands number to mine. According to them, they can not do either. I got this answer after and hour and fifteen minutes and speaking to 2 different people who were supposedly talking to a representative and then a supervisor. There is no reason for them to be like that since I own the minutes anyway. I will use them for outgoing calls so that I can receive calls on my other number. It's pretty obvious that no one will be calling him. After spending 34 days and nights at the hospital with a gravely ill husband, I don't need to be treated like I am trying to steal from them. When the minutes are gone the phones will be destroyed and I will move on to a decent company who cares about the customer and has decent customer service. No one has to be treated like this. There are too many good companies out there. B Gaydos

Bgaydos 2/9/13 11:44AM

I agree with previous comments. I tried for an hour and wasn't able to speak to a representative. The automated "help" to a point may be of assistance in some instances but only serves to frustrate the caller
when a live person is needed

Beverly Albernaz 2/3/13 7:46AM