Fido

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Now usually am not one to bash or say anything negative about a company. But, I am just flowing over with all kinds of emotions when it comes to FIDO and their so-called CUSTOMER SERVICE. I've been a customer with them since the beginning, I lost my BlackBerry and went to the Kiosk at the Scarborough Town Centre..The Reps i spoke to to inform of this and to get a new phone, totally ignored me. In the end I lefted even more upset than before I had arrived, and still with no phone. They were rude, scarcastic and extremely condescending and very manipulative. The supervisor was ALSO no good either and cut me off each time I tried to explained my concern. Weeks later STILL with no phone I finally spoke to a REP on the phone who decided to send me a new phone by mail since I had a year lefted in my contacts. She explained that I wouldn't have to extend my contact and that she would discount me for all the aggravations I had went through. I waited days to receive this phone and didn't, then my Bill came and the full cost of the phone was including still with no phone. I called a rep who said the system showed that I had received phone. I asked to speak to Supervisor who came on the phone rude AND did not make me feel as a valued customer.f FIDO***CUSTOMER SERVICE SUCKS !!!

Anonymous 1/10/13 9:12AM

I HATE FIDO. They have over charged me now over $100 for the last 3 months. And never even offered to credit me or anything for my for all my hours being wasted getting transferred from person to person. I still have 2 years left and I will never go with Fido again. No wonder there icon is the dog. There nothing but a bunch of money grabbing

K.C 12/8/12 6:22AM

By far the worst Customer service Experiance that I have had from their Supposedly called Retention Departmet, Where you can try to save cliet to be with Fido for another couple of years but Unfortunately I have had spoken with three Different Female and they all don't know what they are talking about, They were rude, Scarcatic, Condesending and Incompetent. Their Customer service is totally sucks, I would not recomend anyone to be with Fido, But writing here didn't help either, It seems like Fido/Rogers Management doesn't care any more about their Client and keep those Rude ( B-----S) Cx service Agents in their Retention Departmet. I don't think writing here on that website will help either, We should be complaining to BBB about their Customer Service Agents and their Behaviour.. pLEASE Don't sign up with FIDO.

Bonjour 10/12/12 4:48AM

WATCH OUT FOR FIDO, WHATEVER YOU DO!

I have never, ever, received such appalling services from any company as I have from Fido (and I've received some pretty bad service). They have essentially stolen money from my credit card for the past 7 months on a autopay plan that I never authorized in the first place. I made the foolish mistake of giving them my cc# for the pay as you go type of refill that I could control when I wanted to. Instead they signed me up for autopay... and yes, I am a fool again for not checking my bills more closely before paying them, but it never crossed my mind, as I never requested to begin with. Now they have not called me back, as they agreed to do, and I am not able to get through to them... surprise!

An expensive lesson learned? Maybe.

Me 6/20/12 5:31PM

These people are the bottom feeders of this industry.I bought into a plan 2 years ago with unlimited everything because thats what i needed.I travel in my work and have never made a local call on my phone,ever.A week before xmas this year they cut off my service because i had a 1300 dollar phone bill,i laughed and said there is a mistake,i just paid my bill[over paid it actually].They said i was over my long distance minutes,i said not possible i have unlimited,they said no i didnt.They told me i got rid of my unlimited.Anyway to make a long story short,they cut it in half which i paid.I am now cut off again because i owe 800 dollars again.just talked to a guy at fido who i could barely understand and he told me nothing he could do.Unbelievable,stay away from fido tell all your friends.Anybody with simular problems like this

budman 5/1/12 12:14PM

I ahve been a Fido customer almost since day one and regretfully have to confirm the other negative comments concerning Customer Service. It is absolutely the worst I have ever encountered. The staff are rude, arrogant and completely incompetent. Last year I took out a 3 Year Contract for Google Nexus S running Gingerbread. Well after just a short while the phone was taken off and there was no one who could answer technical issues. The usual reposne was to go to a Fido Kiosk. What a joke. The sales staff there are even more incompetent. Fido used to have its own Service Centre at one these kiosks and the Fido Customer Servive Rep. didn't even know it has closed down. My phone was upgraded to the Ice Cream Sandwich O/S last week and a host of problems developed. Guess what? Nobody at Customer Service was able to solve them. The agent (Karim) said he would would call back but never did. Fido is a case study in Customer UnService. I ahve decided enough is enough and am going to look for another. Nothing can be worse than Fido!!!

Anonymous 4/30/12 4:52PM

Seriously, Fido customers should check their bills carefully each month. Cuz they DO overcharge services that you don’t use! TRUST ME!! I got charged for U.S. roaming services that I didn’t use. I gathered evidences to prove it. Guess what Fido reps said “ Fido’s beening around for 14 yrs and Fido system is always accurate”. I tried to submit evidence and they refused to take it. The reps said Fido doesn’t make mistake!! So I was getting furious then one of reps said” if you got so many complaints why you are still with Fido?” Here is the truth. Just couple months before the contract is up, the sales rep will call and act friendly to negotiate with customers (you know the retention dept are always nice). Then once customers are trapped, Fido will reveal the dark side. That’s why I got trapped into the contract and regretted it so much. I’m not implying all the Fido reps are rude only under one circumstance they will be for sure if you want to solve the problems with them then they will be extremely rude!

fido hater 4/9/12 4:25PM

My calls are being dropped and Fido customer service is closed. I have to wait for the next day morning to reach customer serivce. In their automated message they don't even mention their business hours. They could at least have few staff to help their customers over night. Phone is an important service for many people. I hope they will listen to their customers' concern and take actions.

Bill 3/1/12 10:10PM

Customer service??? There isn't any!!!! Held for over an hour tonight (having gone through the new phone hook up option as there was no option for my problem). When you pressed "8" for English like it had told you to, you got this French woman babbling endlessly at you...I'd listened to that for 10 minutes... So dialed the option for new phone hook up, just to try to get through to a person. After over an hour, I hung up! Fido took my entire balance away, without telling me anything! And now I can't even make a phone call!! Very disturbing!(This is the SECOND time they've done that to me, in 5 years)...I would not recommend Fido to anyone! Plus there's no service in Barrierre, B.C. (have needed it TWICE, when going through there), and they matter of factly don't even care! Unbelievable, in this day and age!none of the below are checked off (except for "reachability" as I cannot reach anyone to apply the others)! Very annoying.

Silvergirl 2/2/12 10:03PM

Both their sales and customer service lines are closed on a Tuesday at 1050 Eastern, with a helpful message to call back during "normal business hours". In what world is 11 am on a weekday morning not normal business hours?

Anonymous 1/31/12 8:52AM